Beats Electronics is a consumer electronics company that designs and manufactures audio products, primarily headphones, earphones, and speakers. The company was founded in 2006 and is known for its focus on bass-heavy sound profiles and stylish designs targeted at music enthusiasts and younger consumers. Beats was acquired by Apple Inc. in 2014 and continues to operate as a subsidiary brand within Apple's product ecosystem.
Beats Electronics receives overwhelmingly negative feedback from consumers, with many expressing disappointment in the durability and reliability of their products. While some reviewers praise the sound quality of Beats headphones, noting that they can rival competitors like Bose, the majority report significant issues.
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Common complaints include rapid battery deterioration, connectivity problems, and poor build quality, with many stating that their headphones failed within months of purchase. Reviewers frequently mention that the ear cushions disintegrate and that devices often do not charge or connect properly. Despite a few positive experiences, the overall sentiment leans heavily towards dissatisfaction, leading many to vow never to purchase Beats products again.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
44
100%
+0.1
● Low
1.7 / 5 overall
=
44 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.3▲ 0.1
12-month avg
2.1
All-time
1.7
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
2.0
1
Sep 24
—
0
Oct 24
1.0
1
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
1.0
1
Mar 25
2.5
4
Apr 25
—
0
May 25
1.0
2
Jun 25
—
0
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 44 most recent reviews.
Top praiseof 5 positive reviews
Quality40%
2 mentions
“Work away a lot so ordered the Beats Pill to replace my Bose and it was cheaper and the sound quality is just as good...”
On “Quality” · Jul 13, 2025
Top complaintsof 37 negative reviews
Quality32%
12 mentions
Charges32%
12 mentions
Pricing27%
10 mentions
Payment issues14%
5 mentions
“But I recommend to stay away because the quality of these headphones are horrendous and built cheap”
On “Quality” · May 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
I used to love their headphones, I have had a few of them and it was really good. Obviously the name is also important since Dr.Dre was the face of the brand.
I bought my Beats headphones with my birthday money. The sound in the right ear stopped after 18 months and I was told this was a common error. Too expensive to have them repaired and Apple told me not to bother.
Poor quality device that looks great but are actually rubbish. Very disappointed as I only wore them three days per week for around 10 minutes so their durability is useless.
I have a pair of Beats PowerBeats Pro ear buds which do provide good sound isolation and acceptable audio quality. Recently I contacted Beats support because I needed replacement ear tips because the original ones were wearing out. After a chat session which took way longer than it should I was quoted $9.95 for one silicon replacement ear tip. Not a pair and not a set of three different size pairs. Nope, just one and I could buy a set of 4 different size pair on Amazon for $7.95. I then realized that not only does Beats not want to sell you replacement anything. They basically discourage it with high prices. Much like anything today, Beats would rather sell me a new pair of Beats ear buds. I am no save the planet sort of guy, but I certainly believe it does not help the planet to encourage people to toss products simply based of the ideal that even the most basic repairs should be discouraged and to incentivize consumers to just buy a new product. This also goes back to Apple's own products as well which now owns Beats. Many Apple products are hardly made to be repaired easily or cheaply. When you claim to sell premium products like from Beats or Apple. You should expect buyers of these products would like to use them for a respectable amount of time. With that provide, good after sale support of wearable items to continue to use a product longer. Sadly, products of all types have become throwaway items that tend to discourage making any attempt to fix them.
What types of headphones and audio products does Beats Electronics offer?
Beats offers a wide range of audio products including wireless earbuds (Beats Fit Pro, Studio Buds), over-ear headphones (Studio3, Solo3), and on-ear headphones. All products feature Active Noise Cancelling technology and are designed for premium sound quality and comfort.
How long is the warranty on Beats products?
Beats products come with a standard one-year limited warranty that covers manufacturing defects. The warranty begins from the date of purchase and can be extended with AppleCare+ for eligible products.
Are Beats headphones compatible with Android devices?
Yes, Beats headphones work with Android devices via Bluetooth connectivity. While some features like one-touch pairing work best with Apple devices, core functionality including audio playback and controls work seamlessly with Android phones.
How do I contact Beats customer support?
