APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
Reviewers consistently praise APT River Cruises & Tours for their excellent service and high-quality cruises. Many highlight the first-class organization and the dedication of staff, such as Rachel Mack and tour directors like Roneil and Spencer Scott, who go above and beyond to enhance the travel experience.
The boats are described as fabulous and well-maintained, with excellent food and informative itineraries that showcase beautiful destinations. However, some customers express disappointment regarding the limited bar hours and the need to switch ships due to low water levels, which affected their overall experience. Despite these minor complaints, the majority of feedback reflects a strong satisfaction with the overall cruise experience. Overall, APT River Cruises & Tours receives a positive sentiment from its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 9 |
| Sep 24 | 4.3 | 11 |
| Oct 24 | 4.1 | 22 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 4.8 | 4 |
| Mar 25 | 4.8 | 27 |
| Apr 25 | 4.9 | 23 |
| May 25 | 4.5 | 62 |
| Jun 25 | 4.4 | 78 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professiona...”
“A cruise "on the cheap"”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | +3% | 999 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: APT River Cruises & Tours is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 4.1).
500 reviews of APT River Cruises & Tours. Filter by what matters to you.
I am not one for giving gushing reviews but the service from your agent, Claudette, was exceptional. She carefully went through all the flight options, gave me plenty of time to consider them, adding a few helpful suggestions along the way. I am really pleased with the final outcome and congratulate you on a level of customer service not often found in today's hurried world.
The contact with Anton whilst clarifying the details of the River Cruise was very insightful and he was extremely helpful when finalising the booking. Throughout Anton was polite, conscientious and very mindful of the needs of the customer.
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We enjoyed the holiday overall. The organisation aspect was not as good as we had come to expect from our numerous previous APT trips. The tour directors in Madrid and Lisbon didn't keep us as well informed as they should. I think this was because they were not receiving everything they needed from the support team. The crew on the ship were really good. They were very cheerful and couldn't do enough to help. The kitchen and waiting staff worked very well as a team. The soups were exceptional. Maria was a good tour director on the ship. The ship was often moored in remote locations. As an example the last day had the ship moored with a long walk for passengers and crew moving luggage up a very steep ramp and walking several hundred meters to the coach. Having a red and green group didn't really work. It created a them and us with two tour directors working against each other at times. The lady of the green group was quite rude at times and told members of our group once to go away when they asked a simple question. Perhaps the biggest complaint I have is about paying for a level 3 deck cabin to find that the lower level cabins had exactly the same foot print. We also missed things like a drink on return from an excursion, and hot towels for our hands; waiter service in the bar had no straws for drinks. No free laundry, canapés or butler service we have had in the past. These elements that previously demonstrated luxury we expect were missing on this trip. A little disappointing.
It feels like it is quite some time since APT did a quality audit on the ground. I think you should do one. The captain's decision grants him immunity, I get it. But he didn't explain his decision with any credibility. We are not going to Dubrovnic a) for health and safety reasons, then b) because it's too choppy and too high waves), then c) because the harbour there is full. Sadly for us, a) there was nothing more or less hazardous about Dubrovnic than anywhere else on this trip, b) if anything, the sea was smoother and calmer than on any previous day and c) the harbour looked empty, in any event, a lot emptier than on any previous night in much smaller harbours. He took us to Ploce instead, probably because it was cheaper to dock there and never mind all the inconvenience to the tour guide (and us passengers). The tour guide told us she couldn't understand his decision either. Anyway, there were more things in your itinerary we didn't do, than we did do. Maybe update your wording and your hyperbole a bit.
Although it was a large group, it gelled together very well, due to the Tour Director doing a great job. The variety of hotels and places to stay added to the variety and enjoyment of the tour. The hotel in Banff struggled to cope with the overall numbers going through at breakfast time as several groups were moving through at the same time. Although expected it is long days when you are in one location for one night, often arriving late afternoon, little time to see the town, then up early the next day. As I say it is expected. Weather was really good in Canada and the scenery overall could not be faulted, the colours around Denali was superb. Hiccup with luggage going missing on arrival in Vancouver affecting 80+ people on the flight. The delays of hours this caused meant we missed the pick up lift from the airport. The numbers in the itinerary said it was an unmonitored mailbox. The holiday finished on a low as our final flight of three was cancelled, so we had to make our own way home from London to Liverpool. But the enjoyment of the holiday stays with us.
