Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Low-fare calendar fraudulent. Online reservations interface changed flight price midway through booking, AND declared that there was "only one seat left available"... When I boarded the plane, around 1/4 of the seats were empty.
Die Airline hat eine halbblinde Katze, Rodri, verloren, womöglich wurde sie sogar von Angestellten misshandelt. Die Airline schweigt über den Vorfall und tut nichts, um der Familie zu helfen. Die Familie erhält keine Informationen, nichts. Stattdessen werden die Menschen, die nach der Katze suchen, unmöglich behandelt und die Suche sogar noch erschwert. Das ist inakzeptabel und hat hoffentlich Konsequenzen für die Airline! Stellen Sie sich endlich der Verantwortung und teilen Sie der Familie mit, was mit Ihrer geliebten Katze passiert ist!
Very poor customer service… flights booked well in advance and then cancelled twice by the company. They would then not agree to change the flights and we had to ask for refund and rebook at a significant cost! Used to be a decent company to fly with but not anymore… such a shame!
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The cancel the summer flights from Bristol to Athens
I would give this 0 stars if I could! My dad was travelling to Armenia from Dublin and had a 17hr layover at Athens Airport till his flight to Armenia so he was transferring. I printed the boarding passes beforehand from booking.com (where we bought the tickets from). During boarding on his flight to Armenia they didn't let him on after waiting 17hrs because he didn't have a boarding pass even though the printed page was clearly the boarding pass. He went out to check in where he got charged €170 + for a boarding pass. Till he ran back, the gate agent didn't let him on even though the plane was still at the gate. They did not cooperate with him. They said the gate was closed and he missed his flight. They probably sold the ticket and seat to some other person. This is unacceptable and unhumane of the staff. He has to wait another 17hrs till the next flight to Armenia because the airport only has flights to Armenia at 23:00pm. My poor dad. Will never fly with this Airline again.👎
I do not recommend this airline at all. In March 2024 they lost a blind cat that was traveling in its carrier. Nobody took charge and to this day they continue without helping or giving an explanation for what happened. #whereisrodri
Would not recommend to flight with this company, they don’t take security and safety for all travelers serious.
They weighed your cabin baggage at boarding for an EMPTY flight. I was made to pay for baggage if you had another small bag and even after paying 50 EUR (fine) still wouldn’t let me take it onto the plane - even though it fit the cabin bag weight and dimensions. Zero sympathy when asked if it could be put in the hold as over half the plane was empty and I have a connecting flight. I also had to emergency book this flight in the morning as their codeshare flight was delayed and I missed my connection. I hope your staff are happy they ruin people’s Easter travels with their absolutely insane rules. Would give zero stars if I could. UPDATE: because I had to wait for my luggage I missed my airport train. Which on an Easter Sunday is very infrequent despite running for it. This means I will miss my connecting train from Termini and have to pay additional fares for another ticket. All because an airline couldn’t let me have my luggage on an empty flight, even after I had paid them their fee.
#whereisrodri
I could not give a lower rating. Rude staff, unreliable service. I m a shame as Greek that a greek airline is so bad
Disgusting behaviour of the staff at the airport in Athens after the a cat was lost in transit. Completely unprofessional and not interested in finding the poor blind kitten Rodri. Shame on the airline and the airport staff
Never fly with this Company. They are criminals. They Will lose your animal and they Will take no responsibility. They Will not compensate nor help. They are criminals. Please go their instagram and check all the comments on their posts. The People have had enough of this criminal Company. Where Is Rodri ? You guys lost a blind cat. Evil and vile Company. Your deserve the worst.
The recent incident involving the disappearance of a blind cat named Rodri on flight A3331 from Chania to Athens is nothing short of heart-wrenching. What should have been a routine journey turned into a nightmare due to the airline's negligence. Rodri's journey began with hope, but ended in despair as the box she was traveling in was found broken upon arrival in Athens, allowing her to escape. Despite desperate pleas from her owners and concerned animal welfare groups, the response from the airline has been disappointingly inadequate. The lack of urgency and empathy from the airline is deeply troubling. Instead of prioritizing the search for Rodri, they have chosen to ignore the anguish of her owners, exacerbating their pain and suffering. My sympathy goes out to Rodri's owners, who trusted the airline to safely transport their beloved companion. Their loss is immeasurable, and the indifference shown by the airline is unacceptable. To those considering using this airline, I urge you to think twice. A company that disregards the welfare of animals and ignores the distress of pet owners does not deserve your support. To the employees of the airline, I implore you to take action. Stand up for what is right and help bring closure to Rodri's owner. Your compassion and humanity can make a difference in their time of need. In conclusion, let us not forget Rodri's tragic fate. May her story serve as a reminder to prioritize the safety and well-being of our beloved pets, and to hold accountable those who fail to do s
absolut herzlos und unehrlich!! Wie kann man eine fast blinde Katze verlieren und sich dann komplett unkooperativ und empathielos zeigen? Sollte man einer Airline die so agiert wirklich sein Leben (und das Leben seiner Schützlinge) anvertrauen? Ich werde es nicht tun, zum Glück gibt es genug andere Airlines
Save Mowgli!
FLIEGT KEINE TIERE MIT DIESER AIRLINE!!!!!!!!!!!!!! Hunde und Katzen wurden verloren oder sogar getötet!!!!!!!!!!!! Seit 08.03. wird die kleine blinde Katze Rodri vermisst. Die Transportbox wurde leer und schwer beschädigt von der Airline am Zielflughafen München übergeben. Aegean zieht sich aus der Verantwortung und gibt den Besitzern keinerlei Auskunft zum Verbleib der Katze.
Vegetarian meal not available in business class. Veg meal requested at the time of booking. Flights not Vegetarian friendly
I am in tears even thinking of the owners of that poor cat.. they relied on a humane service and they ended up without their furry soul. THEY LOST A BLIND CAT due to their negligence and they are ignoring the whole world asking for answers. The employees even laughed at the owners, this is unimaginable.. If you care about your pets or pets in general, you should never give a cent to this company. Shame on of all you. P.S. If you are one of their employees reading this review, please do something about it.. you can stay anonymous but do something. The owners can't even sleep anymore, they lost a part of themselves, please consider giving them some peace of mind
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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