You can contact Beats support through the official Beats website, by phone, or through Apple Support since Apple owns Beats. Online chat support and phone support are available during business hours, typically 8 AM to 8 PM local time.
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What is the return policy for Beats products?
Beats products purchased directly from Beats or Apple can be returned within 14 days of purchase for a full refund. Products must be in original condition with all accessories and packaging included.
How long does the battery last on Beats wireless headphones?
Battery life varies by model, typically ranging from 6-8 hours for earbuds to 22-40 hours for over-ear headphones. Most Beats products also feature Fast Fuel charging, providing several hours of playback with just a 5-10 minute charge.
Can I use Beats headphones while exercising or in the rain?
Many Beats models like Beats Fit Pro and Powerbeats Pro are sweat and water-resistant with IPX4 rating, making them suitable for workouts. However, they are not fully waterproof and should not be submerged in water.
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Köpte beats by dre buds hörlurar
Hackande ljud efter 10-20 min
Ljudet bryts.
Visa sig vara fabriks fel. O det otroligt dåliga är att jag har köpt två par först på netonet då det strula skicka jag tillbaka/reklamera dom och köpte ett par nya på media Markt och exakt samma sak är det med dom. Sjukt tråkigt när en helt ny produkt inte funkar två gånger lär verkligen inte köpa dom en tredje gång även fast dom väldigt sköna dom ska ju funka också!
Studio buds: hard to put in, always about to fall out whichever way you pit them in. Sometimes they somehow get magnetised and won't fit back in the charger. Also, terrible high pitched whistling nosie whenever on ANC or ambient, which makes them pretty useless- there are chat posts on this issue, many have it and nobody can solve it, and Apple is of course silent
Review of Beats Studio 3 - after 18months the headphone material all peels off and becomes brittle and like many other users the quality and reliability of these headphones are poor.
So many crap products made in China that don't last
Had two sets of Beats and will never purchase again
Due volte acquistati Auricolari Beats X e Beats Flex: la prima volta dopo 13 mesi un malfunzionamento li ha resi inutilizzabili e, non essendo più coperti dalla garanzia da parte del produttore (limitata a 12 mesi per acquisti online), la richiesta per la riparazione era quasi equivalente alla spesa per l’acquisto di un Beats Flex. Scelgo dunque di acquistare ex-novo il modello Beats Flex presso un retailer per assicurarmi la garanzia di 24 mesi. Anche in questo caso dopo 13 mesi il dispositivo cessa di funzionare. Fortunatamente la copertura della garanzia mi ha permesso di ricevere la sostituzione ma ho il fervido timore che tra 13 mesi dovrò ricomprarmi un nuovo paio di auricolari bluetooth… sicuramente questa volta non a marchio Beats.
My son has had 7 pairs of Beats over 9 years. The in ear wireless and wired buds still work after 2 years plus as do the wireless solos. But the noise cancelling studio 3s, which are by far the most expensive, break quite easily where the headphones fold in between usage. He has broken 2 pairs so far ( he is a pro musician and uses them in a studio). His Bose headphones have worked continuously for 5 years plus and were cheaper than the Beats and the sound quality is fantastic. I’m just leaving this review so that people who are trying to save up hundreds of pounds for Beats Studio 3s think carefully.
I got the Beats Studio Buds
They look cool and the sound quality is really good. I can easily tune out outside noise with the ANC, which works flawlessly, and the bass is really good. Just dont turn up the sound all the way💀
Beats by Dre - Studio Buds
Fail after 1 year warranty expires!
ANC turned on and creates a hissing sound and popping noise randomly.
Not a good product for pro audio listeners.
This review is for the studio 3's:
Half of the time these headphones will connect but there won't be any sound. You have to troubleshoot why they there isn't any sound and most of the time you have to re-pair the headphones to your phone after forgetting the device in your phone's Bluetooth settings.
