Arrow Electronics is a global technology distributor that provides electronic components, enterprise computing solutions, and related services to manufacturers and commercial customers. The company serves as an intermediary between technology suppliers and businesses, offering supply chain services, design engineering support, and logistics solutions across various industries including automotive, industrial, and telecommunications.
Arrow Electronics receives a significant amount of negative feedback, with many reviewers expressing frustration over order issues and shipping delays. Customers report receiving incorrect goods and experiencing a challenging return process, often citing poor communication and additional costs.
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The time taken to receive quotes and responses is deemed unreasonable, with some waiting weeks for basic information. While there are a few positive remarks about the quality of certain products and commendable customer service experiences, these are overshadowed by the overall dissatisfaction. Reviewers highlight a buggy website and unreliable delivery dates, further contributing to a poor shopping experience. Despite some praise for specific staff members, the majority sentiment is overwhelmingly negative. Overall, Arrow Electronics struggles to meet customer expectations.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.2
60
100%
-2.3
● Low
2.2 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.0▼ 2.3
12-month avg
1.9
All-time
2.2
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
2.0
1
Dec 24
—
0
Jan 25
—
0
Feb 25
1.0
2
Mar 25
—
0
Apr 25
—
0
May 25
3.3
3
Jun 25
1.0
2
Jul 25
—
0
Aug 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 18 positive reviews
Customer service61%
11 mentions
Delivery28%
5 mentions
Fast & efficient22%
4 mentions
Easy to use17%
3 mentions
“Rishaad and the rest of the Arrow team where very helpful in addressing my concerns and figuring out the replacement...”
On “Customer service” · Mar 8, 2024
Top complaintsof 41 negative reviews
Customer service37%
15 mentions
Shipping32%
13 mentions
Delivery22%
9 mentions
Charges22%
9 mentions
“i havent seen a distribution like this in my entire career before”
On “Customer service” · Jun 26, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Buggy website, better use BOM, UNRELIABLE ship/delivery dates
UPDATE #2, February 2, 2024.: Unfortunately, I have to confirm the negative experiences here. Half of my items have arrived within a few days, but the other half was postponed TWICE. I expected the rest of the items to be shipped yesterday, and I have yet to see it happen.
However, many items, especially the most needed ones, have been postponed TWO YEARS from now!!!
I have a better chance getting something from AliExpress within promised timeframe, so I will stay away from Arrow.com from now on.
Their supply chain is totally unreliable.
(UPDATED REVIEW for January 25, 2024 - After my initial bad experience with the site's bugs, I gave it the lowest rating, but the quick and helpful Live Chat support staff helped turn it around, so I am giving it a 4-star rating for now until my order is delivered.
Be warned: it's a lengthy review below!)
After contacting Arrow support via their Live Chat, I was told to try Chrome in Incognito mode and to use their BOM (Bill Of Materials) tool, which I did.
Incognito mode worked for some time and eventually started having the same problems, so I went back to using Opera for their site.
The BOM tool was very useful because my list of items was saved even after encountering issues with their site.
I figured out what the main issues are with their site:
1. A user is logged in for a limited time, and gets automatically signed out after a certain (relatively short) amount time has passed since login, apparently even if the user was actively browsing their site.
There is no option to change that length of time or prevent an automatic logout, except pressing a pop-up button which comes after some time, but if the user is using another tab at that time, they will not see it.
2. Apparently their site is hosted on slower connections and servers and they use stricter rules to prevent DDOS attacks which will also block a user for refreshing a BOM list more than once every couple minutes, which happened to me twice and I was refused a connection to their site for a few minutes.
I have also realized that Arrow is pooling a few of their warehouses over the world through their site when displaying available products, which adds some delay and possibly causes some of the bugs with their website.
(If you are taking a long time, like a few hours to a few days, to add your items to the cart and purchase them, some of them could be gone by the time you want to order, especially if there was a small quantity left and the price was greatly reduced - it happened to me with at least one item, and this is nothing unusual.)
