APOLLO Insurance is an innovative online insurance provider specializing in commercial and personal insurance solutions for Canadian small businesses and individuals. The company offers a range of insurance products, including tenant, home, and business insurance, tailored to meet the diverse needs of their customers. With a user-friendly platform, APOLLO Insurance allows clients to obtain quotes quickly and purchase policies in under a minute, ensuring a seamless experience. Focused on delivering value, APOLLO Insurance provides comprehensive coverage options at competitive prices, often featuring more standard coverages than other providers. The company emphasizes transparency and fairness in claims management by collaborating with independent third-party adjusters. Rated highly by leading financial rating agencies, APOLLO Insurance has earned the trust of over 500,000 Canadians seeking reliable and accessible insurance solutions.
Apollo Insurance receives mixed reviews from customers, reflecting both positive and negative experiences. Many people appreciate the affordability of their insurance policies, noting that the prices are competitive and the application process is straightforward.
However, a significant number of reviewers express frustration with the company's customer service, citing difficulties in communication and long wait times to speak with representatives. Complaints about hidden cancellation fees and challenges in canceling policies are prevalent, with some customers feeling misled about the terms of their agreements. While a few reviewers mention helpful staff, the overall sentiment leans towards dissatisfaction due to the lack of support and transparency. Consequently, Apollo Insurance struggles to maintain a positive reputation among its consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 1 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was easy to get fast insurance hassle-free with no complications, very nice people to deal with i highly recommend them”
“Buyer be aware”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 2.6 out of 5 (poor) | 3.1 out of 5 (fair) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: APOLLO Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.4).
60 reviews of APOLLO Insurance. Filter by what matters to you.
Do not do business with this company. They will increase you Rate EVERY 6 months. They have lousy customer service. They suck as a company. They will continue to go up when it’s time to renew. They lose so many people - they have to go up to keep them in business. NEVER AGAIN - Definitely switching to another company - and we will not renew.
Would not recommend this insurance company, their insurance is cheap for a reason. We had a dreadful experience with this company and their underwriters Lloyds of London. Do yourself a favour and read all the small print in their polices, and the dreadful Lloyds insurance Toronto Canada reviews. 1.8 stars from a possible 5 stars. If you visit Apollo insurance reviews on there own website, it doesn't allow any additional reviews, I've tried to give a 1 star review unfortunately it won't allow me to. $11 dollars for Tennant insurance? other insurance companies are asking $30 per month, there is a reason for this. Do your due diligence before buying insurance from any company.
If I could give a zero I would. Absolute worst experience for insurance. I paid one month of my premium up front and cancelled before the second month. Not once did the agent mention over email or over the phone that I would have to pay for the entire terms premium if I cancelled early. I am so disgusted and disapointed by this company. They just charged me an extra $174.00 dollars on top of my monthly premium of $59.00 and how is this not fraud? They never mentioned it to me until AFTER I purchased the insurance I saw it in my full policy wording after I was charged for cancelling. But I never would have agreed to this insurance in the first place if I had known that rule. Absolutely disgusting. DO NOT TRUST THEM go with literally anyone else.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 50% are 1–2★.
The worst of the worst would be my topic in this review, I called 10 times to solve a problem of lack of communication between the seller and the insurance company. It turns out that they canceled my car insurance policy because the seller did not upload the photos of my vehicle. It is clear that no one called me, no one sent me an email, no one, absolutely no one told me, gentleman, you are running your car without insurance. At the end of the story, no one told me. It helped, I lost my money 360 dollars from the registration for 10 days, which was how long my car policy lasted, terrible customer service, it bothered me and they even hung up on my call.
Why would you put in the policy that you'll automatically update it without contacting anyone? A large fee I now have to pay to cancel because I don't have your policy memorized by heart? What do I pay you and your employees for? Another scam in the writing to rip hard working people off. Get a real job.
I registered for Apollo tenant insurance because it was a mandatory requirement set by the landlord/real estate company in order to rent the apartment. I received an email reminder that my policy was coming up for renewal and the fee would be automatically withdrawn from my bank account. I emailed them back informing them I would be cancelling my insurance, and was relieved to receive a prompt reply informing me that they cancelled my auto-renewal. I went into my portal and saw that the cancel policy button was, indeed, highlighted in red, but discovered that the rate had changed by an incremental increase of $21.39, with no explanation provided but containing the same coverage. A small amount, yes, but these arbitrary increases in small print with no breakdown of costs is deceptive and can be easily overlooked - not very transparent. It remains to be seen whether Apollo will make good on their promise not to automatically withdraw funds from my account on that renewal date, but I will be watching vigilantly.
