Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Wann gebt Ihr endlich Informationen zur durch Beschädigung des Transportkäfigs verlorenen Katze Rodri an die Besitzer Mary Gomes und Familie weiter, damit das Tier gefunden werden kann
We (entire family) had the most frustrating and difficult experience with Aegean. It was so bad that we will never fly Aegean again. We landed from the US with just carry ons. After waiting for the layover, we were pulled aside as we were boarding. They weighed our baggage and said it was overweight. I kept asking if we can check it and the agent’s English wasn’t very good and I don’t think she understood us. Finally, a supervisor came and said we could pay for 2 bags and we did. Then on the flight back from Santorini to Athens, we had our bags all except one under 8kg. We checked the one bag. This time, the check in agent said it the weight was fine but the size of the luggage was not. This was even for baggage we had brought as carry on ON Aegean two days back. At the gate, the agent again stopped us from boarding and said we had to pay even though the weight was fine and the bags fit their measurements. After a few minutes of talking, they let us go. We got to Athens for a connecting flight and once again they wouldn’t let us board. This time the guy literally walked away as we were talking to him. This was after I asked him how something was allowed two hours earlier on the airline and now it wasn’t. I have traveled worldwide on business, usually with just a carry on visiting over 60 countries. This was the WORST experience with ANY airline. For a country that welcomes tourists so warmly, the flag carrier is truly hostile to visitors. Our entire trip has been very nice except our interactions with Aegean. Their policies are inconsistent and enforced randomly. I will never fly them again. If I visit Greece again, I will make sure I use other airlines or ferries. Note: All the baggage we had were standard carryons which fit perfectly within A320 bins. This had nothing to do with size.
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Vol annulé sans explication ni information trois semaines avant notre départ. C'est moi qui me suis rendu compte sur le site de l'aéroport de départ que le vol n'était pas affiché ! Vacances en Crète annulées pour quatre personnes et une semaine de congés prises pour rien.
Περιμένεις 20!λεπτα για μια αλλαγή εισιτήριου για να σου πουν τελικά ότι δεν είναι αρμόδιοι . Θα πίστευε κανεις ότι παίρνουν ποσοστά από τις τλφ εταιρείες
Eigentlich verdient diese Airline gar keinen Stern. Wie kann es sein, dass sie eine Katz verlieren und dann nicht einmal die Verantwortung dafür übernehmen? Das ist einfach nur ekelhaft! So widerlichen Menschen habe ich schon lange nicht mehr gesehen! Sie tun so als würden sie sich für die Tiere einsetzen, aber das ist einfach nur gelogen! Wo ist Rodri? Sagt uns die Wahrheit! Was habt ihr mit der armen Katze, die ein zu Hause gefunden hat, getan?! Einfach nur Ekelhaft! Fliegt nicht mit dieser Airline!
Where is rodri? You lost someones cat, and you do nothing.
Schrecklich wie sie mit den Kunden umgehen. Hoffe die Airline existiert bald nicht mehr.
Disgusting airline! How they treat an innocent animal is very telling! How about tell the stupid employee/s who did not do their job to own up and stop causing so much distress for the owners! Fire them too! Will never fly with you and will tell everyone about this gross negligence!
Recently they became soooo greedy and behaving like a low cost companies. Only talk about money. They need to charge you for anything even if you already have it in your fare. In my last flight i had a long connection in Athens, i bought a souvenir which i have been told later at the security check that i cannot take it on board and they asked me to go back and to check in my carry on if i need to take it. When i went to ask at Aegean desk, they asked me to pay 42 euros to check in my carry on which already included in the ticket!! Then their representative started to check my booking "like she is investigating" she was asking if i paid for my pet in cabin. I answered yes and i don't know what is the relation between my inquiry and my pet in cabin. The ugly part is even when i answered her that i booked for my pet from Cairo, she looked at me saying no you didn't pay!!!!! If i didn't pay how it took it from Cairo to Athens and how it appeared in front of her on the system?!! I was shocked from the way she is questioning me after i confirmed that i paid and i have the confirmation mail she asked me how much did i pay !!! So ugly and irrespective way of dealing with the customer who is paying your salary. Also at the gate they were weighing people's carry on(s) and charging them (some were asked to pay 42 and some 50 euros) i don't know based on what they decide the amount you need to pay. In front of us there was one lady they needed to charge her 100 euros because she had 3 items while in her ticket including one item only, the lady wanted to put 2 items inside each other and to pay them 50 but they were saying no you cannot ! You have to pay !!? I don't know why this greediness... I am sure they will lose a lot of customers that way.
We booked a return flight for a family of three (London-Athens) and everything was absolutely smooth. Service was wonderful and beyond expectation, flight attendants were all more than friendly, food was quite decent and healthy. I'd say despite the low rankings here and there, Aegian proved way more satisfactory than snooty airlines who let you down and rip you off without even offering the very basics.
I’ll never travel with Aegean after their past incidences with arrogance, treating people like cattle, losing luggage and now apparently they’ve also lost someone’s cat, and now refuses to answer the owner about what happened. Very shameful. Will never travel with them again
Airline lost a cat and was ignorant and unempathetic about the situation like it didn't exist! No apologies, NOTHING FROM THEM! I would never trust and support this airline. Utterly irresponsible
One star is even too much! Disgusting, irresponsible and heartless ! Where’s Rodri!?! They lost someone’s cat that is blind claiming it broke out which is b*llshit didn’t even bother to investigate what there monsterous attendants done to him!!!! WE WANT ANSWERS!
WO IST RODRI?! Sie belügen euch. Niemals mit diesem Airlines fliegen!
Would give a zero if I could, horrible costumer service. They cannot be trusted with your valuables. They mishandle luggage and pet carriers ultimately breaking Lossing properties and pets. They don't take responsibility. They just like having you like a pin pong ball making you go from one person to another.
Booked a flight with Aegean Airlines Comfort Class L fully refundable ticket. Cancelled booking due to medical procedures and surgery. Called US Customer Call Center (833-732-8158). Poor telephone connection and communication skills. Does not appear to be a US based call center. Was told there is a 50-euro baggage cancellation fee and refund would be issued in 10 business days. Asked to speak to a supervisor to understand why there is a baggage fee for a cancelled booking. Placed on hold and call subsequently dropped. Called US Customer Call Center 12 business days later - no refund. Again, poor telephone connection and communication skills. No explanation why the refund was not issued. Was told there is a 50-euro cancellation fee per airline policy. There is an additional 23-euro tax which is not refundable. Why is a tax on a cancelled airline ticket? The call center representative stated refund would be issued in 10 business days. Asked to speak to a supervisor. Placed on hold (another 20 minutes). Call center rep returned to explain the refund will be issued by the end of the week. Total call time 50+ minutes. TRAVELERS BE AWARE AEGEAN AIRLINES HAS A HISTORY OF NOT ISSUING REFUNDS
La seguridad desde la facturación hasta el momento de realizar el embarque tiene un rato sin saber de qué en caso de alguien que quiera fastidiar el vuelo como a mí me ha ocurrido el pasado sábado. Fue tan fácil como que no había nadie en la entrada del avión y me quedé fuera sin poder acceder siendo buena hora y después de estar la noche entera esperando
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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