Utterly useless and ridiculous ticket…
Utterly useless and ridiculous ticket service. Having to write a formal letter to transfer tickets to a friend because they don’t have a system that is up to date enough.

alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
Reviewers express significant dissatisfaction with alt. tickets, highlighting issues with customer service and booking fees. Many customers report poor experiences, citing rude and unhelpful staff, especially when dealing with refunds and cancellations.
A common complaint is the mandatory booking fees, which are perceived as excessive and are not refunded even when events are canceled, leading to frustration among consumers. However, some positive feedback emerges regarding the speed and helpfulness of certain customer service representatives, with a few reviewers praising prompt responses and effective resolution of issues. Despite these isolated positive experiences, the overwhelming sentiment reflects disappointment and a lack of trust in the service. Overall, alt. tickets struggles to meet customer expectations, resulting in a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 56 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“I had a question about my tickets that I had recently bought and decided to email customer service”
“First off, no correspondence from Alt Gigs, I found out myself through my bank statement partial refund and then inve...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.9 out of 5 (fair) | — | 56 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: alt. tickets is #4 of 5 on overall rating in this group.
56 reviews of alt. tickets. Filter by what matters to you.
Utterly useless and ridiculous ticket service. Having to write a formal letter to transfer tickets to a friend because they don’t have a system that is up to date enough.
Absolutely the worst ticket reseller I've ever had the displeasure of being forced to interact with. 20% mandatory booking fees is abhorrent. If you're on the fence about an event and the only option is alt tickets, don't give them the satisfaction, they deserve to be ran out of business.
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Avoid Alt tickets. I bought tickets for a gig but unfortunately due to illness we were unable to attend. I contacted Alt tickets to cancel as I’d bought insurance through them with the tickets. They refused and said even though testing positive for Covid that we should attend anyway as there are no longer lockdown restrictions??!! I asked them if they were advising me to go against NHS advice and to endanger people’s lives, they didn’t respond.
Unfortunately a similar story to others; writing a review because I wish I’d seen the recent review on the same topic. Artist had to cancel gig. First off, no correspondence from Alt Gigs, I found out myself through my bank statement partial refund and then investigating social media. Secondly, refunding only part of what I paid? Ridiculous. There was £5 per ticket booking fee not returned and £1.25 E-ticket download fee. (I mean, charging £1.25 for me to print my own ticket - tell me how that’s justifiable when there’s already these ridiculous handling fee costs…) To paint themselves as ‘support the small alt bands/companies as we’re not hiking up prices, we’re just the good guys being a low-cost primary seller, not like these big greedy secondary sellers’ is just farcical. At least these big companies refund booking fees if there’s been a cancelled gig OR don’t charge £5 PER TICKET in the first place. Really poor customer service with correspondence too. Honestly, save your money and buy your ticket elsewhere.
If the event is cancelled at no fault of your own. They do promptly give a refund but minus of the booking fees. This really adds up if numerous tickets have been bought. On 3 tickets I lost nearly £15 and not only that but they didn't even let me know that the event had been cancelled. I only knew because I had the band on socials. I'm sure some people will be turning up to be disappointed. Used a few times over the years. But not anymore
Be aware that the booking fee and e-ticket costs are not refunded if the artist cancels the gig so you’ll be out of pocket through no fault of your own. Odd business practise as they may have kept £6 from me this time but they’ve lost all future business. Book with ticketmaster instead as they refund booking fees too!0
They are scammers. They Sell events that don’t exist. Don’t buy their tickets on RA( resident advisor) for 042 lounge. You will end up paying full price entry fee at the venue. If you try and you don’t get your full refund, report it to your credit or debit card company to get your full refund. Together, let stop the scammers
Apparently lost the booking dispute it being paid for, confirmed by email and allocated seat numbers. Don’t get back to you, no recourse, dreadful customer service. AVOID!
Love their aggressive business model that puts the customer firmly in last place. Cost of tickets - very mean £3.25 per ticket 'booking fee'. Plus the £1.50 to print the tickets off at home. Cancelled gig - no way to get a refund without individual privately emailing. You're just moved to the next appropriate gig date or asked to choose another venue (unsure how, as customer dashboard doesn't allow this). Refund of tickets - if you really do need to get a refund on your tickets after a cancelled gig that wasn't your fault and not just let them keep your money, you don't get back the booking fee cost of £3.25 per ticket!
Bunch of scammers They keep hold of fees when they reschedule events - this has happened multiple times. I bet this is of scheme for them to make more money. If people can’t make the change of dates- they should be entitled to a full refund. Clearly morals don’t mean much to alt tickets
They have the cheek to charge you £1.50 charge to print your own ticket at home with your own paper and ink !!!!!!!!!!!
Shocking customer service - waited on a refund which I didn’t get was repeatedly fobbed off - after days of emails they said they have refunded the money but they said that in April. They also don’t refund booking fees or protection so I lost £15 - and the response I got was that this paid for the well oiled cog! Laughable!
Shocking, never use them again, bought tkts for drop kick murphys, you want a refund you apply in writing with original tkt (no good when you haven't been given it), I had no choice of tkt agencies when originally bought
Sorry to say that we won't be using these clowns ever again. Avoid at all costs.
I was advised to stay at home (and miss the hives gig) by the nhs due to covid symptoms so couldn't go. Didn't get a refund even though I had ticket protection and showed nhs app screenshots. I took responsibility in missing the gig. This company obviously couldn't care less.
Trying to receive a refund that I was informed by email that they were sending. I gave my new bank details but to date 2 weeks later they have not returned my money. Several emails with poor response If they read this then I ask they please return my £70
Lionel Ritchie entire European tour cancelled (still performing in Vegas) tickets are being refunded but not the booking fee which for me any my friends amounts to almost £40, REALLY!! Contacted but got fobbed off, daylight robbery, so who got our money and all the other punters nice scam. Hope it went to charity.
alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
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