Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Heute am Köln Bonn Flughafen, zwei Stunden Verspätung ohne Ankündigung. Es kam ein n Herr und hat’s nur mündlich mitgeteilt, war aber selber sehr verwirrt. Das geht gar nicht , auf der Tafel nichts von Verspätung zu sehen.
Compañía de M* que siempre anda con retrasos de mínimo una hora. Desorganización al embarcar, que nadie sabe en que fila ponerse. Información por megafonía escasa y mala. Casi nunca te hablan en inglés. Si vas a volar con escala, evita esta compañía a menos que tengas por lo menos 3 horas de margen.
The check in took over an hour and a half. They had two staff on taking about 15 minutes per customer. One of the staff just got up and left half way through. The extreme wait at the check in process mean the plane left an hour late and we missed our connection. The plane was literally held together with gaffer tape. And the staff were just completely useless. Honestly the worst flying experience I have ever had. Fly with another airline at ALL COSTS. Trust me
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Terrible Airline!!! We booked an Aegean airline flight. But the flight was done by a Romanian wet lease company. The food was disgusting. I had to stop my Son to bite in that wet bread. I wouldn’t even give that to an animal! Also the service Prior the flight is terrible if you have a question and want to clarify something before the flight. Never again
La peor aerolínea que he cogido nunca. Se han retrasado absolutamente todos los vuelos que he cogido con ellos, que han sido 4 en 3 días, uno de ellos con 1:30h de retraso que casi pierdo la escala. Repito, la peor experiencia que he tenido nunca.
On June 26, 2024; traveling from Athens to Crete at 1:20pm Flight #A3314 This message is for the president of this airline: I’ll start with the good, the flight was wonderful. The staff on the flight were very nice and friendly. However. I was highly disappointed with the lack of care given to my checked luggage. I had to videotape the incident because I was literally in shock with how the man was just throwing our luggage with absolutely no care or respect for another’s belongings. I saw him even throw a child’s stroller with such force into the bin, I feel bad for the family that had no knowledge of this to find out their stroller was more than likely broken. In addition, my cousins luggage had two pieces of luggage that actually cracked. My point is that why aren’t the workers monitored for bad behavior? It was sickening to see. Aegean Airlines please take action sooner rather than later. …if this was your luggage, how would you feel? That gentleman deserves to be fired. People like me can’t afford to buy new luggage for every holiday. I would appreciate a response to this review. Thank you. P.S. If you would like a copy of the video, please contact me
Jedem, dem Tiere am Herzen liegen, sollte diese Fluggesellschaft boykottieren! Wie kann es sein, dass Aegan Airlines eine blinde Katze verliert und seit 3 Monaten keine Stellungnahme dazu nimmt ?! Das wäre das mindeste, das sind sie den Besitzern schuldig!!! Stattdessen wird versucht, das alles unter den Teppich zu kehren?! Einfach nur widerlich.
Voli interni in perenne ritardo col rischio di perdere la coincidenza internazionale (capitato l’anno scorso). Peraltro piloti ed equipaggi sempre molto professionali. Il nostro volo interno in una tempesta di vento è stato gestito dai piloti molto bene: decollo con forti ma preavvisate turbolenze, avvicinamento ed atterraggio perfetti in turbolenze moderate. Il successivo atterraggio del volo internazionale alla Malpensa è stato uno dei più soft della mia vita. Bravi piloti Aegean!!
Taken three Aegean flights recently, all were delayed. I am silver on Aegean but was denied access to the lounge in Athens because “our policy has changed and only gold admitted”. According to Aegean’s website, that is untrue. Finally, the concept of priority boarding often escapes the gate staff
Flight was delayed. Follow up flight couldn’t be catched, we got stuck at the airport on our connecting flight. Aegans flight manager gave us a „free flight coupon“ to reimburse us. This thing is unusable. No one reacts to any mail. If you use their internal messaging system from their website they send you a link to an FAQ page. It’s cynical at best, fraudulent in the worst case - they have no intend at holding true to their promises. A waste of time.
Muito complicado comprar passagem aérea pelo aplicativo. Eu já tinha escolhido o meu assento e pensei que estava tudo bem mas tive uma surpresa desagradável, eles queriam me cobrar duas vezes. É muita vergonha e como grego me senti muito constrangido com esta situação. Se querem cobrar mais, aumentam o valor da passagem (que já é uma das mais caras sem oferecer nada). Utilizo por muitos anos esta companhia mas ultimamente só me dá dor de cabeça. Não recomendo muito esta companhia.
Ich bin 1.86m groß und 80 Jahre alt .Muß ich mich auf dem Sitz wie in eine Konservendose pressen lassen-euer Sitzabstand ist eine gnadenlose Abzocke! Desgleichen beim Abflug Athen-BER. Eine Stunde im Flugzeug auf dem Rollfeld gesessen.Da das kein Einzelfall ist gehe ich davon aus, das Abflugzeiten zur Kosteneinsparung verschoben werden!! keinerlei Hilfe der Stuardessen,kein Wasser ,nichts. He Hallo ihr transportiert MENSCHEN !!
En juin 2024 je partais en Crète et choisissais à l'aller AEGEAN, le prix étant le même que Transavia mais avec bagage cabine 55cm inclus (au lieu des 40cm de Transavia et leur nouvelle politique des bagages qui ne vise qu'à vous escroquer). Nous sommes partis et arrivés à l'heure, le vol a été agréable, le personnel aussi et on nous a servi un vrai repas (portions un peu petites mais bon) avec alcool si demandé. Dommage que je n'ai pu revenir avec eux, cela m'aurait évité les déboires avec Transavia. Donc si on a le choix et pour des prix similaires, voyagez avec les grecs !
**Review of Aegean Airlines** I had an extremely disappointing experience with Aegean Airlines. During my trip from Crete, a Bulgarian staff member unfairly targeted us and forced us to pay a fee for checking in our carry-on luggage, claiming it was overweight. This was despite having no issues with the same luggage on our flight from Athens to Crete or on any other flights across Europe. It was clear there was plenty of room for overhead luggage on the plane, making this additional charge completely unnecessary. I can't help but feel we were singled out because of our brown skin, which is both unacceptable and discriminatory. I expected better from Aegean Airlines and am deeply disappointed by this unjust treatment. I would strongly advise others to think twice before flying with this airline.
If I could put a 0 I would! 1 hour late from Brussels to Thessaloniki, then 3 hours late from Thessaloniki to Brussels through Frankfurt, then all the flights cancelled due to a storm… no arrangements, no services, no help, old, pregnant women left on the own to sleep on the ground with a mars bare! Lufthansa does not care… absolutely outrageous! Never ever Frankfurt nor Aegean
Es hat einfach alles super geklappt!! Vom Einchecken und Kofferaufgabe. Der Flug war perfekt ,es gab einen Snack und Getränke...das Personal war zuvorkommend. Hier können sich Condor und Lufthansa eine Scheibe abschneiden. Weiter so.
Rejste den 11. Juni tilbage fra Naxos til Athen hvor vi skullehave ophold på et døgn og derefter flyve hjem til Danmark. Da vi ankom til Athen var hele flyets bagage ikke ankommet og vi fik ingen forklaring. Stor forvirring og efter næsten to timer lykkedes os at udfylde formularen. Den 14. Juni fik bibelskes om at bagagen var fundet MEN… den er endnu ikke ankommet her den 18. Juni. Helt ufatteligt dårligt!!
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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