Audien is a company that specializes in hearing aid technology and products. The company focuses on developing and marketing hearing assistance devices designed to help individuals with hearing difficulties. Audien offers direct-to-consumer hearing solutions that aim to provide accessible hearing support options.
Audien Hearing receives mixed feedback from consumers, with a notable portion expressing dissatisfaction. Many reviewers highlight issues with product quality, specifically mentioning defective hearing aids and problems with fit, leading to frustration over the return policy.
Complaints about the hearing aids include persistent feedback noise and inadequate Bluetooth connectivity. However, some customers appreciate the outstanding customer service, noting that staff members are patient and helpful in resolving issues and guiding users through setup. Positive experiences are often tied to individual representatives who provide thorough assistance. Despite the commendable customer care, the overall sentiment leans negative due to the significant number of complaints regarding product reliability and return difficulties.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 60 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 2.8 | 4 |
| Aug 25 | 2.2 | 17 |
| Sep 25 | 3.2 | 13 |
| Oct 25 | 2.8 | 18 |
| Nov 25 | 3.3 | 7 |
| Dec 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My experience with their customer service was outstanding I couldn’t be happier”
“Most unhappy with my purchase, which seemed defective when I received it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · health.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 3.7 out of 5 (good) | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Audien Hearing is #4 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 1.8).
60 reviews of Audien Hearing. Filter by what matters to you.
Over a year ago
Company appears to be run entirely by AI. They spam you & try to get you to re purchase items that you already paid for. They offer cash rewards for surveys & after collecting data they to not pay. T... See more
Over a year ago
I have had to replace the Audian Pro 2 three times within 18 months - they won't do it a 4th time - because they claim they are out of warrenty - sure they are, but I've not had a single pair work a... See more
Over a year ago
My wife bought the Atom Pro for me for Christmas. It was a gift of hearing. She purchased them on November 13, 2024 as a Black Friday promotion. Unfortunately, she chose Audien Hearing Aids. Thei... See more
Over a year ago
LJ is a HUGE asset to Audien. She was so conscientious - called me back several times to finally solve a problem with my hearing aids. She knows the product and how to troubleshoot quite well. Plus, s... See more
Quick answers to the questions people ask most.
Audien Hearing specializes in affordable, over-the-counter hearing aids designed for mild to moderate hearing loss. Their products include rechargeable hearing aids with advanced digital technology and noise reduction features. All devices are FDA-registered and designed to provide clear, natural sound quality.
Audien hearing aids are priced significantly lower than traditional hearing aids, typically ranging from a few hundred to under $1,000 per pair. This makes them one of the most affordable options on the market compared to prescription hearing aids that can cost $3,000-$7,000. Pricing varies by model and features included.
No, Audien hearing aids are available over-the-counter without a prescription or professional hearing test. However, they recommend taking their online hearing assessment to help determine if their products are suitable for your level of hearing loss. These devices are intended for adults with mild to moderate hearing loss.
Audien typically offers a 45-day money-back guarantee, allowing customers to try their hearing aids risk-free. They also provide a warranty on their products covering manufacturing defects. If you're not satisfied with your purchase, you can return the devices within the trial period for a full refund.
Audien hearing aids are designed for mild to moderate hearing loss, which affects the majority of people with hearing difficulties. You can take their online hearing assessment on their website to get personalized recommendations. If you have severe or profound hearing loss, you should consult with an audiologist for prescription hearing aids.
Most Audien hearing aids feature rechargeable batteries that typically last 20-24 hours on a single charge with normal use. The charging case provides additional power for multiple charges when you're away from home. Charging time is usually 2-4 hours for a full charge, making them convenient for daily use.
Yes, Audien hearing aids come with volume controls and various program settings to customize your listening experience. Many models feature simple push-button controls or smartphone app connectivity for easy adjustments. You can typically adjust volume, switch between different listening programs, and fine-tune settings based on your environment.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 55% are 1–2★.
Company appears to be run entirely by AI. They spam you & try to get you to re purchase items that you already paid for. They offer cash rewards for surveys & after collecting data they to not pay. Their systems fail to answer support emails & then they try multiple tactics to delay any refund. Was only able to obtain a refund by filing a complaint with PayPal. Avoid this company at all costs!! The only reason the company provided a refund was because a complaint was filed with PayPal. They did everything in their power to delay a refund. Including tryin to schedule a video chat 3 days in the future. DO NOT TRUST THIS COMPANY!!!
I have had to replace the Audian Pro 2 three times within 18 months - they won't do it a 4th time - because they claim they are out of warrenty - sure they are, but I've not had a single pair work a whole year -- they fall out and break regardless of the fit - especially while eating- they are unreliable without falling out as well - all of a sudden you hear a Krackle and then dead.
