Audien is a company that specializes in hearing aid technology and products. The company focuses on developing and marketing hearing assistance devices designed to help individuals with hearing difficulties. Audien offers direct-to-consumer hearing solutions that aim to provide accessible hearing support options.
Audien Hearing receives mixed feedback from consumers, with a notable portion expressing dissatisfaction. Many reviewers highlight issues with product quality, specifically mentioning defective hearing aids and problems with fit, leading to frustration over the return policy.
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Complaints about the hearing aids include persistent feedback noise and inadequate Bluetooth connectivity. However, some customers appreciate the outstanding customer service, noting that staff members are patient and helpful in resolving issues and guiding users through setup. Positive experiences are often tied to individual representatives who provide thorough assistance. Despite the commendable customer care, the overall sentiment leans negative due to the significant number of complaints regarding product reliability and return difficulties.
Company appears to be run entirely by AI. They spam you & try to get you to re purchase items that you already paid for. They offer cash rewards for surveys & after collecting data they to not pay. Their systems fail to answer support emails & then they try multiple tactics to delay any refund. Was only able to obtain a refund by filing a complaint with PayPal. Avoid this company at all costs!!
The only reason the company provided a refund was because a complaint was filed with PayPal. They did everything in their power to delay a refund. Including tryin to schedule a video chat 3 days in the future. DO NOT TRUST THIS COMPANY!!!
I have had to replace the Audian Pro 2 three times within 18 months - they won't do it a 4th time - because they claim they are out of warrenty - sure they are, but I've not had a single pair work a whole year -- they fall out and break regardless of the fit - especially while eating- they are unreliable without falling out as well - all of a sudden you hear a Krackle and then dead.
My wife bought the Atom Pro for me for Christmas. It was a gift of hearing. She purchased them on November 13, 2024 as a Black Friday promotion. Unfortunately, she chose Audien Hearing Aids. Their inferior product went defective and Audien Hearing would NOT ACCEPT A RETURN FOR REFUND because I started using them on Christmas day and a few weeks in January the hearing aids stopped working. Audien said we were past the 45 day period.
They replaced them with another defective pair that lasted 4 weeks before they stopped working as well.
Audien waited over a month to respond to my case. We upgraded and paid Audien immediately. Now another month has passed and we have nothing but a long e-mail chain of nonsense. Audien is good at taking money; however, they fail with delivering a product that works and services. A month later, the upgrade arrived.
I immediately returned them to Audien, for I am done with them. Audien Refunded the amount for the upgrade; however, NOT THE AMOUNT FOR ORIGINAL PURCHASE. I now have NO hearing aids, working or not working and we are out $150.00 that Audien kept.
Here is a quote from Mr. Vince in my email chain; "... Thanks for getting back to me. I truly understand your frustration—and honestly, I would feel the same if I were in your position... ".
Audien Hearing Aids preys on senior citizens!
BUYER BEWARE!
What types of hearing aids does Audien Hearing offer?
Audien Hearing specializes in affordable, over-the-counter hearing aids designed for mild to moderate hearing loss. Their products include rechargeable hearing aids with advanced digital technology and noise reduction features. All devices are FDA-registered and designed to provide clear, natural sound quality.
How much do Audien hearing aids cost?
Audien hearing aids are priced significantly lower than traditional hearing aids, typically ranging from a few hundred to under $1,000 per pair. This makes them one of the most affordable options on the market compared to prescription hearing aids that can cost $3,000-$7,000. Pricing varies by model and features included.
Do I need a prescription or hearing test to purchase Audien hearing aids?
No, Audien hearing aids are available over-the-counter without a prescription or professional hearing test. However, they recommend taking their online hearing assessment to help determine if their products are suitable for your level of hearing loss. These devices are intended for adults with mild to moderate hearing loss.
What is Audien's return policy and warranty?
Audien typically offers a 45-day money-back guarantee, allowing customers to try their hearing aids risk-free. They also provide a warranty on their products covering manufacturing defects. If you're not satisfied with your purchase, you can return the devices within the trial period for a full refund.
