Sim didn't work made me change setting…
Sim didn't work made me change setting update apn about 4 times and customer service was real snarky

48 Mobile is a telecommunications company based in Ireland, specializing in providing mobile services tailored to meet the needs of individual consumers and businesses. With a focus on delivering flexible mobile plans and competitive pricing, the company aims to enhance the mobile experience for its customers. 48 Mobile offers a variety of pay-as-you-go options, ensuring that users can choose plans that suit their specific usage requirements. The target market for 48 Mobile includes both casual mobile users and those seeking more robust communication solutions. The company's offerings are designed to appeal to a diverse customer base, prioritizing user convenience and satisfaction. By positioning itself as a customer-centric mobile provider, 48 Mobile is dedicated to changing the way consumers engage with mobile technology. For more information, visit their website at 48.ie.
48 Mobile receives a predominantly negative reception from its users, with many expressing frustration over service quality and network reliability. Reviewers frequently mention issues with data connectivity, describing it as unstable or nonexistent, with some reporting speeds as low as 0.2 mb/s.
Complaints about roaming capabilities are also common, with customers stating that the service fails to work properly when traveling abroad. While a minority of users praise the network for its competitive pricing and decent data speeds within Ireland, they often note significant drawbacks, such as the lack of Wi-Fi calling and complicated roaming setups. Overall, the sentiment leans heavily towards dissatisfaction, with many advising potential customers to consider other options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 416 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 7 |
| Oct 24 | 2.7 | 9 |
| Nov 24 | 1.3 | 4 |
| Dec 24 | 1.0 | 5 |
| Jan 25 | 1.2 | 6 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 4.0 | 4 |
| Jun 25 | 2.2 | 6 |
| Jul 25 | 1.1 | 7 |
| Aug 25 | 2.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 416 most recent reviews.
“The best and cheapest network provider in the whole of Ireland”
“Sim didn't work made me change setting update apn about 4 times and customer service was real snarky”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | +13% | 416 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: 48 Mobile is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 2.2).
416 reviews of 48 Mobile. Filter by what matters to you.
Sim didn't work made me change setting update apn about 4 times and customer service was real snarky
Gone downhill alot the past 3 years. Giving up on the 8 euro a month deal. 2 phones on different plans won't roam anywhere in EU or UK. Not even in Newry. Live chat is now bot only so it's worthless. They'll tell you to try a new sim or update the settings (over and over) but they're not paying for you to roam anywhere, even though they only connect to 3g if you're roaming.
1 star seems as low as you can go. Unfortunate. Don’t waste your money with 48, they have to be the worst network provider I’ve ever encountered. No data, and no way to actually speak to a human over the phone for help. The support they give you to remedy your issues are what most people aren’t savvy to do with phones. And the customer service (bot) just repeatedly tells you to download an app that doesn’t exist. Disgraceful that they can’t even be reprimanded for their behavior. Avoid at all cost.
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AVOID Very basic service. Big problems roaming or sending texts abroad
The worst operator I've ever used. The internet is absolutely unstable. The speed is 0.2mb/s and this is 4g coverage? According to diagnostics, it feels like they're "scattering" it across different servers, like some kind of parasite. Ping is crazy. +- normal internet only at night. I don't recommend it
False Advertising Buyer Beware. You have to purchase a plan by contract before you get your free month and then you have very little data as they say it's a FAIR USAGE POLICY. Absolutely A Disgrace. It Looks like a great deal but it's not. Beware.
Can't watch YouTube videos 0.2 mb speeds , zero accountability. Shambolics 👎
Absolutely terrible. Indescribably useless. Data rarely ever works, and if it does, it’s 3g. There is no roaming despite what they say. I’ve tried everything and even got in contact with 48 to fix the issue and still nothing works. On top of that, you are not able to call non Irish numbers. UK, Spain, America etc. Complete joke. I don’t understand how something can be so useless. I am not usually the type to leave reviews and complain about things, but holy god 48 is terrible. The price is good, but the quality of services needs a serious overhaul.
Roaming doesn’t work. Every time abroad. Issues trying to connect. Do not choose this network if you want roaming abroad. Brutal service.
Having been a customer with many of years the coverage is gone from bad to worse. Contracted online support to see if they have been experiencing issues or if purposely slowing the service down to yet get people to switch to higher price plan. The agent made me delete network settings and now have lost all my saved WiFi passwords. My phone won’t connect to a network abroad. Avoid at all costs going to change provider
Wors provider I had. 2 hours trying to set internet in Belgium. Customer support ask me to do one thing and then opporsite
Promise the earth but deliver nothing. Avoid. Did not pass on sign-up benefits or referal benefits. Service dropped out for days even though signal was good. Not registering on network errors. Continually go through service delay tactic loops. Gave up in the end and went to gomo.
It's a cheap sim deal if you just need it for use in Ireland, but data roaming is non existent despite all their troubleshooting guides and altering of the settings they ask you to do. If you ever need to use internet on your phone outside of Ireland I have found that you can't rely on 48. There is a saying - 'Buy cheap, buy twice' - this is absolutely true in this case as I ended up having to get a UK sim package so I have data whilst in the UK. They advise you to contact customer services when you have an issue with the roaming not working - this is impossible when you have no internet. If you get on wifi and contact them they just parrot the exact same info in their troubleshooting guides. Absolute waste of time. No other providers I have used have had an issue with roaming. This appears to be a 48 specific issue that hasn't improved, and this roaming issue alone has caused me to transfer my number to another provider.
Worst customer service I ever had in my entire life. Person named Asif does not know his job apparently so he just disapears whenever I reach out for support because your roaming is unbelievbly bad. I am changing my provider the moment I get back to Ireland from holidays. Waste of money....
No data while in UK. No one you can speak to just lots of text advice and chat with bots. Tried everything. Waste of time . Service may be cheap but I will transfer my no. Asap to another company. If u can’t get data in uk just tell us so we can make other arrangements instead of wasting half my holiday trying to resolve. Very angry at 48 mobile for this .
total lack of value for customer, even though price is low they cheat, advertise promotion that are not true- like ordering new SIM card to have a free month, when contacted about it- most unhelpful even rude. also roaming never worked for me and never got any help on that. leaving them for good and never coming back
48 Mobile is a telecommunications company based in Ireland, specializing in providing mobile services tailored to meet the needs of individual consumers and businesses. With a focus on delivering flexible mobile plans and competitive pricing, the company aims to enhance the mobile experience for its customers. 48 Mobile offers a variety of pay-as-you-go options, ensuring that users can choose plans that suit their specific usage requirements. The target market for 48 Mobile includes both casual mobile users and those seeking more robust communication solutions. The company's offerings are designed to appeal to a diverse customer base, prioritizing user convenience and satisfaction. By positioning itself as a customer-centric mobile provider, 48 Mobile is dedicated to changing the way consumers engage with mobile technology. For more information, visit their website at 48.ie.
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