AJT Managed IT Services provides information technology support and management solutions for businesses. The company likely offers services such as network monitoring, technical support, system maintenance, and IT infrastructure management to help organizations maintain their technology operations.
AJT Managed IT Services receives overwhelmingly positive feedback from customers, highlighting their exceptional support and professionalism. Reviewers consistently praise Matt and the entire team for their seamless migration processes and effective communication, making transitions from previous IT providers smooth and stress-free.
Many clients appreciate the high-quality work, such as cabling infrastructure installations, and commend the team's ability to understand their specific needs, particularly for small businesses without in-house IT. The friendly and patient attitude of the staff further enhances the overall experience, with clients feeling they can rely on AJT for ongoing support. Overall, AJT Managed IT Services is regarded as a top-tier IT support provider, making a significant positive impact on their clients' operations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 3 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“From the very first conversation with Matt, we felt we were in safe hands”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tech Support.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | 25 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | — | 1,000 |
Bottom line: AJT Managed IT Services is #1 of 5 on overall rating in this group.
25 reviews of AJT Managed IT Services. Filter by what matters to you.
Over a year ago
Matt and the team at AJT have been brilliant from start to finish. My wife and I are both sole traders who work from home and having a solid IT set up is so important to what we do. The team are frien... See more
Over a year ago
We are small growing company with no in house IT and needed someone to come in ensure that our IT was safe and was set up in the most cost efficient way. Matt came in to ask lots of sensible questions... See more
Over a year ago
I was absolutely delighted with the work that AJT did on my computer. The service, expertise and cost were exceptional and I wouldn't hesitate to recommend them! The took a nearly new iMac that was i... See more
Over a year ago
AJT provide a point of escalation for our internal IT team which proves invaluable when we need advice, cover or even just sometimes a sanity check on whether we are implementing the best solutions av... See more
Quick answers to the questions people ask most.
AJT offers comprehensive managed IT services including network monitoring, cybersecurity solutions, cloud services, data backup and recovery, help desk support, and IT infrastructure management. They provide both proactive maintenance and reactive support to keep your business technology running smoothly.
Standard business hours are typically Monday through Friday, 8 AM to 5 PM. Many managed IT service providers also offer 24/7 monitoring and emergency support for critical issues outside of regular hours.
You can reach AJT through their main phone line, email support system, or online ticketing portal. Most managed IT providers offer multiple contact methods including phone, email, and web-based support requests for your convenience.
AJT typically serves small to medium-sized businesses across various industries including healthcare, legal, financial services, manufacturing, and retail. They customize their services to meet the specific technology needs and compliance requirements of each industry.
Pricing varies based on the number of users, devices, and specific services required. Most managed IT providers offer tiered service packages or customized solutions with monthly flat-rate pricing to help businesses budget predictably.
Yes, cybersecurity is typically a core component of managed IT services, including firewall management, antivirus protection, security monitoring, and employee training. AJT helps protect businesses from cyber threats through multiple layers of security measures.
Most managed IT service providers assist with cloud strategy, migration planning, and ongoing cloud management for platforms like Microsoft 365, AWS, and Azure. They help businesses transition to cloud solutions safely while maintaining data security and minimizing downtime.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Matt and the team at AJT have been brilliant from start to finish. My wife and I are both sole traders who work from home and having a solid IT set up is so important to what we do. The team are friendly, communicate brilliantly and their IT skills are off the scale.
We are small growing company with no in house IT and needed someone to come in ensure that our IT was safe and was set up in the most cost efficient way. Matt came in to ask lots of sensible questions and then came up with solutions that I could both understand and made sense. I would recommend AJT to any company needing practical, sensible IT advice
Having struggled for a while with the internet and TV connection at Burgess Hill Rugby Club, AJT came in a proposed a new solution. Within a week we had a full speed wifi, LAN and TV signals that our members can enjoy. The payment machines now reach the BBQ area and we can provide wifi to supporters on matchdays when the club is particularly busy. Brilliant solution and wonderful team to boot.
We've recently moved to AJT and the service thus far has been superb. The transition from our previous IT supplier was incredibly smooth and well managed. The whole team are brilliant to deal with and super friendly. They take an incredibly proactive approach and are always on hand to discuss short terms issues but also long term strategy.
We are so delighted to have transferred our IT Support to AJT Managed IT Services. They are extremely friendly, knowledgeable and efficient. There level of service is literally top class.
AJT provide a point of escalation for our internal IT team which proves invaluable when we need advice, cover or even just sometimes a sanity check on whether we are implementing the best solutions available. They have unbelievable fast responsive times and the experience Matt, Russel and Neil have is just second to none. We would recommend AJT in a heartbeat to other businesses, whether you need full support or just a point of escalation or cover for an internal IT team. Having worked with other providers in the past, they really do set a new precedent, especially when it comes to the level of attentiveness, transparency regarding billing and no-nonsense approach to IT. We genuinely feel valued as a customer and not just another account on the books. Thanks again for a great 2 years and here's to many more!
AJT were quick to understand our drivers as a small consultancy. They were open and transparent from the outset, patiently supportive and continuously professional. They seem to be big enough to keep my nerves calm but small enough to maintain a personal connection.