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How do I know if Audien hearing aids will work for my hearing loss?
Audien hearing aids are designed for mild to moderate hearing loss, which affects the majority of people with hearing difficulties. You can take their online hearing assessment on their website to get personalized recommendations. If you have severe or profound hearing loss, you should consult with an audiologist for prescription hearing aids.
How long do Audien hearing aids last on a single charge?
Most Audien hearing aids feature rechargeable batteries that typically last 20-24 hours on a single charge with normal use. The charging case provides additional power for multiple charges when you're away from home. Charging time is usually 2-4 hours for a full charge, making them convenient for daily use.
Can I adjust the volume and settings on Audien hearing aids?
Yes, Audien hearing aids come with volume controls and various program settings to customize your listening experience. Many models feature simple push-button controls or smartphone app connectivity for easy adjustments. You can typically adjust volume, switch between different listening programs, and fine-tune settings based on your environment.
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had problem out of the box with Audien, on chat couldn't answer my questions and sent me to tech . then asked for credit card for a 5.00 refundable charge ..dont buy
Horrible hearing aids sent $400 with in added protection plan for the atom Pro 2 They are awful no matter how your twist or turn them in you ear the noise feedback is terrible tried so many domes They sound like tin It’s like putting tiny speakers in your ears I suggest don’t buy them or you’ll regret losing your money
Approximately 2 months ago, I ordered online some hearing aids as I have been searching and not happy, so I decided I'd go with just a basic hearing aid but well known company. They were Audien's and as I ordered I was offered an upgrade from the $89.00 to $189.00 as what they were upgrading me to seemed fair. However, these promised hearing aids have never arrived, and I can't even get hold of anyone responsible for making this offer. I've been so disappointed with the hearing aid industry and this now just leaves me with the ones I initially ordered which have excessive feed back so they just sit in my drawer and I'm out almost $200.00. I think I've learning my lesson and folks will just have to suffer with me saying "what was that you said?" Thought this was a responsible and reputable company. Guess not!
My mom ordered the in ear style hearing aids and the style does not work for her. She’s used to the behind the ear style. The return page in the FAQ on the website says to email them and they’ll send a return label however (no mention of having to make an appt), they’re forcing her to make a video appointment with a specialist so they can try to convince her to keep these. I don’t appreciate these tactics as they prey on senior citizens. It’s very much a bait and switch situation. Because of these tactics, we will not be purchasing any more of their products. You better believe I will be a part of that video appointment and they’re going to get an earful from me about this.
Audien is using their inferior Atom One $99 hearing aid to lure elderly, low income and anyone needing hearing aids into their system. First a check at BBB shows 471 complaints. I went to their website and was ordering a pair. I went to check out and had to navigate through many pages of upgrade options. They already had my billing info and when I declined the last upgrade the site automatically processed the order without any option to cancel the order regardless of the 45 day money back guarantee. I immediately contacted Audien customer service nd requested the order be cancelled. I was refused. It appears that Audien requires you to participate in a recorded video conference before they will honor the money back guarantee. I refused to participate in the conference call and was refused the money back guarantee. After the fact I reviewed the BBB complaints they were about the inferior quality of sound, fit, early failures, inoperative on receipt and customer support refusing return. The customer support calls end up being hard sell upgrade calls. It is true that their are many good reviews for Audien products but they apply to their $400+ units. It is hard to put your trust in a company that deliberately sells an inferior product in an attempt to get you to purchase a more expensive product.
Don't trust them. The 45 day return policy is fake
The hearing aids just don't work well. Volume set at 20%, all you get is feedback. Maybe that's acceptable to someone who has never worn hearing aids, but I've been using them for the past 10+ years. I wanted to try audien, because of the adds I've seen on TV. They claim to have a 45 day return policy. Not true. When you request to return the product, they tell you to get 1 on 1 tutoring. Like I said, I've been wearing hearing aids for a long time, and getting schreaching at 20% volume is not normal. I know how to fit them, and use them. It appears they drag their feet until the 45 day return window is closed. Not a company to deal with regardless of the low cost.
