Animal Trust is a veterinary practice that provides medical care and treatment services for pets and animals. The organization likely offers routine health checkups, vaccinations, surgical procedures, and emergency care for various types of companion animals. They focus on delivering accessible veterinary services to pet owners in their local communities.
Animal Trust receives mixed feedback from customers, reflecting both commendable service and significant concerns. Many reviewers praise the compassionate and understanding staff, particularly at locations like St.
Helens and Ellesmere Port, highlighting their dedication to animal welfare and reasonable pricing for treatments. Positive experiences often mention the quality of care provided during emergencies and the effectiveness of the pet plan. However, numerous complaints arise regarding poor communication, long wait times, and difficulties in booking appointments, with some customers expressing frustration over administrative issues. Additionally, there are serious allegations of neglect and inadequate care at certain branches, leading to a lack of trust among some pet owners.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.2 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 60 | 90% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 5.0 | 1 |
| Jun 25 | 3.5 | 18 |
| Jul 25 | 2.2 | 18 |
| Aug 25 | 3.8 | 12 |
| Sep 25 | 2.0 | 5 |
| Oct 25 | 2.0 | 4 |
| Nov 25 | 4.0 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 67 most recent reviews.
“I have nothing but praise for the staff, and appreciation for the reasonable prices, but annoyed by the change in the...”
“Never leave reviews but had to for this one”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.3 out of 5 (fair) | 2.0 out of 5 (poor) | — | 67 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Animal Trust is #5 of 5 on overall rating in this group. On website & app, Lyka Pet Food scores higher (4.5 vs 2.0).
100 reviews of Animal Trust. Filter by what matters to you.
11 months ago
If I could put a 0 star I would . Bolton animal trust Took my dog last night to be seen , they were meant to be packing his wound out with padding inside . Instead They attached a bandage to it tha... See more
Quick answers to the questions people ask most.
Animal Trust is a veterinary practice offering routine healthcare, vaccinations, neutering, dental care, and emergency treatments for pets. They focus on providing affordable veterinary care with transparent pricing. Services vary by location, so it's best to contact your local practice for specific offerings.
Opening hours vary by location, but most Animal Trust practices are open Monday to Friday with extended evening hours and weekend availability. Many locations offer appointments from early morning until late evening to accommodate working pet owners.
You can book appointments online through their website, by calling your local practice directly, or using their mobile app if available. Online booking is available 24/7 for your convenience.
Many Animal Trust locations provide emergency and urgent care services, though availability varies by practice. For after-hours emergencies, they may direct you to their nearest emergency clinic or partner facility.
Animal Trust typically accepts cash, debit cards, credit cards, and various pet insurance plans. They aim to provide transparent pricing with costs discussed upfront before treatment begins.
Yes, you'll need to register your pet as a new client before your first appointment. This can usually be done online, over the phone, or when you arrive for your appointment.
Yes, Animal Trust works with most major pet insurance providers and can help process claims directly. It's recommended to check with your specific insurance company and local practice to confirm coverage details.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.3 | 7 | 10% | — | ● Not enough data |
Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 49% are 1–2★.
If I could put a 0 star I would . Bolton animal trust Took my dog last night to be seen , they were meant to be packing his wound out with padding inside . Instead They attached a bandage to it that was completely hanging off the area not even covering the wound covered in shit . Can tell they care more about the money than the animals welfare . I would never use this vets again absolutely disgraceful !!! Spent 6 hours in there ! My 2 year old could have done a better job of it .
The staff and vets are brilliant and very understanding and compassionate with our anxious crazy rescue dog at the new St. Helens practice. I have taken out the monthly plan which has saved me quite a lot so far. As they do not charge for a consultation I am saving a fortune as my previous vets charged me £65 a month as they needed to see Sam before they would give me a prescription and would only give me a month's supply. Thumbs up for vet Olivia
Great service. I use the St Helens one and the staff have been fantastic. My dog has terminal cancer and my previous vets said when he took a turn for the worse it will just be cancer, when I took him St Helens it was an abscess an received treatment which he immediately perked up. I appreciate the extra time you’re giving me !!
I have had experience of the animal trust, both for my dog, which sadly had to be put down, and now for care for a rescued kitten. I have nothing but praise for the staff, and appreciation for the reasonable prices, but annoyed by the change in the appointment booking system. Instead of being able to lift the telephone to make a quick call, I now have to go through the online log-in, password, blah blah processes, which take my time, though they save that of the company. And what happens to those not able to access services this way?