They're super flimsy too. I had a pair and dropped them twice. After a few months the noise canceling feature stopped working and on another pair one of the hinges broke. I have had three pairs so far and none of them lasting over a year. Next pair will be Bose!
beats solo pro are the worst unreliable products and apple care are equally ridiculous having enjoyed them for a period of approx 20 time usage they stopped charging and now don't connect apple sent me to a store on brompton road who offered me another pair for 130 plus tax circa 165 then contacted head office who were just as incompetent in the bin and never touch BEATS
Ich habe ein paar Kopfhörer bestellt die ich leider nie erhalten habe. Die wurden direkt zum Paketshop geliefert, nach Ablauf der Frist wurden sie zurückgesendet.
Man hat mir ein Ersatzgerät angeboten, dies lehnte ich ab mit der Bitte mir mein Geld zu geben. Ich stehe jetzt ohne Geld und ohne Gerät da.
Ich hab die Tracking Nummer die beweist dass die Ware bei Beats angekommen ist. Trotzdem sind die nicht bereit danach zu schauen und es mir zurück zu senden.
Die Firma bemängelt das ich die Retoure Richtlinie nicht richtig eingehalten hätte. Die besagen das man vorher erfragen soll wo man es hinschicken soll.Ich habe jetzt keine Möglichkeit über die Firma an mein Gerät zu kommen was bei denen eingetroffen ist.
Es ist sicherlich nicht das erste mal das Ware an die Versand Adresse zurückgegangen ist.
Dass man das bei der Firma als Freifahrtschein dafür nimmt das Gerät und das Geld ein zu kassieren, finde ich ziemlich bitter und das hat eine ziemlich schlechte Erfahrung hinterlassen.
I liked the Powerbeats Pro 2 I purchased but it wasn’t long before the left ear piece stopped charging, connection issues with phone etc. On top of this the support was poor to non existent. Won’t be buying Beats products in the future.
Beats Studio Buds true wireless in-ear høretelefoner falder ud hele tiden, og er ikke ergonomiske.
Jeg købte et sæt Beats Studio Buds true wireless in-ear høretelefoner, og jeg må sige at jeg fortryder købet.
Lyden er ok, men JBL's ear buds er lige så gode i lyd, og sidder meget mere sikkert fast.
De falder ud uanset hvilken størrelse buds jeg har i. Jeg kan sidde bom stille og de falder ud alligevel.
Jeg kan slet ikke løbe med dem - som det ellers var meningen, at de skulle bruges til...
Ikke pengene værd desværre...
I‘ve bought them last winter and it hasn‘t even been 1 year and the panel broke. I jused them as always so i went to interdiscount ( where i bought them) and wanted a refund. They said that they need to send it to Beats itself due to some terms….
All i received from beats was, that its my fault and they are not going to give me a new pair.
It gets even better… i literally needed to pay 40 Swiss Francs for the process.
Well atleast can i use this bill afterwards as a discount for interdiscount….
A few years ago bought some wireless fairly pricey earphones. All fancy packaging and accessories with poor quality.
The earphones while they worked were ok. Month or so later for no reason no sound from one side. Left a little while then called to attempt to resolve.
After a long pointless conversation it was decided that a free collection would be made to send to fix, which I might or might not have e to pay for. The collection never happened after waiting in all day.
Gave up and forgot about until recently came across. After charging has e found they do not work at all now.
At a loss of what to do apart from maybe sell on as broken, not working for parts.
Would not recommend.
Authentic Beats products are available through the official Beats website, Apple stores, authorized retailers like Best Buy and Target, and major online platforms. Always purchase from authorized dealers to ensure authenticity and warranty coverage.
Do Beats headphones work with Siri and voice assistants?
Yes, Beats headphones support voice assistants including Siri, Google Assistant, and Amazon Alexa. The specific voice assistant available depends on your connected device and model of Beats headphones.
How do I reset my Beats headphones if they're not working properly?
To reset most Beats headphones, hold down the power button and volume down button simultaneously for 10 seconds until the LED indicator flashes. For specific models, check the user manual as reset procedures may vary slightly.
About Beats Electronics
Beats Electronics is a consumer electronics company that designs and manufactures audio products, primarily headphones, earphones, and speakers. The company was founded in 2006 and is known for its focus on bass-heavy sound profiles and stylish designs targeted at music enthusiasts and younger consumers. Beats was acquired by Apple Inc. in 2014 and continues to operate as a subsidiary brand within Apple's product ecosystem.
