Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Late to let us check in. Late to let us on the plane. Late to take off. No one except business class allowed to take their bag on the flight. No information. No apologies. Absolute embarrassment of an airline.
Nach den ganzen schlechten Bewertungen hier hatte ich echt Angst zu fliegen, aber einige Kritik kann ich hier nicht verstehen, vielleicht hatte ich einfach Glück oder manche hier glauben dass sie bei Billigfliegern eine Premiumbehandlung bekommen! Ich bin 178 gross und hatte genügend Platz mit den Beinen da ist Easyjet um einiges beklemmender! Gepäck kam bei hin und Rückflug unversehrt an! Einziger Negativpunkt die Airline hat anscheinend wirklich immer Verspätung, knappe Anschlussflüge darf man nicht haben, man weiß nicht wann man wirklich startet und landet! Ansonsten kann ich nicht kritisieren, Verpflegung war okay und Personal sehr freundlich!
È la peggiore compagnia europea, peccato perché in Grecia funziona quasi tutto bene eccetto questa vergognosa compagnia aerea. Non vi è nulla di positivo: sono scorretti, truffaldini, scortesi e perennemente in ritardo facendoti perdere le loro stesse coincidenze su Atene. State alla larga da qualunque volo loro se non strettamente necessario e non prenotate assolutamente voli in connessione con un margine inferiore alle tre ore perché al 90% sarà un volo perduto e rimarrete ad Atene ad attendere senza alcuna assistenza. Vergognosi, peggiori anche rispetto alla Wizz Air
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
When things go well, all fine. But with lost luggage? Appalling. One suitcase not turning up and 10 DAYS LATER still no information from them whatsoever. Despite daily contact. Phone assurances of contact not kept to. Phone numbers given for me to call in Athens? - over an hour waiting for the phone to be picked up and then I'm cut off. Over fifty sterling spent on phone calls! When you phone customer services, there's no supervisor to escalate the case to, they cannot contact the relevant department just forward your concern for some time in the future.
My recent experience with this airline was extremely disappointing and raised many questions about their customer service policies. As compensation for a flight delay, I was offered a complimentary ticket. However, when it came time to use it, I encountered a series of hidden fees and conditions that completely devalued this "free" offer. During the booking process through the call center, I repeatedly faced opaque information and a lack of clarity regarding additional payments. In the end, the total cost of the ticket, including all fees, was comparable to the full price of a regular ticket, which is unacceptable for an offer advertised as free. The situation is exacerbated by the fact that my attempts to get explanations and resolve the issue through customer service have so far been fruitless. Communication with the airline's representatives leaves much to be desired, and I feel that my concerns and dissatisfaction are being ignored. As a result, my experience with this airline only confirmed my concerns that customer interests are overlooked here. I would not recommend this company to other passengers seeking reliable and transparent service.
Σε πτήση Αθήνα-Μύκονος μέσα από την βαλίτσα μου, έκλεψαν τα Hermes σανδάλια μου.
Worst airline ever - never on time always delayed without an explanation, extremely high prices and because they have dominant position in greece they completely abuse it- will try to avoid it as much as i can as a Greek citizen
Had to cancel a flight but got not even a small amount of refund back. Very disappointed cuz I’ve been a regular passenger and now have to think twice before booking a flight with Aegean again.
I took Aegean for the first time this week (I take the plane every week for work) to go to Yerevan through Athens. Conclusion, you shouldn't fly with Aegean. Their employees at checkin are rude. At checkin in Frankfurt on Monday 12/08/2024 the guy was already insulting an asian passenger who wanted to board, he required more information and he just insulted him... so i arrived politely at the gate and the same guy was also talking to me disrespectfully I did have extra luggage but i was travelling for business and happy to pay, not my money anyway, and he was talking to me like if i was trying to cheat the system. So i paid the 50 EUR and guess what ? They managed to lose my luggage! The airport of Athens was a pain to do a transfer ! You need to go out through the luggage reclaim in order to enter again and go through security again ! The personnel in Athens was way more friendly. Aegean airlines sent a satisfaction survey and there was no option to really complain about the situation in the survey ! So that means they have no intention to improve on anything, nor to know where things go wrong... in flight experience was fine at least. Check-in online was easy. All in all, not a good company to fly with. Avoid.