My wife bought the Atom Pro for me for Christmas. It was a gift of hearing. She purchased them on November 13, 2024 as a Black Friday promotion. Unfortunately, she chose Audien Hearing Aids. Their inferior product went defective and Audien Hearing would NOT ACCEPT A RETURN FOR REFUND because I started using them on Christmas day and a few weeks in January the hearing aids stopped working. Audien said we were past the 45 day period. They replaced them with another defective pair that lasted 4 weeks before they stopped working as well. Audien waited over a month to respond to my case. We upgraded and paid Audien immediately. Now another month has passed and we have nothing but a long e-mail chain of nonsense. Audien is good at taking money; however, they fail with delivering a product that works and services. A month later, the upgrade arrived. I immediately returned them to Audien, for I am done with them. Audien Refunded the amount for the upgrade; however, NOT THE AMOUNT FOR ORIGINAL PURCHASE. I now have NO hearing aids, working or not working and we are out $150.00 that Audien kept. Here is a quote from Mr. Vince in my email chain; "... Thanks for getting back to me. I truly understand your frustration—and honestly, I would feel the same if I were in your position... ". Audien Hearing Aids preys on senior citizens! BUYER BEWARE!
LJ is a HUGE asset to Audien. She was so conscientious - called me back several times to finally solve a problem with my hearing aids. She knows the product and how to troubleshoot quite well. Plus, she was very thorough and patient as well. What an easy and satisfying experience to deal with a representative so competent.
HELLO AJ. I ENJOYED TALKING TO YOU TODAY, THANK YOU SO MUCH FOR YOUR HELP, IT WAS A PLEASURE TO HAVE YOU HELP ME. YOU HAVE THE PATIENTS OF A SAINT DEALING WITH AN OLD LADY LIKE ME. YOU TAKE CARE, ENJOY THE REST OF THE WEEK AND THE WEEKEND AHEAD. THANKS AGAIN FOR EVERYTHING. LORRAINE
Ordered July 16th,Have not received them!
had problem out of the box with Audien, on chat couldn't answer my questions and sent me to tech . then asked for credit card for a 5.00 refundable charge ..dont buy
I ordered the Audien Atom Pro 2 hearing aids for my husband and he was thrilled that the worked so well. However, the pair that we received didn't keep the charge as expected. We were even more thrilled that Audien was so helpful in quickly replacing them. I highly recommend their hearing aids. They are second to none and their customer service is outstanding.
I bought the ion pro hearing aides 2 weeks ago and the hearing was good. Suddenly the left hearing aid would not charge. Customer support said I would get a new hearing aid pair sent but only after they received the defective one. So I am looking at 2-3 weeks of not having any hearing aides. Poor customer service. They should overnight the new set and if you don’t return the old ones charge you again. When I complained about the wait the guy cut me off on the phone.
I have had the Atom 2 model for 6 months. One of the devices would not charge. I sent them back and am waiting for the replacement. Service is great
Most unhappy with my purchase, which seemed defective when I received it. I suspect it had been used. They said I waited too long to return it, but see the review on this site from someone that says they ARE within the 45 day window, but that Audien is putting them off until they are out of warranty... They promised a $428 credit for a new set of hearing aids. when I called them about it, they knew nothing about the credit and only said: "oh, just ignore that offer." The only wanted to send me another set of the ones I had gotten. Then a guy called and said he would send a higher model--for $350! I suspected something weird, so I called Audien. They knew nothing about the call. They have a "mask and gun" method of doing business. I have told everyone I know about Audien--and they will tell everyone they know, and....
Horrible hearing aids sent $400 with in added protection plan for the atom Pro 2 They are awful no matter how your twist or turn them in you ear the noise feedback is terrible tried so many domes They sound like tin It’s like putting tiny speakers in your ears I suggest don’t buy them or you’ll regret losing your money
Approximately 2 months ago, I ordered online some hearing aids as I have been searching and not happy, so I decided I'd go with just a basic hearing aid but well known company. They were Audien's and as I ordered I was offered an upgrade from the $89.00 to $189.00 as what they were upgrading me to seemed fair. However, these promised hearing aids have never arrived, and I can't even get hold of anyone responsible for making this offer. I've been so disappointed with the hearing aid industry and this now just leaves me with the ones I initially ordered which have excessive feed back so they just sit in my drawer and I'm out almost $200.00. I think I've learning my lesson and folks will just have to suffer with me saying "what was that you said?" Thought this was a responsible and reputable company. Guess not!
Having problems with my hearing aids Audien was quick to help me with solutions. The rep was so friendly & patient with me.
As I have aged, I’ve noticed it was getting harder to hear tv, other people, bird songs, etc. My wife purchased my first ever hearing aids—the Audien Atom Pro 2 for me in April 2025. It has opened up a whole new, wonderful world of sound for me. No,it’s not perfect, but it definitely is better…and cheaper than the $4500 pair my audiologist wanted to sell me. I recently had a question regarding cleaning of the device and contacted Audien support. They responded immediately in a professional, caring, and friendly manner. I am impressed with both the hearing aids and the support.