From the very first conversation with Matt, we felt we were in safe hands. Our company needed a full migration of our Microsoft Exchange service, which we expected to be disruptive, complicated, and costly. Instead, the process was seamless, stress-free, and delivered below budget. That alone would have been enough to earn a strong recommendation. But what really sets this team apart is the way they go beyond expectations. After completing the migration, they turned their attention to some long-standing issues on two of our computers. Both machines were running slowly and holding us back, but within a short time Matt’s team had them working better than ever — quickly, economically, and with impressive efficiency. It’s rare to find IT support that combines deep technical expertise with such a practical, solution-focused approach. Sharna and Neil were fantastic throughout, bringing professionalism, patience, and a friendly manner that made the whole process a pleasure. They are a real credit to Matt and to the business as a whole. Looking back, we honestly wish we had made this move years ago. Hindsight is a wonderful thing, but what matters now is that we have a system that runs smoothly, a faster and more reliable setup for our team, and an IT partner we can trust going forward. If you’re looking for a business that delivers on its promises, adds real value, and genuinely cares about its clients, I can’t recommend Matt and his team highly enough.
AJT have provided us with cabling infastructure across multiple University buildings. Their work is of a high quality and they are always onsite at agreed times and communication is excellent. Highly recommended.
Thank you AJT for making our lives so much easier! Having worked together now for a number of years, you feel much like fellow colleagues and are people we know we can rely on no matter how far fetched the request! You're all fast, efficient and super knowledgeable and we could not run our company without you! Thank you Russell, Matt and Sharna, from FuturLab
Matt and the team have done a brilliant job of supporting us since we selected them as our new IT support and solutions provider. We had previously used a range of different support companies, and had ended up with a complicated and confusing environment that was plagued with difficulties and issues. AJT have made life very easy – they have given us straightforward, effective advice and they are super responsive to support queries. We have been especially blown away by their speed in resolving technical issues raised by our staff. It doesn’t matter who we speak to, they resolve the problem calmly and help us to understand how to avoid the problem in the future. On top of this, Matt has been proactive in telling us what we need to be doing with our IT next and why. Sharna and Neil have also been particularly excellent in looking after us. IT used to be our biggest operational problem and talking point. Now we don’t need to worry about it because we know AJT have it covered.
We recently used AJT to migrate from standard email to Office 365. Matt, Russell, Neil, and Sharna made what's usually a stressful process seamless. Their communication was excellent, and they ensured all our staff were fully supported. We’ll use them again and recommend their services to anyone.
I was absolutely delighted with the work that AJT did on my computer. The service, expertise and cost were exceptional and I wouldn't hesitate to recommend them! The took a nearly new iMac that was impossibly slow and almost unusable and transformed it into a first class quick bit of kit. i am delighted . Thank you
AJT took over our firmwide IT support in September this year and we have been really impressed by how approachable and helpful they have been so far. Their pro-active assistance and speed at which they resolve any tickets raised has been excellent and we are so pleased to have them looking after our IT.
Russell and his team are always extremely patient with us for even the smallest requests for support, and they do a great job of seamlessly implementing bigger changes whenever we need them.
We have been working with AJT since June 2024 and we're very pleased we chose them for our IT support. Matt and the team are very knowledgeable and helpful, with a personal approach to IT management often lacking in outsource IT companies. Since they started managing our IT, response times have been excellent and they have helped with our future strategic IT plans too.
I have worked with AJT Managed IT for many years and have no hesitation in recommending them. I have used them in a large business context and also in my own home. They can easily operate on both levels. My experience of solving issues with them is that they are always available, quick to respond and, if the issue cant be solved remotely, quick to come to site.
I use AJT Regularly throughout the year for there outstanding calibration services and quick turnaround Rachel Morgan is a total credit to the company, very helpful, polite and Courteous keep up the good work and customer focus
We've recently become a customer of AJT IT services to help support our office networks. Matt has been a great help in recommending, implementing and supporting changes over the last few months and has been available each and every time we've needed to get in touch, even at weekends. It's great to have a local company with great expertise on an agreement that works for us. I look forward to continue working with the team on some exciting projects coming up in the future
AJ Taylor have been our managed service provider for many years. They are great people who are quick to respond to any queries and guide us towards following best practices around IT. Further to the above, they have helped develop my knowledge and skills by not only fixing a problem, but explaining the investigation and solution. I'm very thankful for them making my job easier!
Response times typically vary by issue priority, with critical issues receiving immediate attention and standard requests handled within a few hours during business hours. Most providers offer service level agreements (SLAs) that guarantee specific response and resolution timeframes.
Yes, data protection services typically include automated backups, disaster recovery planning, and business continuity solutions. These services ensure your critical business data is protected and can be quickly restored in case of hardware failure, cyberattacks, or natural disasters.
Most managed IT providers can work with existing infrastructure and will assess your current setup to identify optimization opportunities. They typically provide recommendations for upgrades or replacements when equipment becomes outdated or incompatible with security standards.
AJT Managed IT Services provides information technology support and management solutions for businesses. The company likely offers services such as network monitoring, technical support, system maintenance, and IT infrastructure management to help organizations maintain their technology operations.
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