Zzoomm is a telecommunications company that specializes in providing ultrafast full fibre broadband services to residential and business customers in the UK. With pricing starting at £20 per month, Zzoomm offers a range of flexible broadband plans with varying speeds, including options for 200 Mbps, 500 Mbps, 1000 Mbps, and 2300 Mbps. The company emphasizes ease of switching, transparent pricing, and no installation fees, making it accessible for users looking for reliable internet connectivity. Targeting consumers who require high-speed internet for various activities such as streaming, gaming, and remote work, Zzoomm ensures a seamless online experience without interruptions. Customers benefit from features like free router installation and dedicated customer support, which includes human representatives to assist with inquiries. With a commitment to delivering quality service, Zzoomm aims to enhance the broadband experience for its users.
Zzoomm Full Fibre broadband receives overwhelmingly positive feedback from customers, with many praising the excellent service and helpful staff. Reviewers frequently highlight the quick response times and effective problem-solving abilities of representatives like Lori, Khaled, and Donna, who are noted for their kindness and efficiency.
Customers appreciate the fast internet speeds and the reliability of the network, often expressing satisfaction with their overall experience. However, there are some critical voices, with a few customers reporting issues such as dropped connections and billing errors, which have led to frustration. Despite these complaints, the majority of reviews reflect a strong sentiment towards Zzoomm's customer service and product quality. Overall, Zzoomm is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“A new customer who lost connectivity 30mins after engineer left 😬”
“I only give them one star because it isn’t possible to give zero”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Zzoomm Full Fibre broadband is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 4.0).
60 reviews of Zzoomm Full Fibre broadband. Filter by what matters to you.
A new customer who lost connectivity 30mins after engineer left 😬! Marie from installation team arranged for Brett from installation team to visit same day and reconnected within 10 minutes! Both very polite and helpful and service so far has been great.
Lori was excellent with my request, phone was answered promptly, excellent customer service.
Been with BeFibre for the last four years, The broadband and service I’ve received has been great, just renewed my contract for another 2 years with the help of RAFF for another unbeatable price . Thanks to all the team !
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I had the pleasure of Donna helping me with my service today. Donna was a Brilliant help, kind and got my issue sorted very quickly. Thank you to Donna for helping and sorting my contract out
Khaled provided me with an excellent service arranging my static IP. Thank your for your assistance.
got problem sorted today a big thanks to valerie
the network is great and fast
Kahled was efficient helpful and curtious. He problem solved quickly.
Khaled was very patient and helps us to work through to get our internet back on. Which turned out to be an error on our part Internet was fine
Great service and fast speeds
Waited less than 5 minutes for my call to be answered. Jessica was kind, patient and extremely helpful. Thank you
kaled has made my day, super fast friendly experience.
Great service once again. Mara quickly sorted any problems i had.
James was good
Outgoing call answered quickly by Joyce and my questions were listened to and actioned accordingly, No issues!
I signed up with Befibre 18 months ago, Zzoomm has now taken over, just renewed a contract with them, no haggling, no calling, just renewed via email (the guy I emailed was nice and replied quickly). £1 cheaper contract locked in at no price hike, very simple. Their service isn't bad either, good speed close to the promised amount, rarely cuts out (apart from the phone wifi can cut out sometimes in another room, I live in an apartment perhaps a better box or signal booster would be better, especially for a house) other than that no complaints at all. *reviewed by a gaming geek*
Been with Zzoomm for 2 years, I haven't had any issues really. When there are issues they seem to be proactive and send text messages. I was paying £32 for 200 Full Fibre but they offered me a loyalty saving, Mara was great in sorting this out
Rung to renew contract and wasn't waiting at all long to be connected to Mary, explained I had email renewal, and that I wanted to keep Btalk. this wasn't a problem and she clearly explained everything, was on hold for a few minuets and then she came back asked me to check email to ensure everything was correct. and that was it done. Thank you Mary.👍👍
Zzoomm is a telecommunications company that specializes in providing ultrafast full fibre broadband services to residential and business customers in the UK. With pricing starting at £20 per month, Zzoomm offers a range of flexible broadband plans with varying speeds, including options for 200 Mbps, 500 Mbps, 1000 Mbps, and 2300 Mbps. The company emphasizes ease of switching, transparent pricing, and no installation fees, making it accessible for users looking for reliable internet connectivity. Targeting consumers who require high-speed internet for various activities such as streaming, gaming, and remote work, Zzoomm ensures a seamless online experience without interruptions. Customers benefit from features like free router installation and dedicated customer support, which includes human representatives to assist with inquiries. With a commitment to delivering quality service, Zzoomm aims to enhance the broadband experience for its users.
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