Printer Driver Issues
Kieran was most patient, clearly understood the issue and talked me through how to fix it as it involved a printer which was not recognising an IP address. Very helpful and informative. Thank you.

Advanced IT Services is a UK-based provider of Information and Communication Technology (ICT) solutions tailored specifically for schools, colleges, and multi-academy trusts (MATs). The company specializes in delivering a range of services including cyber security, IT support, superfast broadband, cloud solutions, and network infrastructure. With over 24 years of experience in the industry, Advanced IT Services is committed to enhancing the digital capabilities of educational institutions, ensuring they meet the Department for Education (DfE) ICT standards while facilitating seamless communication and technology integration. The company focuses on providing bespoke ICT services that are user-friendly and designed to meet the unique needs of educators and students. Their expertise allows them to support approximately 100,000 users daily, ensuring that educational environments can effectively leverage technology to foster improved teaching and learning outcomes. Advanced IT Services partners with the Faster Britain network and Cyber Resilience Centre to deliver cost-effective, secure technology solutions that empower schools and MATs to thrive in an increasingly digital landscape.
Advanced IT Services receives high praise for its exceptional customer service and prompt support, with many reviewers highlighting the professionalism and helpfulness of the staff. Customers appreciate the quick resolution of issues, often noting that problems are solved within minutes, and express satisfaction with the company's 24/7 support and effective communication.
However, there is a notable critical voice among the reviews, with one customer advising others to avoid the company due to poor service experienced at a specific location managed by AIT. Despite this isolated complaint, the overwhelming sentiment remains positive, with most users recommending Advanced IT Services for their reliable IT solutions. Overall, the company is viewed favorably, particularly for its service quality and responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 11 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 5.0 | 1 |
| Sep 23 | 5.0 | 1 |
| Oct 23 | 1.0 | 1 |
| Nov 23 | 5.0 | 2 |
| Dec 23 | — | 0 |
| Jan 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“Great customer service - very clear, professional and friendly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tech Support.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 11 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Advanced IT Services is #2 of 5 on overall rating in this group.
11 reviews of Advanced IT Services. Filter by what matters to you.
Kieran was most patient, clearly understood the issue and talked me through how to fix it as it involved a printer which was not recognising an IP address. Very helpful and informative. Thank you.
Great customer service - very clear, professional and friendly.
My issue was solved within minutes. I was called back immediately to let me know that all was OK
Great help from Stephen this morning, enabling me access to SIMs for school work. Many thanks!
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Having worked in 4 school trusts around the country with I.T. Nightmares Ait breaks the mould in so many ways quick support when needed and can remote at a time that fits us not them—delivering super fast and reliable wifi. great Can-do Attitude from management to techs.
I was looking into hosting for my business and came across Advanced IT Services. When I called, I was thrilled to find out they had data centres in the UK with 24/7 support 365 days of the year!! After speaking with the team, I was able to work out a tailored package perfect for my business, getting the most out of my budget! I can't recommend them enough!
We approached AIT as our current IT support contract was up for renewal. From the very first conversation I had with their onboarding team it was apparent that they had great knowledge of the inner workings of schools. I spoke with Jamie and he tailored the support package to best suit our needs, and we are not very IT savvy so it was good to have everything conveyed in layman’s terms. Nothing was too much trouble and before long we were fully transferred over! The technicians who provide the on-site support once a week are always friendly and go above and beyond, often staying past normal school hours to make sure my teachers and support staff are all up and running. I also like how I only have to ring one number for all of our IT services. They manage our internet, phones, CCTV and most things with a plug on as one of their technicians once said to me! Unlike with our previous service I feel reassured that I can come into school and everything will just work for us. We have some exciting plans for the future including a full iPad and Wi-Fi refresh (also provided by AIT) which will help us provide an even better experience for our pupils. If you are on the fence about switching providers I would tell people not to hesitate.
When our business suffered a virus attack, we did not have the know how to move forward; we called these guys. They quickly came out and assessed the situation before restoring our services to ensure our business was operational. We were so impressed we have since taken out a support contract and go to these for all our IT needs. Top guys with expert knowledge!!
Advanced IT Services provide our Repair garage with superfast broadband and phones. We can't recommend them highly enough - whenever there is a system outage we are notified as soon as possible. We are then kept up to date throughout the fault until it has been rectified. A* service from the guys at AIT and we look forward to many more years of fantastic service ahead.
Advanced IT Services is a UK-based provider of Information and Communication Technology (ICT) solutions tailored specifically for schools, colleges, and multi-academy trusts (MATs). The company specializes in delivering a range of services including cyber security, IT support, superfast broadband, cloud solutions, and network infrastructure. With over 24 years of experience in the industry, Advanced IT Services is committed to enhancing the digital capabilities of educational institutions, ensuring they meet the Department for Education (DfE) ICT standards while facilitating seamless communication and technology integration. The company focuses on providing bespoke ICT services that are user-friendly and designed to meet the unique needs of educators and students. Their expertise allows them to support approximately 100,000 users daily, ensuring that educational environments can effectively leverage technology to foster improved teaching and learning outcomes. Advanced IT Services partners with the Faster Britain network and Cyber Resilience Centre to deliver cost-effective, secure technology solutions that empower schools and MATs to thrive in an increasingly digital landscape.
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