alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
Reviewers express significant dissatisfaction with alt. tickets, highlighting issues with customer service and booking fees. Many customers report poor experiences, citing rude and unhelpful staff, especially when dealing with refunds and cancellations.
A common complaint is the mandatory booking fees, which are perceived as excessive and are not refunded even when events are canceled, leading to frustration among consumers. However, some positive feedback emerges regarding the speed and helpfulness of certain customer service representatives, with a few reviewers praising prompt responses and effective resolution of issues. Despite these isolated positive experiences, the overwhelming sentiment reflects disappointment and a lack of trust in the service. Overall, alt. tickets struggles to meet customer expectations, resulting in a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 56 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“I had a question about my tickets that I had recently bought and decided to email customer service”
“First off, no correspondence from Alt Gigs, I found out myself through my bank statement partial refund and then inve...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.9 out of 5 (fair) | — | 56 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: alt. tickets is #4 of 5 on overall rating in this group.
56 reviews of alt. tickets. Filter by what matters to you.
I ordered tickets for a gig which was subsequently cancelled. I contacted them by email requesting a refund which they did issue straight away. However, beware that any additional fees do not get refunded, just the value of the tickets. Definitely not a 5 star service!
Good costumer services But I didn’t had choice to paid 2,5£ for tickets delivery and I didn’t receive the tickets at all.
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alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
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