alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
Reviewers express significant dissatisfaction with alt. tickets, highlighting issues with customer service and booking fees. Many customers report poor experiences, citing rude and unhelpful staff, especially when dealing with refunds and cancellations.
A common complaint is the mandatory booking fees, which are perceived as excessive and are not refunded even when events are canceled, leading to frustration among consumers. However, some positive feedback emerges regarding the speed and helpfulness of certain customer service representatives, with a few reviewers praising prompt responses and effective resolution of issues. Despite these isolated positive experiences, the overwhelming sentiment reflects disappointment and a lack of trust in the service. Overall, alt. tickets struggles to meet customer expectations, resulting in a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 56 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“I had a question about my tickets that I had recently bought and decided to email customer service”
“First off, no correspondence from Alt Gigs, I found out myself through my bank statement partial refund and then inve...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.9 out of 5 (fair) | — | 56 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: alt. tickets is #4 of 5 on overall rating in this group.
56 reviews of alt. tickets. Filter by what matters to you.
I had a question about my tickets that I had recently bought and decided to email customer service. They replied within minutes and Dan H was the one who replied. He was so helpful and quick with his reply. Thank you so so much.
Needed to request cancellation and refund for upcoming gig @ Oslo. Sent email, lightning fast, polite reply. Refund advised. First class service
I'm really surprised to see so many negative reviews: I always use Alt.tickets where possible and have never had any problems. I live in Nottingham and they sell tickets for most of the gig venues here (Rock City, Rescue Rooms, Bodega etc) so it is always my first choice and I've bought lots over the years. I also bought a piece of the Rock City floor from them during lockdown with no issues - it arrived promptly and well packaged. I agree that the booking fee charges are high and paying to print your own tickets is frustrating but the big two ticket companies are the same, it is an industry wide issue!
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Bought Dead South tickets in dec 2022 for a concert in Manchester in October 2023, printed tickets, tickets accepted on door. No problems at all, happily use them again 👍 Was a little nervous using them instead of the global behemoth that is T1cket Master but had no issues at all
I was in the queue with another ticket provider for Lewis capaldi tickets and they sold out within seconds. Devastated as my daughters were desperate to go. After a little google this website came up and they had tickets available. I did a quick search and saw a few negative reviews but thought I’d risk it……I placed the order and within seconds the tickets were in my email. Still feeling a little nervous I tweeted alt tickets to try and put my mind at ease, and within minutes they’d replied to my tweet and reassured me. My daughters attended the concert last night with no issues at all they produced the downloaded tickets on their phone and they were in!!! I’m so impressed with the service and customer service I received! This site will be my first port of call for any future tickets. If you are feeling nervous as they aren’t ‘the popular’ site - please don’t. Go for it they’re legit tickets priced at face value and deliver fast to your email!!! Thank you alt tickets
really shocked to see these reviews, i do assume they have commented in hast. I have had the most amazing experience with Alt, and i cannot wait to get my tickets with them in the future. special thank you to Liam for helping me with my Lewis Capaldi tickets!
I bought tickets back in 2019 for a gig that was cancelled due to COVID. I contacted Altickets recently and was speedily promised a refund. There were some issues with my bank - at which point I assumed Altickets were at fault due to reviews on here - but the refund was processed as promised (minus booking fees as explained to me). Thanks to Louis JT for all your help.
I had tickets for a concert but I was concerned about the C-19 precautions at the venue, so I wrote to alt. tickets asking for a refund, and received it within a few minutes. Fantastic service - I'll definitely be using them again!
With the increase of the Omicron strain of COVID-19, I was too anxious to go to The Human League gig in Bath. I emailed Alt Tickets and they refunded the face value of my tickets without any hesitation. Great service. Thank you.
Have been using alttickets for years, going to various gigs and rock shows. Great website. Thank you!
I recently purchased a ticket from alt.tickets for an event that was listed as “sold out” by other ticket vendors. As I was not familiar with the company, I was naturally a bit wary at first, but decided to give it a go. I am so glad I did. I was pleasantly surprised by the speedy postal delivery, and the fact it was a physical paper ticket. After the concert, I even managed to get the band members to sign the ticket as a souvenir. Result: One very happy customer.
My boyfriend an I lost our tickets to see our favourite band on the day of the show. We were absolutely gutted but we emailed alt tickets and they got back to us within 10 minutes saying they'd arrange new tickets for us to pick up at the venue. So helpful.
The concert had sold out months ago but spotted tickets 2 days before on alt.tickets bought them at face value and they where at the box office when I arrived absolute bargain and no problem at all
alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
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