Unreasonable Rebooking Charges and Poor Customer Service
I booked a family flight from London Gatwick to Athens well in advance, but it was cancelled without any explanation. I received a voucher to rebook, but the new prices were higher. In a rush to rebook before prices increased further, I accidentally entered one of my children's names twice on the booking. Unfortunately, I only noticed the error about a week before the flight. When I called the airline, they said they couldn't change the name and would have to cancel and rebook. Initially, they quoted me 600€, which I refused. When I ran out of options and called again, the price had increased to 1500€. I ended up spending £800 on new tickets for my wife and one of the children on a different flight with a different airline. All of this hassle was because they wouldn't change a first name on the booking. Needless to say, I believe this is abusive behaviour on their part, and I will be filing a complaint with the regulators.