My mom ordered the in ear style hearing aids and the style does not work for her. She’s used to the behind the ear style. The return page in the FAQ on the website says to email them and they’ll send a return label however (no mention of having to make an appt), they’re forcing her to make a video appointment with a specialist so they can try to convince her to keep these. I don’t appreciate these tactics as they prey on senior citizens. It’s very much a bait and switch situation. Because of these tactics, we will not be purchasing any more of their products. You better believe I will be a part of that video appointment and they’re going to get an earful from me about this.
The customer service is absolutely great. Professional respectful and fast responding to problems. The atom pro 2 seems to do the job except with a lot of people in a room but I try to work around it. Tv and just a few people seems to do good. My problem is I am now waiting on my fourth pair because either one or both just quit working. They have been great at replacing them and taking care of the shipping with out any problem. I went completely through all the trouble shooting with a young lady this morning who was fantastic. If this can’t be remedied with exchange for something better I will have to ask for a refund and find something different. When they worked I was pleased.
Audien is using their inferior Atom One $99 hearing aid to lure elderly, low income and anyone needing hearing aids into their system. First a check at BBB shows 471 complaints. I went to their website and was ordering a pair. I went to check out and had to navigate through many pages of upgrade options. They already had my billing info and when I declined the last upgrade the site automatically processed the order without any option to cancel the order regardless of the 45 day money back guarantee. I immediately contacted Audien customer service nd requested the order be cancelled. I was refused. It appears that Audien requires you to participate in a recorded video conference before they will honor the money back guarantee. I refused to participate in the conference call and was refused the money back guarantee. After the fact I reviewed the BBB complaints they were about the inferior quality of sound, fit, early failures, inoperative on receipt and customer support refusing return. The customer support calls end up being hard sell upgrade calls. It is true that their are many good reviews for Audien products but they apply to their $400+ units. It is hard to put your trust in a company that deliberately sells an inferior product in an attempt to get you to purchase a more expensive product.
The hearing aids just don't work well. Volume set at 20%, all you get is feedback. Maybe that's acceptable to someone who has never worn hearing aids, but I've been using them for the past 10+ years. I wanted to try audien, because of the adds I've seen on TV. They claim to have a 45 day return policy. Not true. When you request to return the product, they tell you to get 1 on 1 tutoring. Like I said, I've been wearing hearing aids for a long time, and getting schreaching at 20% volume is not normal. I know how to fit them, and use them. It appears they drag their feet until the 45 day return window is closed. Not a company to deal with regardless of the low cost. Their web page states "45-day money back guarantee 100% satisfaction guaranteed or you can easily return it, hassle-free!" I did get a return authorization on 11/12/2025. I sent the hearing aids back, but did not get a refund. I got an email from audien today telling me "We’ve received your return—thank you! Our team will begin the inspection process, which typically takes 2–3 business days. This allows us to confirm that all items were returned in full and are in working condition." If I actually get a refund, I'll post again letting you know. I'll also post how many calls and emails I had to make in order to get my refund. Ok, here we go. I got an email from audien stating that "your order has been refunded" I paid $389, and the amount they claim was refunded is $379.80. You may wonder what happened to the $9.20. Just a reminder, NOTHING has been sent back to my credit card. NOT ONE CENT. However, their email states Total $389.00 USD Total paid today $9.20 Mastercard refund $379.80 I don't know who they paid "today", but it was not me. Just more shenanigans. As I stated earlier, I'll keep updating this post if I ever get a refund. I'm doubtful. It's friday 11/21. No refund, no explanation of "Paid today." This is a criminal enterprise. Selling things that don't work, promising a "hassle free return" then keeping your money and the hearing aids that you returned. I'll keep you posted.
The sale process was great but the product not so great. Once I tried them the left ear unit was ok but the right ear unit did not nothing but screech. I tried all the different fittings but none of them worked. I contacted customer service to request a return and refund, but was told to try all the different fittings which I did again and with the same bad result. Contacted them again for a refund and was told they would have specialist contact me. Never heard from anyone. Again, I requested a refund, but have never beard anything back
You can contact Audien Hearing through their website's contact form, email, or phone support during business hours. They provide customer service to help with product questions, technical support, and order assistance. Many customers also find helpful resources and troubleshooting guides on their website.
Most Audien hearing aids have some level of water resistance to protect against moisture, sweat, and light rain during daily activities. However, they are not fully waterproof and should not be submerged in water or worn while swimming or showering. Proper care and storage in the provided case help maintain their water-resistant properties.
Audien typically ships orders within 1-2 business days, with standard delivery taking 3-7 business days depending on your location. They often offer expedited shipping options for faster delivery. You'll receive tracking information once your order ships so you can monitor its progress.
Audien is a company that specializes in hearing aid technology and products. The company focuses on developing and marketing hearing assistance devices designed to help individuals with hearing difficulties. Audien offers direct-to-consumer hearing solutions that aim to provide accessible hearing support options.
