Name: Animal Friends Insurance Customer Reviews
Creator: CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Why sources differ: Trustpilot rates this company 4.6, CrowdTrust 4.3. Trustpilot carries the most weight (55% of the score).

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	120	55%

4.5 / 5 overall

220 reviews across 2 scored sources

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Nov 2025.

Last 3 months: 4.6▲ 0.3
12-month avg: 4.5
All-time: 4.5
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Animal Friends InsuranceThis company	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	3.9 out of 5 (good)	4.8 out of 5 (good)	—	220
Lyka Pet Food	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.6 out of 5 (good)	4.5 out of 5 (good)	—	1,100
Pets at Home	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.1 out of 5 (good)	4.3 out of 5 (good)	—	999
Internet Reptile	4.3 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	4.8 out of 5 (good)	4.0 out of 5 (good)	+2%	458
Naturo Natural Pet Food	4.1 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	4.2 out of 5 (good)	4.0 out of 5 (good)	−33%	407

Bottom line: Animal Friends Insurance is #3 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 3.9).

Customer

1 review

Nov 23, 2025

Featured

Hassle free cover

Been with animal friends for a few years now and although costs have went up it is to be expected with an aging dog. Had to use them a couple of times now most recently as our pup was found to have a gall bladder tumour which is palliative and requiring ongoing treatment. Team at AF have been great, no issues with payments and offering advice if requured.

Month	Average	Reviews
Jun 25	4.3	100
Jul 25	—	0
Aug 25	—	0
Sep 25	4.6	60
Oct 25	—	0
Nov 25	4.7	60

Animal Friends Insurance reviews & trust report

Animal Friends Insurance has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 191 positive reviews

Top complaintsof 20 negative reviews

How it compares

Reviews

See what reviewers are saying

Hassle free cover

My dog had a lump removed this year off…

An awful organisation to have to deal…

Excellent cover for less than other…

Customer reviews (220)

Animal Friends Insurance FAQ

What types of pets does Animal Friends Insurance cover?

How do I file a claim with Animal Friends Insurance?

What is the waiting period before coverage begins?

Does Animal Friends Insurance cover pre-existing conditions?

What are your customer service hours?

How much does Animal Friends Insurance cost per month?

Can I use any veterinarian with Animal Friends Insurance?

Alternatives to Animal Friends Insurance

Lyka Pet Food

Pets at Home

Internet Reptile

Naturo Natural Pet Food

Avvocato in Famiglia

NOOD Pet Food

The CrowdTrust Experience⭐

Hassle free cover

My dog had a lump removed this year off…

An awful organisation to have to deal…

Excellent cover for less than other…

Good insurer

Excellent comany

I would have given a 5 star review as…

Prompt response and payment.

Easy to use

Easy and understandable setup on the…

As usual a prompt and efficient…

Cost effective Only just signed up to this company and…

Excellent

Very quick process to claim for an Op…

EASY TO GET A QUOTE, GOOD WEBSITE

Great company to do business with

Claim

They are always helpful and although…

I found the prices quite reasonable!

Fantastic

What percentage of vet bills does Animal Friends Insurance reimburse?

Is there an annual limit on coverage?

How do I contact Animal Friends Insurance customer support?

About Animal Friends Insurance

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