What is the process for switching to Alinta Energy?
Switching to Alinta Energy is designed to be easy and straightforward. You can visit our website for detailed instructions or contact our customer service for assistance.
Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives predominantly positive feedback, with many customers praising the easy transition process and helpful staff. Reviewers frequently highlight the friendly and informative service, noting that representatives like Leo and Dan provide excellent support.
The online services are also commended for being quick and efficient, making account setup straightforward. However, some consumers express frustration with billing issues and service delays, citing experiences of incorrect address notifications and prolonged meter installations. A few reviews raise concerns about the company's responsiveness and transparency regarding energy relief adjustments. Overall, while there are notable complaints, the majority of customers appreciate Alinta Energy's service quality and ease of use.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 547 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 3.7 | 3 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 4.5 | 39 |
| Dec 24 | 4.5 | 38 |
| Jan 25 | 4.3 | 48 |
| Feb 25 | 4.4 | 38 |
| Mar 25 | 4.2 | 46 |
| Apr 25 | 4.5 | 60 |
| May 25 | 4.4 | 90 |
| Jun 25 | 4.1 | 88 |
| Jul 25 | 4.4 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about...”
“Asked them a few years ago to match an existing discount, basically got fobbed off”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 0% | 547 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Alinta Energy is #5 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 3.6).
500 reviews of Alinta Energy. Filter by what matters to you.
Over a year ago
I would like a simple form to complete with details of payment options /direct debit etc
Over a year ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
Quick answers to the questions people ask most.
Switching to Alinta Energy is designed to be easy and straightforward. You can visit our website for detailed instructions or contact our customer service for assistance.
Alinta Energy provides various payment options including direct debit and online payments. For specific details on payment plans, please check our website or reach out to our customer support.
If you experience any issues with your service, we recommend contacting our customer support team directly. They are available to assist you and resolve any concerns.
Our customer service team is available during business hours. For specific hours and to get in touch, please visit our website.
We value customer feedback and encourage you to share your experience through our website or customer support channels. Your input helps us improve our services.
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Easy change over
Very welcoming
I would like a simple form to complete with details of payment options /direct debit etc
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
A scaming business. Watch out! The Vic government energy relief are supposed to help people with high cost of living. Alinta Energy has never made adjustment in my account. I have so far received 2 bills. None of them has indicated such adjustment/credit. As soon as I found out there was a $75 paid by Vic government. I emailed them Then they made adjustment but the credit still not shown on the bill. They only emailed me to advise the balance of the bill had been reduced by $75. But when I looked at the bill, nothing has been changed. Imagine if I didn't make an enquiry. I would have paid what was overcharged. Alinta is not very transparent in this matter. Which is against consumer law! As a consumer we have the right to be informed.
Leo I think that is his name was so helpful Excellent Service and Very Professional
Very friendly and informative service
I provided the correct address and Alinta advised me via txt (4.37pm) near end of business day electricity to be connected the following day showing an incorrect address. I had to call immediately (inconveniently) as business hours almost over. I needed to prevent connection to incorrect address the following day. Firstly, I was not provided enough time from receiving txt to call about the incorrect address and although not my mistake I had no choice but to go through an immediate 30 min process to cancel the contract at this address and arrange a new contract for connection to be set up at correct address. Missed an appointment as I was too late to get this resolved immediately due to the timing of incorrect information provided to me.
very quick and efficient service and helpful staff. Seamless process to get connected
Very easy to get info and set up by phone. I spoke to Dan, he was very nice and explained everything that we needed to do. I went ahead and changed to this company.
Online service was easy quick efficient and reliable thank you so much for a non hair tangling process I look forward to our future together.
Every think so far has been good ,I'm shore it will continue.
Easy start up, so far so good
great service , clear understanding ,
After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural to the outer suburbs of Newcastle. I’ve been charged an extra 100c more than competitors. It honestly pays to shop around!!
The young lady was most helpful & friendly
There is no way to put lower stars. DO NOT use alinta energy, they have taken 2 1/2 months to install a gas meter. Zero comms, zero care factor. This has caused significant delays, and after ringing to find what the hold up is, refused to transfer me to complaints/escalations, as they 'think we have a solution so we will reject your complaint'! Go with AGL, save yourself months of worthless frustration!
All explaned very well and understood
Very good so far
Good experience
Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
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