After I submitted the order, the page was left hanging, telling me to wait, and nothing changed even after 10 minutes.
I first checked my online banking to see if the charge went through and it did.
Then I checked my Order History on Arrow from another tab, and my order was listed there, which means it went through.
I had to check those things so that I don't re-submit the order and get charged twice.
After that I closed the order tab, and now I'm waiting for delivery in a few days.
The items will be sent from three different countries, yet shipping was listed as free (for orders totalling $50 or more). The main thing is to not accidentally click on some of the other shipping options for which there is a charge.
(OLD COMMENT BELOW for January 22, 2024.:)
I had been adding components to my Arrow account cart for 3 days. During that time, I had constant issues with their website, which would become unavailable, unreachable, unresponsive or would deny me access.
I thought maybe my Chrome browser was the problem, so I tried Firefox. Same problems. Then I tried Opera browser, which seemed to work a bit better at the beginning, then the same or similar issues.
After adding almost 60 components, Opera browser finally couldn't even open their site, kept getting refused. Now I can't even login through Opera, keep getting errors.
Then I managed to login with the Chrome browser, only to find out all of the items in my cart are gone and the cart is empty. Considering how much time I had wasted due to their slow and problematic website, I am not willing to go through the same drama again.
The main reason I tried buying from Arrow Electronics was their free shipping to my country, while DigiKey offers flat shipping rate of $120, Mouser offers no options for delivery, and TME charges a decent fee of around 9 euros but their stock is much smaller.
Looks like I will have to avoid Arrow.com.
After having these issues, I decided to check its ratings and sure enough my suspicions were confirmed. I am glad that I at least didn't waste money and more time with them.
What types of electronic components does Arrow Electronics sell?
Arrow Electronics is a global distributor of electronic components, computer products, and enterprise computing solutions. We offer semiconductors, passive components, interconnect products, computing and storage solutions, and embedded systems from leading manufacturers.
Do you sell to individual consumers or only businesses?
Arrow Electronics primarily serves business customers including manufacturers, contract manufacturers, and commercial customers. Individual consumers may need to purchase through our authorized retail partners or online marketplaces.
How can I get a quote for bulk electronic components?
You can request a quote through our website by creating an account and using our quote request tool. Alternatively, contact your local Arrow sales representative or call our customer service team for personalized assistance.
What are your standard shipping options and delivery times?
We offer various shipping options including standard ground, expedited, and overnight delivery. Delivery times vary by location and product availability, typically ranging from 1-5 business days for in-stock items.
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Do you offer technical support for the products you sell?
Yes, Arrow provides comprehensive technical support including design assistance, product selection guidance, and engineering services. Our technical experts can help with component selection, compatibility issues, and design optimization.
What is your return policy for electronic components?
Returns are generally accepted within 30 days of purchase for unopened, unused products in original packaging. Custom or programmed components may have different return restrictions, and return authorization is required for all returns.
How can I track my order status?
You can track your order through your online account on our website or by using the tracking number provided in your shipping confirmation email. Customer service representatives can also provide order status updates over the phone.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 68% are 1–2★.
Do you offer training or educational resources?
Arrow provides various educational resources including webinars, technical seminars, and online training materials. We also offer design workshops and certification programs to help engineers stay current with technology trends.
What payment methods do you accept?
We accept major credit cards, wire transfers, and offer credit terms for qualified business customers. Purchase orders are accepted from established commercial accounts with approved credit applications.
How do I become an authorized distributor or partner?
Partnership opportunities vary by region and product category. Contact our partner development team through our website or speak with a regional sales manager to discuss potential distributor or reseller opportunities.
About Arrow Electronics
Arrow Electronics is a global technology distributor that provides electronic components, enterprise computing solutions, and related services to manufacturers and commercial customers. The company serves as an intermediary between technology suppliers and businesses, offering supply chain services, design engineering support, and logistics solutions across various industries including automotive, industrial, and telecommunications.