Very sketchy legal terms of agreement. I signed up because my landlord is forcing me to have renters insurance (that I've never needed in 47 yrs of living so far) but what bothers me is the website says min 11$ per month but clearly that's not the case as I am paying 22$ and the "automatic renewal" and "authorized payment" agreements have severe penalties if ever missed like 100$ per plus interest plus collections which seems extreme for a 22$ per month price tag. I payed for the yr and in less than 24 hrs I get "changes in terms of agreement" which if you read them would seriously make you reconsider signing up w this company. Clearly they have little.interest in protecting you and are only there to collect your money. Am currently trying to figure out how to cancel the automatic renewal but since they offer no contact number on their site and the email I got today is from a "noreply@xxxx" they are not making it easy to stop them from automatically billing me next year.
All right this company of one I would rate them less because I paid for new insurance with the deposit and everything and less than a week they said because I had felonies from 1993 I was unacceptable driver what does past felonies have to do with insurance I would like to start a class action lawsuit so if anybody would like to do that y'all can contact me because I'm going to contact the lawyer
Best cheap tenant insurance for people with bad or poor credit score. They are really flexible and really affordable. I would recommend anyone that needs tenant insurance to use APOLLO Insurance. 
« With APOLLO Insurance, up to two extra unrelated roommates can be added to a single policy. This means that three roommates sharing the same house can now be insured, ensuring that each individual has coverage for their personal belongings and liability protection. » That's why we chose Apollo. During the process, I was asked if I wanted to add any roommates, which I did. After settlement, I received the policy in my name only, and the section where my roommates' names were supposed to appear was blank. So I'm stuck with an expensive policy that covers only me in the house, and Apollo does nothing to fix the problem. I feel like I've been duped.
Was easy to get fast insurance hassle-free with no complications, very nice people to deal with i highly recommend them
I went ahead and signed up because I thought I was going to do some vending at a farmer's market. After signing up things did not work out the market so I tried to cancel my policy. Was immediately charged almost $200 and I told them that at this time I was unable to pay right away. They said I had some time to pay and then they began trying to charge my credit card right away. Dealing with them is like dealing with the mafia, I did not care at all about my situation nor were they offering any assistance. Plus they lied to me and said that I would be able to pay within one month. The balance which I don't even understand why I owe when I didn't even get a chance to start my business. I told them I would need to cancel around 2 weeks after setting up the insurance. Avoid this company at all costs or you'll end up spending more than you expect. More the customer service was absolutely horrible. They did not offer any sort of understanding or compassion about the situation. I am telling you look around. There are many other providers
Have been trying to contact them over a claim from someone who was involved in an accident. Ms Claudia Rodriguez was the agent assisting on the claim and it's hard to get ahold of her. She never answers her phone. At any time morning noon or even before closing she doesn't answer. Very unprofessional this insurance company is. Then I speak with Abilene and she tells me she talking to Ms Rodriguez and transfer me to her just to hear her voicemail I thought she was in her office. I feel discriminated and harassed by them I'm on the phone now and just a bunch of hold ons I think this is a scam from policy holder and the INSURANCE I will be filing complaints and with the BBB
Very low price good company for home and car insurance thanks
APOLLO Insurance is an innovative online insurance provider specializing in commercial and personal insurance solutions for Canadian small businesses and individuals. The company offers a range of insurance products, including tenant, home, and business insurance, tailored to meet the diverse needs of their customers. With a user-friendly platform, APOLLO Insurance allows clients to obtain quotes quickly and purchase policies in under a minute, ensuring a seamless experience. Focused on delivering value, APOLLO Insurance provides comprehensive coverage options at competitive prices, often featuring more standard coverages than other providers. The company emphasizes transparency and fairness in claims management by collaborating with independent third-party adjusters. Rated highly by leading financial rating agencies, APOLLO Insurance has earned the trust of over 500,000 Canadians seeking reliable and accessible insurance solutions.
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