APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
Reviewers consistently praise APT River Cruises & Tours for their excellent service and high-quality cruises. Many highlight the first-class organization and the dedication of staff, such as Rachel Mack and tour directors like Roneil and Spencer Scott, who go above and beyond to enhance the travel experience.
The boats are described as fabulous and well-maintained, with excellent food and informative itineraries that showcase beautiful destinations. However, some customers express disappointment regarding the limited bar hours and the need to switch ships due to low water levels, which affected their overall experience. Despite these minor complaints, the majority of feedback reflects a strong satisfaction with the overall cruise experience. Overall, APT River Cruises & Tours receives a positive sentiment from its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 9 |
| Sep 24 | 4.3 | 11 |
| Oct 24 | 4.1 | 22 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 4.8 | 4 |
| Mar 25 | 4.8 | 27 |
| Apr 25 | 4.9 | 23 |
| May 25 | 4.5 | 62 |
| Jun 25 | 4.4 | 78 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professiona...”
“A cruise "on the cheap"”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | +3% | 999 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: APT River Cruises & Tours is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 4.1).
500 reviews of APT River Cruises & Tours. Filter by what matters to you.
Anton was knowledgeble, friendly and helpful. When he said he would do something he did in a timely manner. I would trust Anton to give good help and advice. Unfortunately we were not able to find a suitable trip this year but look forward to finding one for 2026. I will seek out Anton when booking.
Phoebe was very patient with me, inadvertently I had requested a holiday in 2026 and not 2025. She switched all our details and was able to answer all my questions
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George Abery was most helpful and extremely efficient.
Spoke with Anton. He was most helpful, knowledgeable and friendly. Dealt with my quote brilliantly.
Followed up our online enquiry and telephone message. I phoned and spoke to Jemma Lumsden who provide me a variety of options for the holiday. Jemma listened to all of my thoughts and was able to produce a perfect package for our holiday. The customer service was amazing and Jemma’s communication was first class.
Claudette was very pleasant and attentive. She listened carefully and noted my requests. The booking was made with the minimum fuss and apologies for being on hold whilst flights were checked and arranged. A pleasant and satisfactory booking.
Munich to Budapest Just booked my third cruise with APT for myself and a couple of friends. George from reservations was brilliant he answered all my questions and was really very helpful organising our trip. This is my third cruise with APT and I would certainly recommend them.
We’ve booked a river cruise with Anton today and found him to be most helpful, knowledgeable and very easy to speak to. We were very happy with the service he provided.
We travelled on the Capella ship. The rooms were very comfortable, the food was great and the staff were wonderful. The tours from the ship were very well organised, catering for all travellers. We could not of asked for a better holiday experience.
I met Anton and the other agents at the Westerham Golf Club APT show. Each and every one of them were informative, knowledgeable about each tour, friendly without any hard sales. The day was excellent and we’d traveled from Norwich and so pleased we did. Just booked for us and 3 other couples a river cruise for June.
A really great experience booking our first river cruise - Anton was wonderful! He answered all my questions, made sure we didn't have to get a flight at a very early hour and searched to find us direct flights to and fro. He gave me all the information I needed and we had a lovely chat during the booking. It was a little noisey in the office which may have had an impact on someone with reduced hearing - but it was good to hear that the staff were obviously enjoying being at work! We're looking forward to our trip very much.
We booked our APT river cruise direct through Jonathan at APT London. The promise of the very latest ship lived up to expectations. The cabins were generous and the enormous window cleverly slid down to create a balcony experience. The Crew were amazing, nothing was too much trouble. Dining was excellent with a choice of wine and drinks available all included . The excursions were well planned and again all included in the price ! Having your whole holiday taken care of from the return flights and being met at the airport on arrival and returned on departure was first class. The service we received from Jonathan and all on board the Capella Travel Marvel ship was superb.
I have not been on a cruise before so I had a lot of questions. Anton answered them fully, he did some investigating when my queries related to issues he had not come across previously. He remained cheerful, helpful and polite at all times. I have booked a cruise in 2025. Here's hoping it lives up to expectation. One thing about this review process - asking clients to be "Honest helpful and constructive" is rather demeaning & childish in my opinion.
All my dealings with APT during the booking of our holiday to South Africa were excellent. The APT consultant I dealt with -Jon - was extremely helpful and knowledgeable when making our booking and particularly helpful when organising flights and other issues following the booking. This is our second booking with APT and I would be happy to recommend them to anyone.
Just the friendly and efficient way all my queries were handled and dealt with by Raychell
The whole process has been so easy. I have spoken to 3 of your operatives and they have all been great. I can only remember Rachel's name sadly. Really excited about the whole experience. What a good idea to have options for excursions. This offer is really good too, with the early booking discounts.
Just returned from Lisbon and the Duoro tour and found it disappointing. The hotel in Lisbon was good and within walking distance of the centre or €4.50 in a taxi. We were in 2 groups for the Lisbon tour and we definitely drew the short straw. Over a hour wait at the Belem tower for a supposed timed entrance, the other group had gone straight in. When I questioned the wait with Raphael he just shrugged his shoulders and said nothing to do with me. This cut down the time we had in the city which meant we saw little. Lots of information on the two buildings we saw but no information on the layout of the rest of the city. (The other group had a extensive tour.) We didn't do the optional Sintra trip choosing to go by train at a fraction of the cost. Our arrival in Porto was in heavy rain and thick fog and the boat was berthed quite a distance from the coach along a series of walkways. The ship was disappointing not the luxury vessel we expected. Dirty frayed carpets in the lounge not a good look for a ship on its 4th trip. Staff were lovely and hard working and always ready to help. Maria worked hard as the cruise director and was very knowledgeable. The weather and broken lock gates could not be accounted for but the itinerary seemed to have significant omissions with nothing in place to cover problems. We seemed to spend a lot of time docked at remote locations not at towns listed in the itinerary. The weather wasn't good but cushions were just left out in the rain so when it stopped there was nowhere dry to sit. The trip to Salamanca was good but it would have been better to have had the guided tour first followed by free time. I had looked forward to advertised visit to Mateus Palace only to find they hadn't managed to get tickets and the town of Entre-os-Rios was only viewed from the opposite bank while the ship was loaded. Stormy weather in Porto necessitated docking some distance away but the guided tour was a bit of non event. We saw the Cathedral and the station and chose not to spend longer time due to the wind and rain. Food on the ship was generally good lunch was a bit hit and miss. The dining room felt quite cramped not much room between tables which was a problem at breakfast time with people accessing the buffet. Again carpets showing fraying and wear. The wine was nice. Overall for the amount we paid I did not feel the cruise represented good value for money and would not recommend. Unlike our previous APT cruises.
APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
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