We took blanche into animal trust Bolton because our previous vet found a growth on her ovary that required urgent surgery. The original vet quoted an outrageous sum for the surgery whereas animal trust were much more affordable. During the surgrey they've found an enormous tumour which the first vet missed. The options were thoughtfully and honestly talked through with me by the wonderful vet Brandon. We decided to attempt removal there and then, clear in the knowledge that had her cancer spread they wouldn't be able to help her. After a nail biting hour wait, I received the call I was hoping for - Blanches tumour has been removed and they've saved her life. The after care and follow up calls have been absolutely outstanding and we've felt so reassured by the care given to Blanche by this vet. This will now be her forever vet and we look forward to continuing to use their services. I really can't thank Kirsty, Brandon and the rest of the team enough! Thank you from the bottom of my heart for saving Blanche's life we'll be forever greatful to you all ♥️
Took my dog for an emergency the vet was empathy caring this vets is not about the money but the welfare of the animals. Medicines reasonably priced. I am sefinately going here again
I cannot believe such a low rating for this service … I have been only had excellent service from both Wrexham and Ellesmere Port kind concerning staff from receptionist to nurses and Vets and with transparency in the price … 100% we’ll done
ven though the referal had not been processed yet they agreed to let me take her in as a out of hours case. I was much more reassured by the advice of the vet who I also learned was involved in an English bulldog rescue so felt much more confident in her advice. I also noted the vet prescribed appropriate medication which I don't believe the original vet did. Blanche has already perked up only 3 hours later. Kirsty the receptionist was lovely and very helpful and the vet who's name I didn't catch left us feeling very confident in blanches prognosis. The prices here are much more reasnoble than most private vets and I'm really happy so far. I look forward to continuing to use Animal Trust as blanche recovers. Please pass on my sincere thanks to all involved.
Why change something that works, I had the best vets ever until they joined animal trust, now I can't speak to a human and making an appointment is a nightmare!!
Had my dog at out of hours emergency vet at the weekend and although he seemed brighter when animal trust called I felt he could do with a check up today. Animal trust has taken over from my vet of 50 yrs and this was my first time attending. I was appalled from the moment I walked in. The reception area was filthy. Dog hair and dirty over the floor and under chairs. Reception staff barely acknowledged our presence and the when the guy called us in( not sure if he was a vet or a nurse) he did not introduced himself. The consultation room was as dirty as reception and concerned me deeply- certainly not the standard one expects to find in a clinical space. He hadn’t read the notes and asked why we were there. He went out and came back saying the system hadn’t been updated blaming receptionist. Funny that… their vet called me for an update after our emergency appointment. When I complained that the place was filthy I was told he did not have time to talk about that and if not happy I could leave. Guess what.. I did. Registered with new vet. Sad to see what has become of a fantastic vet since this lot took over. Poor customer service, lack of professionalism and significant risk through lack of basic hygiene.
Brilliant vets Olivia is the best vet I have ever seen Joined their pet plan .no rip off prices.seen promptly. She was fantastic. And very thorough..would highly recommend. Olivia is somti mes in Liverpool. and sometimes st Helens..staff very nice..would not go anywhere else...
Recently adopted a dog and wanted to take her for a check up. Booked in at Ashton branch, was waiting 40 minutes past the appointment time before we ended up leaving. One woman came in and said she was really early as her appointment wasn't for another hour and she was next to be called in. This happened a couple of times where people who came in after us Reception staff need a course in customer service. I stood at the desk to ask if the computer had checked me in correctly. I had to wait a couple of minutes while they both totally blanked me and gave no acknowledgement of me, even when one FINALLY said “can I help you” she barely looked up from the computer. I went to the receptionist again just before we left, while I was waiting to be acknowledge yet again, my partner found a tablet on the floor, picked it up and angrily said “theres medication all over the floor!” Zero response from the receptionist, they didnt seem bothered at all. I mentioned it again and they just aid “oh” and when I said wed been waiting over 30mins and had to go she said we would be next in after the patient they just called in. I asked how long it would be “I dont know” why bother having appointments? Would not recommend this vets, will be looking to register with another one. If they cant be bothered to pick up or check medication on the floor I dont think its a safe environment to begin with. My dog was getting agitated from waiting so long and my autistic partner was getting overwhelmed. They dont seem to have any get up and go and dont seem bothered about pets at all.
Never leave reviews but had to for this one! Took my dog here the other day for skin issues they gave her steroids, shampoo and some ear cleaner. Total bill was £117 I paid and when I seen the invoice they charged me £60 for some maleseb shampoo total rip off when it’s £18 to buy online I queried this and the receptionist said it was correct price! I could not believe how much they charged!! all other vets Iv been to charged no where near this. Yes you get free consultation but make up for that in medication price I think!
Ellesmere Port branch. No transparency in pricing, I was told a price of between £400 and £600 for the removal of two of my cat's teeth. I had to pay £400 before they even booked him in. They refused to provide me with a receipt to use for my insurance claim. Took my cat in, was told 'you've paid for 90 minutes so we'll see what we can do in that time'. This is absolutely disgusting and not prioritising the animal's health. Half a job was done and I think there's still an issue with the remaining tooth that they couldn't be bothered to take out. No chance in hell am I going near them again as they've made clear that doing the proper treatment for my cat is NOT their priority. No discharge instructions beyond a basic standard form, no useful guidance. I had to take him in for two post-op check ups where the vets said two entirely different things about him. If you care about your animals, avoid this place. This was the Ellesmere Port branch.
