
Advanced IT Services is a UK-based provider of Information and Communication Technology (ICT) solutions tailored specifically for schools, colleges, and multi-academy trusts (MATs). The company specializes in delivering a range of services including cyber security, IT support, superfast broadband, cloud solutions, and network infrastructure. With over 24 years of experience in the industry, Advanced IT Services is committed to enhancing the digital capabilities of educational institutions, ensuring they meet the Department for Education (DfE) ICT standards while facilitating seamless communication and technology integration. The company focuses on providing bespoke ICT services that are user-friendly and designed to meet the unique needs of educators and students. Their expertise allows them to support approximately 100,000 users daily, ensuring that educational environments can effectively leverage technology to foster improved teaching and learning outcomes. Advanced IT Services partners with the Faster Britain network and Cyber Resilience Centre to deliver cost-effective, secure technology solutions that empower schools and MATs to thrive in an increasingly digital landscape.
Advanced IT Services receives high praise for its exceptional customer service and prompt support, with many reviewers highlighting the professionalism and helpfulness of the staff. Customers appreciate the quick resolution of issues, often noting that problems are solved within minutes, and express satisfaction with the company's 24/7 support and effective communication.
However, there is a notable critical voice among the reviews, with one customer advising others to avoid the company due to poor service experienced at a specific location managed by AIT. Despite this isolated complaint, the overwhelming sentiment remains positive, with most users recommending Advanced IT Services for their reliable IT solutions. Overall, the company is viewed favorably, particularly for its service quality and responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 11 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 5.0 | 1 |
| Sep 23 | 5.0 | 1 |
| Oct 23 | 1.0 | 1 |
| Nov 23 | 5.0 | 2 |
| Dec 23 | — | 0 |
| Jan 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“Great customer service - very clear, professional and friendly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tech Support.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 11 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Advanced IT Services is #2 of 5 on overall rating in this group.
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Advanced IT Services is a UK-based provider of Information and Communication Technology (ICT) solutions tailored specifically for schools, colleges, and multi-academy trusts (MATs). The company specializes in delivering a range of services including cyber security, IT support, superfast broadband, cloud solutions, and network infrastructure. With over 24 years of experience in the industry, Advanced IT Services is committed to enhancing the digital capabilities of educational institutions, ensuring they meet the Department for Education (DfE) ICT standards while facilitating seamless communication and technology integration. The company focuses on providing bespoke ICT services that are user-friendly and designed to meet the unique needs of educators and students. Their expertise allows them to support approximately 100,000 users daily, ensuring that educational environments can effectively leverage technology to foster improved teaching and learning outcomes. Advanced IT Services partners with the Faster Britain network and Cyber Resilience Centre to deliver cost-effective, secure technology solutions that empower schools and MATs to thrive in an increasingly digital landscape.
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