Phone answered within 2 mins. Problem quickly resolved with support and interest in my trip. Link sent to access my account and Did not leave the phone until I had logged onto BA site which had blocked me
Went on a 14 day river cruise from Budapest to Amsterdam. Arrived in Budapest to be told that significant rain was expected so we have to depart immediately for our first destination of Vienna. Arrived in Vienna 24 hours later but were unable to leave the boat due to high water levels. This continued for the next 3 days until we are told on day 4 that the cruise was cancelled and would have to leave the boat the following day. We were also informed that this was a “force majeure” event and as a result none of the £9.5k paid would be refunded. Therefore 4 days of being locked on a boat, never visiting a city had cost us £9.5k. Think very carefully before booking with APT / Travelmarvel.
The ship was lovely, the food wonderful but best of all were the staff. They’re outstanding. My wife and I couldn’t recommend this company any more highly. Superb. The scenery is also amazing. The “ports of call” are all delightful. We cannot believe that anyone would have a bad word to say about APT. Can’t wait to book again.
Been with apt but this holiday travel marvel the REAL COMPANY Difference you find out too late Smaller cabins Trips about £60 each day Meals quality and quantity very poor If you want. For 15 days ice cream or cheese then fine 3 veg each night but you need microscope for inch square of each veg no doubt have photos Limited drink choice We had the BEST ROom SUITES 3rd floor TINY lots of us had to chase up each day shades on top deck and comfy seat covers WHY Reported. To agents week ago no reply Stairs left handle often not tied up coming down happened twice dangerous coming down The mini spa the screws and bolt missing nearly had a serious fall my wife reported it the staff member said he would report to cruise director..sign of how managed!!..we showed we were surprised why not just get a spanner!! Further item access down to the bar deck at the front completely blocked but the reception answer was that it WAS NORMAL to be closed.. those on the desk generally very young but sad fir them often on their own and lacked the skill to handle many things not THEIR problem The cruise Directortoo often using his frame in an agrresssive way Overall not honest re who paying in fact blurring the two for BEST effect for APT. Heard a lot of complaints mainly.. rightly by the Aussies to each other and THE director our friends also added comments direct TO ANSWER BE HONEST TELL PEOPLE THE REAL DIFFERENCE BETWEEN APT AND TRAVEL MARVEL WILL NOT GO WITH THEM UNTIL SURE WHAT I AM BUYING
We had an amazing experience throughout our APT River cruise. It began with a chauffeur driven Mercedes collecting us from home to the airport and ended with a similar airport to home transfer. Everything in between was excellent. The Amastella Riverboat, taking us from Amsterdam to Budapest on the Rhine, Main and Danube was great. The cabins were well equipped and we had a Juliette and regular balcony. The ship was attractive and very clean and we enjoyed watching the beautiful scenery passing by whilst relaxing on deck. The staff were always smiling, courteous and helpful. The food was wonderful, especially the rib eye steak which simply melted in the mouth. Speciality dining was also available and themed meals occasionally. A wide range of drinks were included too. We had entertainment each evening with opportunity to dance and one evening amazing Viennese Waltzers came on board to dance and offer us a lesson afterwards. Every day there were included excursions to choose from according to taste and physical ability. In addition special treats were arranged, including a mountain Sound of Music concert in Saltzburg. Also a private classical concert during our stay in Vienna which took place in absolutely wonderful surroundings and included welcome drinks. I could write so much more praising our wonderful holiday where we met so many great people. Small numbers on board meant shipmate friendships were easy to form. Thank you APT we would not hesitate to use your company again.
I'm touring New Zealand in Oct/Nov 2024 and required info on a few aspects of the trip I was a little nervous about. So I rang up and spoke to Ruth. Ruth has the patience of a saint! Nothing I asked was too minor and I felt so reassured. Let me tell you APT, Ruth is the kind of customer service every company should have and you should cherish her. She is friendly, knowledgeable, professional and so helpful. Thanks so much Ruth you are a star and deserve a pay rise!!
My first river cruise after many ocean cruises and travels over the years with my late husband I’ve just had the most memorable 2 week cruise Budapest to Amsterdam. The ship was immaculate throughout, the staff were faultless in consideration, service and made me smile each time I saw them. Different nationalities on board meant I met some lovely fellow holidaymakers. I never heard a negative comment from any of them. Dining was a peaceful unrushed pleasure. I went on trips , which many were included, and saw so much. I could comment forever and it left me with so many memories and brought a lump in my throat as I disembarked. Well done.
It was very good.
The tour and cruise were excellent, but although Celine our tour manager for the Reflections of the Rockies tour was delightful, she seemed rather disorganised and her directions were often confused and difficult to understand. In contrast, Stephanie, who was responsible for Cruise Liaison on the Inside Passage Cruise was very efficient and gave very clear briefings.
Excellent Cruise Director Good trip Great Company Good Food Spoilt when our luggage went missing on arrival.
Great atmosphere service and staff The inclusive drinks and tours was a bonus.
Lovely staff. Great entertainment. Super itinerary
APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
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