Their web page states "45-day money back guarantee 100% satisfaction guaranteed or you can easily return it, hassle-free!" I did get a return authorization on 11/12/2025. I sent the hearing aids back, but did not get a refund. I got an email from audien today telling me "We’ve received your return—thank you! Our team will begin the inspection process, which typically takes 2–3 business days. This allows us to confirm that all items were returned in full and are in working condition." If I actually get a refund, I'll post again letting you know. I'll also post how many calls and emails I had to make in order to get my refund.
Ok, here we go. I got an email from audien stating that "your order has been refunded" I paid $389, and the amount they claim was refunded is $379.80. You may wonder what happened to the $9.20. Just a reminder, NOTHING has been sent back to my credit card. NOT ONE CENT. However, their email states
Total $389.00 USD
Total paid today $9.20
Mastercard refund $379.80
I don't know who they paid "today", but it was not me. Just more shenanigans.
As I stated earlier, I'll keep updating this post if I ever get a refund. I'm doubtful.
It's friday 11/21. No refund, no explanation of "Paid today."
This is a criminal enterprise. Selling things that don't work, promising a "hassle free return" then keeping your money and the hearing aids that you returned.
I'll keep you posted.
The sale process was great but the product not so great. Once I tried them the left ear unit was ok but the right ear unit did not nothing but screech. I tried all the different fittings but none of them worked. I contacted customer service to request a return and refund, but was told to try all the different fittings which I did again and with the same bad result. Contacted them again for a refund and was told they would have specialist contact me. Never heard from anyone. Again, I requested a refund, but have never beard anything back
They stole my money and haven't sent my hearing aids back.
They refused to let me cancel.my order and return my hearing aids 3 times and now haven't even replaced the broken ones I sent back more than a month ago.
I ordered these devices and nowhere in the order process, the confirmation email, nor my status check did it say they weren’t “new”. When they arrived, there was a sticker on them that read “AUDIEN REBUILT”. To further frustrate me, only one of them would produce any tones whatsoever. The other one was truly dead. I charged the charger, as per the instructions. I charged the devices, as per the instructions - neither device worked. I initiated a return, only to be told that I needed to do a video call - which I did. They tried to convince me that they could send me an upgraded set at no additional cost, even after I told them that I did not wish to have a product from a business that dealt in “bait and switch” practices. They finally agreed to email me the return label, which after 3 days I still don’t have! I would not trust them with my business.
The Labor Day ad is deceptive. They discount $200 but say "save $50.00" more on open box unit. The invoice came through without extra discount. When questioned why the rep said untick the box...price increased $50. Bottom line is you are not getting the extra $50 because there is none
I have purchased the Audien Atom Pro 2 hearing aid first. I had to return it under the 45 day money back guarantee because of poor sound quality and exchanged it for Audien BTE hearing aids which worked just fine for a little over a year.
Unfortunately, one of the units stopped working about three months after the warrantee (1 year) has expired. Another unit followed one month later. In both of them, the ear tubes have come apart due to design and manufacturing flaws. I tried to assemble them back and glue together, but that did not work, probably because tiny wires connecting the speakers with amplifiers broke when parts of the hearing tubes disconnected.
By the way, the hearing aids have been used sparingly, about two – three times a week, so their life span corresponds to about half year of normal everyday use, which is not a reasonable lifespan.
They offer you a fake $100 off coupon a product in return for collecting your phone number just to redirect you to a product page with the price increased by $100, crossed off and "reduced" by $100, making it the same as the original price- meanwhile your phone is getting spammed 5+ times a day if you were unfortunate enough to give it to them.
Despite advertising "risk free trials", it's almost impossible to return anything to them. They require multiple video conferences with overseas workers wherein they try to explain that there is nothing wrong with the product... IF you can contact them in the first place, because they're incredibly difficult to catch. Avoid at all costs.
I have had my hearing aids for over four weeks and never had a training session, nor had them working properly. TOP HEAVY COMPANY WITH MARKETING 1 PERSON THAT DOES ALL THE TRAINING. DO NOT DEAL WITH THEM. They have upsold me and I am 800 dollars out of pocket. They are my third company and the first two provided varying levels of service; this one I would rate at less than one. Their persuasive sales people still call and I ask for an appointment and then I get a call when I am driving. Abominable over seas service. Pay more and get something that works for you.