Brought my 7-year-old rabbit (“Cinnamon”) into Animal Trust Telford after rescuing him from neglect. He was emaciated, skin hanging, fur tattered, and barely clinging on. I explained clearly: sudden refeeding, possible poison risk, long-term malnourishment. The vet’s response? A shrug and “he’s 7, it’s what happens.” They noted he had a “belly full of food” and told me to prepare for him to die. When I asked for advice on nutritional support, it was twisted into “owner happy not to provide any supplement.” That’s now in the clinical notes. The facts: - In his prime, Cinnamon weighed 2.2 kg. - At Animal Trust (9 July 2025), with a “full stomach,” he was just 1.65 kg — a 25% loss of bodyweight. - Under *my* care, as of today, he weighs 2.1 kg and is full of life again. And in the clinical summary? “Owner thinks the rabbit has been neglected.” No — it wasn’t a thought, it was brutally obvious. A 7-year-old Dwarf Lop at 1.65 kg with a belly full of food was in a refeeding frenzy after starvation. His skin was rolled and hanging off him, his fur tattered, and underneath it all he was nothing but skin and bone. That isn’t an opinion, that’s a fact. Reducing it to “O thinks” is how you cover your notes, not how you care for animals. So no — it wasn’t “just age.” It was neglect, malnutrition, and recovery risk. Their own clinical record proves it, and his recovery proves it again. Instead of proper clinical advice or compassion, I got dismissal and misrepresentation. To top it off, the vet tried to go “Socratic” on me: “How long do rabbits live?” I answered: in the wild, a few years; as pets, 12–14 years. (I’ve had two such myself.) His response? An eye roll. As if owners are always clueless about their animals. And let’s be clear: I wasn’t being arrogant. I’m autistic and twice-exceptional, which often means feeling out of my depth, not superior. I came here precisely because I knew I needed professional input. Instead of support, what I got was dismissal and condescension. The arrogance in that room wasn’t mine. That’s the problem. I didn’t come in demanding miracles. I came in with knowledge, evidence, and a rabbit who needed recovery support. Instead of respect and guidance, I got arrogance, dismissal, and a write-off. My rabbit is alive today in spite of Animal Trust, not because of them. “Normal” pets might be fine here, but think twice about your “exotics”. .... and yes I have the consultation report....
Advertising health plan but when there is a problem nobody to help you!! Got nothing Animal trust on itself but the administrative staff are useless
My dog was very poorly and without the fabulous and professional actions by the staff at Ellesmere Port I doubt he would be with me now. I am extremely grateful for all they have done and wouldn’t go anywhere else with my dog. Thanks to all!!!!
I did feel I was pushed into a hospital stay that doesn’t look like it was necessary and the waiting times dropping off and collecting were just unacceptable Staff at Dewsbury were not familiar with insurance processes and although the trainee was very friendly other staff were dismissive. Reception Staff at Barnsley were indifferent and very long wait
Amazing vets, was told by another vets our old boy had a few weeks to live and was wrote off, then went to ‘Animal trust’ and they have been brilliant we were given the options for treatment of cancer for our boy he is now 5 months in and is back to himself enjoying beach walks, having his favourite treats and barking at the postman 🤣 Amazing team in Rhyl.
I moved here from a vet practice I was very happy with, but that was super expensive. People kept recommending Animal Trust Birkenhead to me, and I assumed there must be a catch. There isn't. It is simply an ethical model of delivering vet care. I have 4 dogs who are my world, and whilst I am willing to pay, many vets' prices have become prohibitive. Animal Trust are fair, transparent, and affordable. Today they neutered my puppy, Tommy. Tommy was high-risk due to his rescue siblings suffering from seizures. I will always be responsible and neuter my animals, but I was very worried about potential adverse reaction to GA. The vet (Paula! Thank you so much!!) vet nurses (thank you!) and whole team were wonderful. They went above and beyond with Tommy's care, and consideration over what drugs might prompt a neuro response, etc. I am so happy and will continue to recommend to friends and colleagues. I am so glad that I moved to this vets.
Yes, Animal Trust can prescribe and dispense medications for your pet following consultation and examination. They stock commonly needed medications and can order specific treatments as required.
Bring any previous medical records, vaccination certificates, current medications, and a list of any concerns about your pet's health. Also bring a form of ID and payment method for registration purposes.
For routine check-ups and non-urgent treatments, it's recommended to book 1-2 weeks in advance. However, many practices can accommodate same-day or next-day appointments for urgent concerns.
Animal Trust is a veterinary practice that provides medical care and treatment services for pets and animals. The organization likely offers routine health checkups, vaccinations, surgical procedures, and emergency care for various types of companion animals. They focus on delivering accessible veterinary services to pet owners in their local communities.
This profile hasn't been claimed by the business owner.
