Central Utility Services (UK) Limited (CUS) is a company dedicated to providing essential utility services across the United Kingdom. With a focus on delivering reliable support in the energy sector, CUS caters to both residential and commercial customers, ensuring they have access to the utilities necessary for daily operations and living. The company emphasizes customer satisfaction and aims to meet the diverse needs of its clientele through tailored service options. By offering a range of utility management solutions, Central Utility Services (UK) Limited seeks to streamline the process for customers, helping them manage their energy consumption effectively. The company is committed to transparency and efficiency in its operations, making it a trusted partner for those looking to optimize their utility services. With a strong emphasis on reliable service delivery, CUS positions itself as a key player in the UK's utility landscape.
Central Utility Services (CUS) consistently receives high praise from its customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the company's professionalism and responsiveness, often noting their long-term relationships spanning over 20 years.
Many consumers appreciate the team's ability to negotiate excellent utility deals, which not only save time but also reduce costs significantly. The staff, particularly Barbara and her team, are commended for their proactive approach and clear communication, ensuring clients are well-informed throughout the process. Customers feel that CUS always prioritizes their interests, providing tailored advice based on current market conditions. Overall, the sentiment is overwhelmingly positive, reflecting a strong reputation for reliable and effective service in the utilities sector.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 5.0 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Nov 2020.
| Month | Average | Reviews |
|---|---|---|
| Oct 20 | 5.0 | 8 |
| Nov 20 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“I've used CUS for over 20 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 33 out of 100 | 5.0 out of 5 (good) | — | 9 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 0% | 227 |
Bottom line: Central Utility Services (UK) Limited (CUS) is #1 of 5 on overall rating in this group.
9 reviews of Central Utility Services (UK) Limited (CUS). Filter by what matters to you.
Over a year ago
I've used CUS for over 20 years. I have always found them to be professional, responsive with good communication and clear facts and figures. They deliver savings, if available and good advice when... See more
Over a year ago
Fantastic service, from people who know their stuff! We have used CUS for many years and have always had super service from them. The deals they have found have always been lower than I could find my... See more
Over a year ago
We have been clients of CUS for over fifteen years and Barbara and her team have always negotiated excellent deals from our utility suppliers. We are given options and comparisons to back up their pro... See more
Over a year ago
C.U.S. have saved the Company both a great deal of time and money over the 20 plus years they have been our broker. The small, friendly team get the best rates possible and make changing of suppliers... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I've used CUS for over 20 years. I have always found them to be professional, responsive with good communication and clear facts and figures. They deliver savings, if available and good advice when to move or change service providers.
Fantastic service, from people who know their stuff! We have used CUS for many years and have always had super service from them. The deals they have found have always been lower than I could find myself, and this year another company promised they could save me more than CUS, but when I looked closely at the deal, it was more expensive. When I changed electricity suppliers this year, there was a problem with my old supplier not liaising with the new one correctly and the whole process was becoming very painful, especially as it was very difficult to speak to anyone at the height of the Covid-19 lockdown. We have never had a problem before and I eventually decided that I couldn't resolve this myself, so I phoned CUS, spoke to Chris, who took the whole mess out of my hands, sorted the problem, got both companies to agree the figures and issue the correct bills and credits. It is refreshing to deal with a company who don't have the usual 'I can save you hundreds of pounds, pushy salespeople' but with people who efficiently offer you deals, comparisons and handle the paperwork and any issues in a friendly manner. Thank you CUS
We have been clients of CUS for over fifteen years and Barbara and her team have always negotiated excellent deals from our utility suppliers. We are given options and comparisons to back up their proposals and have complete confidence in their choice of suppliers and the savings that will be made. CUS also arranged payment plans and refunds on our behalf during the 2020 spring/summer lock down period when we were closed for over three months. We thoroughly recommend Central Utility Services to manage your utility needs. Simon Leigh-Jones Director English's of Brighton Seafood restaurant and Oyster Bar
C.U.S. have saved the Company both a great deal of time and money over the 20 plus years they have been our broker. The small, friendly team get the best rates possible and make changing of suppliers really simple. Highly recommended.
Excellent Service. We have used CUS for many years to negotiate our utility contracts at all three of our hotels and golf clubs and Barbara and the team have always looked after our interests. I would recommend CUS to any business as their advice has saved us a considerable amount of money over the years and they provide an excellent service. David Colyer Managing Director Leaderboard Group
My company has used CUS for many years . They have always been active and transparent when negotiating utility contracts with providers , always obtaining a good balance between cost and supplier reliability and integrity. They have also been excellent in dealing with supplier issues . I am happy to recommend them .
CUS have been our advisors for over 20 years and are only interested in providing the best and most appropriate advice and quotes depending on current market conditions. Barbara and her staff are always available to talk over the monitoring of accounts with providers to avoid going out of contract etc. This extends to bill by bill monitoring of invoices. An essential service for any large business.
We have been working with CUS for many years. They are helpful, pro-active and source very competitive deals.
Have used CUS for over 20 years to broker utility contracts and manage our accounts with utility providers. They have secured competitive rates, sorted out supplier issues and kept an eye on incorrect invoices. We have tried other brokers but keep coming back to CUS. An essential part of our team.
Central Utility Services (UK) Limited (CUS) is a company dedicated to providing essential utility services across the United Kingdom. With a focus on delivering reliable support in the energy sector, CUS caters to both residential and commercial customers, ensuring they have access to the utilities necessary for daily operations and living. The company emphasizes customer satisfaction and aims to meet the diverse needs of its clientele through tailored service options. By offering a range of utility management solutions, Central Utility Services (UK) Limited seeks to streamline the process for customers, helping them manage their energy consumption effectively. The company is committed to transparency and efficiency in its operations, making it a trusted partner for those looking to optimize their utility services. With a strong emphasis on reliable service delivery, CUS positions itself as a key player in the UK's utility landscape.
This profile hasn't been claimed by the business owner.