Their response is as useless as they are. You stay on line forever and generally get someone who must to be paid commission or a phillipino that barely speaks English, who tells you need to set up an apt with one person, who I have been unsuccessful with contacting. Circular, aggravating and unproductive. And even their model pretty doctor video, does not explain the functioning of the best model I purchased. I could set up a better customer servicing company!
RIPOFF ALERT. Audienhearing.com claim in their online advertising AND on their website a "45-day risk-free" trial for anyone who orders hearing devices directly from them. There was no mention of their highly restrictive return policy for anyone who wants to return the devices within that 45 day window. You FIRST have to contact Customer Service and obtain PERMISSION for the return. And that results in a circular runaround designed to frustrate the customer rather than help her with the return. After being driven crazy in the process, I gave up. My mental health is worth more than the $340.00 I had to eat. That was back in May, and it STILL burns me up. Particularly when I'm using Chrome and am subjected to Audien's heavy advertising presence and their deceptive advertising. Forbes Magazine published a review that praised Audien. The reviews published online by purported individuals range from recommending Audien to bitter complaints similar to mine. I am highly dubious that the reviews praising Audien are genuine. I won’t even get into the shoddy devices Audien sells.
While the product is probably good for many people, the merchant failed to honor their advertised return policy and obstructed my good-faith efforts to resolve this matter.
I requested cancellation/return before the product was shipped, after learning that this type of hearing aid probably would not sufficiently help me with my problem.
The merchant repeatedly put me off, requiring a phone call with a “hearing specialist” before authorizing a return.
The required return steps were buried in an email misleadingly titled “Inbound Call: [my name],” indistinguishable from at least 60 irrelevant marketing messages. No reasonable consumer could locate this as the official return instructions.
Despite these obstacles, I returned the product unused and unopened, with a label finally provided by the merchant, which I was told the value of which would be deducted from my refund, and have proof of delivery.
The merchant has refused to issue a refund and continues to retain both the product and my funds. I continue to reject the product and request a refund.
This is not a simple case of “missing a return window by five days.” The merchant’s own delays, misleading communication practices, and refusal to provide clear and fair resolution directly caused the timing issue.
I ordered the Audien Atom 2 hearing aids for my mother. They did not fit, way too big, even with smallest ear piece. So the. I ordered the PRO 2 as “specialist” said they were much smaller. Still too big, she spent more time picking them off the floor. However this time when I tried to return, I was ignored for 3 weeks dispute reviewing emails that someone would be in touch. Then I finally got someone to tell me that I had to attend a video conference it’s a specialist to discuss options. There are no options they are too big! But took time from work to attend meeting and jump through the necessary hoops. Only to be stood up, no one from Audien showed up for meeting. Now they are telling me that a return is not possible as it is beyond 45 day return period. I started asking for return before 30 days!! DONT BUY. SCAMMERS!
You can contact Audien Hearing through their website's contact form, email, or phone support during business hours. They provide customer service to help with product questions, technical support, and order assistance. Many customers also find helpful resources and troubleshooting guides on their website.
Are Audien hearing aids waterproof or water-resistant?
Most Audien hearing aids have some level of water resistance to protect against moisture, sweat, and light rain during daily activities. However, they are not fully waterproof and should not be submerged in water or worn while swimming or showering. Proper care and storage in the provided case help maintain their water-resistant properties.
How quickly will I receive my Audien hearing aids after ordering?
Audien typically ships orders within 1-2 business days, with standard delivery taking 3-7 business days depending on your location. They often offer expedited shipping options for faster delivery. You'll receive tracking information once your order ships so you can monitor its progress.
About Audien Hearing
Claimed
Audien is a company that specializes in hearing aid technology and products. The company focuses on developing and marketing hearing assistance devices designed to help individuals with hearing difficulties. Audien offers direct-to-consumer hearing solutions that aim to provide accessible hearing support options.