Space / Seats are a JOKE !
Gosha, the check-in agent at Manchester Airport is by all means one of the best check-in agents I've ever seen in my entire life. She is such a super decent, highly skilled, and highly qualified person in every single way and sense. I truly wish all the other staff members to be as super decent, thoughtful, and highly qualified as Gosha. All the best of luck, Mo, Asmaa, Judy, Zain, and Alan :-)X
On the 17/07/2024 my stroller has been damaged while flying with Aegean Airlines to Crete. The raport has been made immediately at the airport. I have contacted Aegean Airlines with all the details and photos and after 3 weeks in total they finally replied to me and said that I need to contact the stroller manufacturers get it repaired! When I said that it can’t be repaired because the handle snapped in half(see photos). They told me to contact manufacturer again and provide them with the official document from the manufacturer confirming that the stroller cannot be repaired, in order to reevaluate my case?! This is absolutely ridiculous! How on earth such a big company is doing thing like that to a customers. They have broken my stroller and now after weeks this is my job to contact manufacturer?!! Not their! The customer service is absolutely pathetic! They are destroying your belongings and after they are doing everything to don’t take a fault for it! After the accident on the airport I was told by one of the employees that they will replace the stroller or refund me the money! This is not happening anymore!! First time and last time I was flying with this ridiculous company!! Avoid Avoid Avoiid!!
They lose and/or kill your cat or any other kind of pet if you fly with them, mishandle them, mishandle your luggage, lose your luggage, scam you into paying more money for your carry on luggage, employees are horrible, will scam you, deny boarding for made up reasons and of their own volition. Do not fly with them. Do not trust them with your luggage, nor pets. Highly recommend steering clear of this "company". They also do not take accountability for anything and the customer service is non existent. Justice for Monty, the cat they killed, justice for Rodri, the blind cat they lost, and justice for all the people that had their luggage lost and never returned, or got scammed for their money in any way the employees could think of.
My family's luggage was lost on the Athens-Thessaloniki A3 104 flight. Not only was there a delay in locating and transporting it to Thessaloniki, but I and my family members had to go to SKG airport to retrieve it ourselves. We experienced a puncture to one of our tyres en route back to the airport. They request that we DM them via Twitter/X, but there is a malfunctioning bot in their messages which is not working. I have spent hours attempting to have my message read, but instead received contact from a scammer. I have almost lost approximately 700 euros to scammer with a heavy Indian accent. Now Aegean is asking us for the reservation reference created when my family entered the airport. No explanations were issued. And looks like your luggage is never safe with Aegean and you can only cry about it.
Sem dúvida das melhores companhias aéreas até hoje, desde o avião ao staff, conforto, simpatia ao mais alto nível, parabéns! Para mim 5*
Pire compagnie aérienne, a fuir si vous souhaitez passez un bon voyage. J’ai dû faire une escale et le premier avion était en retard de 2h30, quand je suis arriver pour le 2eme, qui n’avais pas décoller, on m’as refusé d’embarquer alors que c’était LEUR faute. Par la suite j’ai dû attendre 24h dans l’aéroport pour le prochain vols sans même qu’il veuille me donner une place où dormir. Le personnel/hotesse sont détestable et ce sont des personnes qui s’amusent avec les personnes qui ne comprennent pas la langues. A l’heure d’aujourd’hui et avec plusieurs mails, je n’ai toujours pas reçu de réponse et d’excuse de leurs part.
Bravo à cette compagnie aérienne, pas de surcoût pour les bagages , avion impeccable et moderne, vol pris de Grèce à 15:30, nous avons eu un repas gratuit et une collation!!! Le personnel hyper pro accueillant et souriant. Honnêtement, rien à voir versus les autres compagnies. Une vraie prise en charge de ses clients. Merci Eagan Airlines
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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