Audien is a company that specializes in hearing aid technology and products. The company focuses on developing and marketing hearing assistance devices designed to help individuals with hearing difficulties. Audien offers direct-to-consumer hearing solutions that aim to provide accessible hearing support options.
Audien Hearing receives mixed feedback from consumers, with a notable portion expressing dissatisfaction. Many reviewers highlight issues with product quality, specifically mentioning defective hearing aids and problems with fit, leading to frustration over the return policy.
Complaints about the hearing aids include persistent feedback noise and inadequate Bluetooth connectivity. However, some customers appreciate the outstanding customer service, noting that staff members are patient and helpful in resolving issues and guiding users through setup. Positive experiences are often tied to individual representatives who provide thorough assistance. Despite the commendable customer care, the overall sentiment leans negative due to the significant number of complaints regarding product reliability and return difficulties.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 60 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 2.8 | 4 |
| Aug 25 | 2.2 | 17 |
| Sep 25 | 3.2 | 13 |
| Oct 25 | 2.8 | 18 |
| Nov 25 | 3.3 | 7 |
| Dec 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My experience with their customer service was outstanding I couldn’t be happier”
“Most unhappy with my purchase, which seemed defective when I received it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · health.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 3.7 out of 5 (good) | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Audien Hearing is #4 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 1.8).
60 reviews of Audien Hearing. Filter by what matters to you.
LJ is a HUGE asset to Audien. She was so conscientious - called me back several times to finally solve a problem with my hearing aids. She knows the product and how to troubleshoot quite well. Plus, she was very thorough and patient as well. What an easy and satisfying experience to deal with a representative so competent.
HELLO AJ. I ENJOYED TALKING TO YOU TODAY, THANK YOU SO MUCH FOR YOUR HELP, IT WAS A PLEASURE TO HAVE YOU HELP ME. YOU HAVE THE PATIENTS OF A SAINT DEALING WITH AN OLD LADY LIKE ME. YOU TAKE CARE, ENJOY THE REST OF THE WEEK AND THE WEEKEND AHEAD. THANKS AGAIN FOR EVERYTHING. LORRAINE
I ordered the Audien Atom Pro 2 hearing aids for my husband and he was thrilled that the worked so well. However, the pair that we received didn't keep the charge as expected. We were even more thrilled that Audien was so helpful in quickly replacing them. I highly recommend their hearing aids. They are second to none and their customer service is outstanding.
I have had the Atom 2 model for 6 months. One of the devices would not charge. I sent them back and am waiting for the replacement. Service is great
Quick answers to the questions people ask most.
Audien Hearing specializes in affordable, over-the-counter hearing aids designed for mild to moderate hearing loss. Their products include rechargeable hearing aids with advanced digital technology and noise reduction features. All devices are FDA-registered and designed to provide clear, natural sound quality.
Audien hearing aids are priced significantly lower than traditional hearing aids, typically ranging from a few hundred to under $1,000 per pair. This makes them one of the most affordable options on the market compared to prescription hearing aids that can cost $3,000-$7,000. Pricing varies by model and features included.
No, Audien hearing aids are available over-the-counter without a prescription or professional hearing test. However, they recommend taking their online hearing assessment to help determine if their products are suitable for your level of hearing loss. These devices are intended for adults with mild to moderate hearing loss.
Audien typically offers a 45-day money-back guarantee, allowing customers to try their hearing aids risk-free. They also provide a warranty on their products covering manufacturing defects. If you're not satisfied with your purchase, you can return the devices within the trial period for a full refund.
Audien hearing aids are designed for mild to moderate hearing loss, which affects the majority of people with hearing difficulties. You can take their online hearing assessment on their website to get personalized recommendations. If you have severe or profound hearing loss, you should consult with an audiologist for prescription hearing aids.
Most Audien hearing aids feature rechargeable batteries that typically last 20-24 hours on a single charge with normal use. The charging case provides additional power for multiple charges when you're away from home. Charging time is usually 2-4 hours for a full charge, making them convenient for daily use.
Yes, Audien hearing aids come with volume controls and various program settings to customize your listening experience. Many models feature simple push-button controls or smartphone app connectivity for easy adjustments. You can typically adjust volume, switch between different listening programs, and fine-tune settings based on your environment.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 55% are 1–2★.
Having problems with my hearing aids Audien was quick to help me with solutions. The rep was so friendly & patient with me.
