Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Low volume · weighted down	1.8	6	100%		● Not enough data

1.8 / 5 overall

6 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 2.3
12-month avg: 2.0
All-time: 1.8
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
AxosThis company	1.8 out of 5 (poor)	67 out of 100	—	6
Etsy	1.3 out of 5 (poor)	100 out of 100	—	1,000
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	+4%	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	+12%	368

Bottom line: Axos is #4 of 5 on overall rating in this group.

Pamela

1 review

Aug 4, 2025

Featured

I was misled by false reviews and…

I was misled by false reviews and nearly lost everything. I owe everything to those in the bio who stepped in when I needed it most.

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Quintin J Clough

1 review

Jul 23, 2025

Featured

No you can't really have 4.66%

What went wrong? Deceptive advertising! interest of 4.66 was promised and when I looked into my accounts after a lot of money was transferred to these accounts I came to learn - only by searching - that I was ONLY receiving 1.44 percent. when I called I was given a polite and verbose explanation of the additional conditions I had to meet....so I withdrew all my monies and back to a 3.60 % without any conditions whatsoever.

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Consumer

1 review

Jul 22, 2025

Featured

Safe and Quick

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ioan m

1 review

Feb 12, 2025

Featured

stay away as much is possible

stay away as much is possible, many hidden fees, after I pay 35 months everything on time online, last payment you have to make it over the phone to be charged 1% extra just to finish the payment, this is ridiculous, after getting thousands of dollars in interest they can’t take the last payment online? as I said “Stay away”

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Vancho

1 review

Aug 7, 2024

Unauthorized changes and withholding of information about mortgage loan

I took out a mortgage from Axos Bank in July 2024. Initially, the loan officer was responsive, but after the appraisal came in lower than the offered price, they changed the down payment amount without approval. After that, things got even worse: the loan officer became almost non-responsive and did not recognize the site condo as a separate entity, not as a condominium. Having it listed as a condominium meant that I had to pay points to lower the interest rate. To top everything off, during the closing, they showed the paid points were used to decrease the interest rate by 0.125, although I was quoted a reduction of the interest rate by 0.375 two weeks before the closing. I would have accepted the slightly higher interest rate if they had offered it to me. I asked for the closing documents to be amended if the 0.125 decrease is not correct, but they did not do it, so I guess keeping me in the dark worked to get more money. I gave them two stars because they did not charge me origination fees, and I closed on time. I would not recommend Axos to anyone buying a home in Michigan.

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Cindy O'Ferrell

1 review

May 12, 2024

These people conspire with thieves

These people conspire with thieves, they lie and you should keep your money else where. I provided them with indisputable proof documentation of a fraudulent business that has been sued for "Breach of Contract Fraud" yet Axos, first constantly violates Regulation E and in fact did not return the stolen funds. And refused to provide the alleged documentation the fraudulent business provided to them. They FAILED!

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Month	Average	Reviews
Feb 25	1.0	1
Mar 25	—	0
Apr 25	—	0
May 25	—	0
Jun 25	—	0
Jul 25	3.0	2
Aug 25	1.0	1

Axos reviews & trust report

Axos has a poor customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top complaintsof 5 negative reviews

How it compares

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