Disappointed with response time
Had an urgent question about my order and it took three days to get a response. The eventual answer was helpful but the delay was frustrating when I needed information quickly.

Answers in Genesis is an organization that provides Christian apologetics resources and educational materials focused on biblical creation and young-earth creationism. The organization offers books, videos, seminars, and online content aimed at defending biblical perspectives on origins, science, and faith. They also operate the Creation Museum and Ark Encounter attractions in Kentucky.
Reviewers generally appreciate the quality and educational value of the materials offered by Answers in Genesis, noting that the products are well-made and engaging. Many customers highlight the professional service and reliable delivery, with several expressing satisfaction with the comprehensive educational content.
However, there are notable complaints regarding response times from customer service, with some individuals feeling disappointed by delays when seeking urgent assistance. While the ordering process is often described as straightforward, a few reviewers mention technical issues during checkout and express concerns about pricing being higher than competitors. Overall, the company is recognized for its solid offerings, but improvements in customer support responsiveness could enhance the experience.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Religious Organizations.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 13 |
12 reviews of Answersingenesis. Filter by what matters to you.
Had an urgent question about my order and it took three days to get a response. The eventual answer was helpful but the delay was frustrating when I needed information quickly.
Quick answers to the questions people ask most.
Answers in Genesis offers educational resources, museum experiences, and materials focused on biblical creation and apologetics. They operate the Creation Museum and Ark Encounter attractions, publish books and curricula, and provide speaking services for churches and organizations.
The Creation Museum is typically open Monday through Saturday from 9:00 AM to 6:00 PM, and Sunday from noon to 6:00 PM. Hours may vary seasonally and during holidays, so it's recommended to check their website before visiting.
You can reach customer service by phone at 1-800-778-3390 or through their website's contact form. Their customer service team can assist with orders, museum visits, and general inquiries about their resources and programs.
Yes, Answers in Genesis offers discounted rates for groups of 15 or more people visiting the Creation Museum or Ark Encounter. Group reservations must be made in advance and special group packages may include guided tours or meal options.
Items can typically be returned within 30 days of purchase in original condition for a full refund. Digital downloads and personalized items may have different return restrictions, and return shipping costs may apply for physical products.
Yes, Answers in Genesis provides a wide range of educational materials including science curricula, Bible study resources, and supplemental materials designed for homeschooling families. These resources cover various grade levels from elementary through high school.
Both the Creation Museum and Ark Encounter are ADA compliant and offer wheelchair accessibility, accessible parking, and assistive listening devices. Wheelchairs are available for rent on-site, and service animals are welcome throughout the facilities.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
While tickets can sometimes be purchased at the gate, advance booking is recommended especially during peak seasons and holidays. Online booking often provides discounted rates and guarantees admission on your preferred date.
Yes, Answers in Genesis has a speakers bureau that provides qualified speakers for churches, conferences, and educational events. Speaking topics cover creation science, biblical apologetics, and related subjects, with fees varying based on speaker and event requirements.
Answers in Genesis is an organization that provides Christian apologetics resources and educational materials focused on biblical creation and young-earth creationism. The organization offers books, videos, seminars, and online content aimed at defending biblical perspectives on origins, science, and faith. They also operate the Creation Museum and Ark Encounter attractions in Kentucky.