As I have aged, I’ve noticed it was getting harder to hear tv, other people, bird songs, etc. My wife purchased my first ever hearing aids—the Audien Atom Pro 2 for me in April 2025. It has opened up a whole new, wonderful world of sound for me. No,it’s not perfect, but it definitely is better…and cheaper than the $4500 pair my audiologist wanted to sell me. I recently had a question regarding cleaning of the device and contacted Audien support. They responded immediately in a professional, caring, and friendly manner. I am impressed with both the hearing aids and the support.
LJ was very personable, went over problem, tried to reset, but it didn’t help. Sent instructions to return for exchange.
I appreciate the patience and helpfulness of your staff. They have been most helpful and responsive in resolving my problem. Let me say this about your hearing aids. Regardless of my recent problem (which is being resolved), I really like your ION Series. They are comfortable, effective, fit well over my ears, and have virtually no feedback whatsoever. I like the fact that they have an off/on switch and easily adjustable volume & mode buttons. I do NOT like your ATOM Series at all. They are subject to frequent feedback and fall out of my ears. Keep up the good work on your IONs.
LJ was very pleasant and was able to assist me with my questions regarding my 20 minute session. We were disconnected, no fault of hers, she called me back and even apologized. I would give her 10 stars if I could. GREAT CUSTOMER SERVICE!👍
JJ with Audien Hearing was with me every step of the way in choosing the right Hearing Aids. She patiently answered all of my questions and made professional suggestions based on my needs. She carefully guided me to the right Hearing Aids when realizing I needed to upgrade. The company was very eager to make certain that I had the hearing aid that provided the best possible solution for my hearing. I am most definitely a satisfied customer to this important need in my life. Thank you Audien, I know I can call on you for help and any questions I might have now and in the future.
L J was very helpful and did everything she could to help my situation. She went above and beyond.
I chose Audien Hearing for my OTC hearing aids as they were always listed in the top 10 companies in their field when I researched all my options. I am very satisfied with Audien and would recommend them to anyone looking for a cost effective solution for hearing issues. Customer service at Audien is very good and you can actually speak to a human being and not a robot when you call. Customer support is equally great, offering both online and telephone assistance. The 45 day trial period is true as I tried the Atom series before returning them for an upgrade to the ION series devices. (The Atom2's were impressive, but just not a good solution for me personally.) The upgrade was both affordable and without any problems. If you are looking for good OTC hearing aids with professional support I suggest you consider Audien Hearing for your hearing health needs.
Very pleased with the delivery and packaging of the product. However, they did not work for my 82 year old mother as she needs a hands on approach with fit and sound. Customer service was very helpful in walking me through the return process and I would definitely recommend them for a more tech savvy user.
I had an issue with my right hearing aid. It still worked fine I however could not adjust the volume remotely. I called the manufacturer and after a few test she determined I need to return them and get a new pair. My experience with their customer service was outstanding I couldn’t be happier!
LJ was very patient and helpful while helping me set up my hearing aides. I had loud screeching when trying to set them up. LJ help me go step by step and answered my questions while doing so. LJ is a good, understanding person. A very good listener also.
The customer service goes above and beyond to assist
Ll was very helpful. She understood my problem and solved it
My right hearing aid is having issues and I called and left a message. I got call right back and the representative was very kind and patient. She determined that there is an internal issue with hearing aid and a new pair will be mailed out. She made the process very easy. Thank you for being a good listener and being patient, hard to find these days !!
LJ was extremely helpful. I had tried for 4 days, and she resolved the issue immediately while we were on the telephone. Great service!
LJ was very patient with my bad hearing so we were able to figure out that the Atom 2 was just not going to be the answer to my hearing problems and I'm upgrading to the ION with her help. Everyone I've talked with at Audien has been very helpful and patient with my inability to hear them. I'm hoping the ION will be the answer to my problems. Thank you LJ.
You can contact Audien Hearing through their website's contact form, email, or phone support during business hours. They provide customer service to help with product questions, technical support, and order assistance. Many customers also find helpful resources and troubleshooting guides on their website.
Most Audien hearing aids have some level of water resistance to protect against moisture, sweat, and light rain during daily activities. However, they are not fully waterproof and should not be submerged in water or worn while swimming or showering. Proper care and storage in the provided case help maintain their water-resistant properties.
Audien typically ships orders within 1-2 business days, with standard delivery taking 3-7 business days depending on your location. They often offer expedited shipping options for faster delivery. You'll receive tracking information once your order ships so you can monitor its progress.
Audien is a company that specializes in hearing aid technology and products. The company focuses on developing and marketing hearing assistance devices designed to help individuals with hearing difficulties. Audien offers direct-to-consumer hearing solutions that aim to provide accessible hearing support options.
