Zzoomm is a telecommunications company that specializes in providing ultrafast full fibre broadband services to residential and business customers in the UK. With pricing starting at £20 per month, Zzoomm offers a range of flexible broadband plans with varying speeds, including options for 200 Mbps, 500 Mbps, 1000 Mbps, and 2300 Mbps. The company emphasizes ease of switching, transparent pricing, and no installation fees, making it accessible for users looking for reliable internet connectivity. Targeting consumers who require high-speed internet for various activities such as streaming, gaming, and remote work, Zzoomm ensures a seamless online experience without interruptions. Customers benefit from features like free router installation and dedicated customer support, which includes human representatives to assist with inquiries. With a commitment to delivering quality service, Zzoomm aims to enhance the broadband experience for its users.
Zzoomm Full Fibre broadband receives overwhelmingly positive feedback from customers, with many praising the excellent service and helpful staff. Reviewers frequently highlight the quick response times and effective problem-solving abilities of representatives like Lori, Khaled, and Donna, who are noted for their kindness and efficiency.
Customers appreciate the fast internet speeds and the reliability of the network, often expressing satisfaction with their overall experience. However, there are some critical voices, with a few customers reporting issues such as dropped connections and billing errors, which have led to frustration. Despite these complaints, the majority of reviews reflect a strong sentiment towards Zzoomm's customer service and product quality. Overall, Zzoomm is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“A new customer who lost connectivity 30mins after engineer left 😬”
“I only give them one star because it isn’t possible to give zero”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Zzoomm Full Fibre broadband is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 4.0).
60 reviews of Zzoomm Full Fibre broadband. Filter by what matters to you.
A month ago
A new customer who lost connectivity 30mins after engineer left 😬! Marie from installation team arranged for Brett from installation team to visit same day and reconnected within 10 minutes! Both ver... See more
A month ago
Lori was excellent with my request, phone was answered promptly, excellent customer service.
A month ago
I only give them one star because it isn’t possible to give zero. Truly shocking. Constantly drops out. Having to reboot both the server and ALL Sky boxes 5-6 times per night to reset the whole thin... See more
A month ago
Been with BeFibre for the last four years, The broadband and service I’ve received has been great, just renewed my contract for another 2 years with the help of RAFF for another unbeatable price . Tha... See more
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A new customer who lost connectivity 30mins after engineer left 😬! Marie from installation team arranged for Brett from installation team to visit same day and reconnected within 10 minutes! Both very polite and helpful and service so far has been great.
Lori was excellent with my request, phone was answered promptly, excellent customer service.
I only give them one star because it isn’t possible to give zero. Truly shocking. Constantly drops out. Having to reboot both the server and ALL Sky boxes 5-6 times per night to reset the whole thing, and absolutely no support in trying to resolve. Currently battling to get out of a >£400 charge for cancelling early - for a service they didn’t provide and which I told them I wanted to cancel whilst still in the cancellation period. Avoid at all costs
Been with BeFibre for the last four years, The broadband and service I’ve received has been great, just renewed my contract for another 2 years with the help of RAFF for another unbeatable price . Thanks to all the team !
I had the pleasure of Donna helping me with my service today. Donna was a Brilliant help, kind and got my issue sorted very quickly. Thank you to Donna for helping and sorting my contract out
Khaled provided me with an excellent service arranging my static IP. Thank your for your assistance.
got problem sorted today a big thanks to valerie
the network is great and fast
Kahled was efficient helpful and curtious. He problem solved quickly.
Khaled was very patient and helps us to work through to get our internet back on. Which turned out to be an error on our part Internet was fine
Great service and fast speeds
Waited less than 5 minutes for my call to be answered. Jessica was kind, patient and extremely helpful. Thank you
kaled has made my day, super fast friendly experience.
It was great speaking with Jewel, today. She sorted out a reduced price for my existing service.
I used to shout about Zzooomm. There great and never any issues. Maybe the odd outage but there budget friendly and customer service was okay when needed. Not anymore. Call customer services and its be outsourced to another country. They couldn't care less about you. I'm in the process of leaving my address and the person I lived with is taking over the full tenancy. Stressful time for me and struggling to find a place to live. I have yet to receive a returns box and my contract was terminated 16/07/26 when called to cancel. Email back saying wait for prepaid envelope. If you don't return the equipment its £90 fee. Get an email on the 17th saying there taking £76 from my account as I'm being charged £100 for not returning equipment then minus my credit. Not £90 as the email states and yet to get a prepaid envelope. Called 18th Sep to say I can't afford this and they will send out another envelope and not take the payment yet. 23rd comes along and £76 leaves my account. Called and told there's nothing they can do i need to wait. 24th Comes along and £100 leaves my account. Again charging me twice for not returning equipment. Called again same day to dispute and ask for this to be refunded for the second payment. Big NOPE not till equipment is returned and you'll get both payments back... I've been lied to and no one cares that you can't afford to pay your bills due to a billing error there end. If your looking to go with Zzoomm, Stay away. Crap customer service, Network is down more times then rivals, Others are a little more but for better customer service and better reliability I'd go for any one else then this company.
Great service once again. Mara quickly sorted any problems i had.
JD was very quick to help resolve the issue, Great customer service
James was good
Outgoing call answered quickly by Joyce and my questions were listened to and actioned accordingly, No issues!
I signed up with Befibre 18 months ago, Zzoomm has now taken over, just renewed a contract with them, no haggling, no calling, just renewed via email (the guy I emailed was nice and replied quickly). £1 cheaper contract locked in at no price hike, very simple. Their service isn't bad either, good speed close to the promised amount, rarely cuts out (apart from the phone wifi can cut out sometimes in another room, I live in an apartment perhaps a better box or signal booster would be better, especially for a house) other than that no complaints at all. *reviewed by a gaming geek*
Zzoomm is a telecommunications company that specializes in providing ultrafast full fibre broadband services to residential and business customers in the UK. With pricing starting at £20 per month, Zzoomm offers a range of flexible broadband plans with varying speeds, including options for 200 Mbps, 500 Mbps, 1000 Mbps, and 2300 Mbps. The company emphasizes ease of switching, transparent pricing, and no installation fees, making it accessible for users looking for reliable internet connectivity. Targeting consumers who require high-speed internet for various activities such as streaming, gaming, and remote work, Zzoomm ensures a seamless online experience without interruptions. Customers benefit from features like free router installation and dedicated customer support, which includes human representatives to assist with inquiries. With a commitment to delivering quality service, Zzoomm aims to enhance the broadband experience for its users.
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