Big 5 Sporting Goods is a retail company specializing in a wide range of sporting gear, fitness equipment, active apparel, and sport-specific footwear. The company offers products for various sports, including running, basketball, soccer, and more, catering to athletes and outdoor enthusiasts of all ages. Customers can shop both online at big5sportinggoods.com and at physical store locations across the United States. The company's product lineup includes men's, women's, and youth footwear, as well as apparel designed for performance and comfort. Big 5 Sporting Goods focuses on providing quality brands at competitive prices, ensuring that customers are well-equipped for their athletic and recreational activities. With a commitment to accessibility and value, the company serves individuals seeking to enhance their active lifestyles through quality sports equipment and apparel.
Big 5 Sporting Goods receives mixed feedback from customers, with a notable divide in experiences. Many reviewers appreciate the store's layout and the helpfulness of certain staff members, highlighting positive interactions where employees go out of their way to assist, such as finding specific items or handling returns efficiently.
However, a significant number of customers express frustration with poor customer service, citing rude staff attitudes and long wait times without assistance. Issues with online orders, including slow processing and high return shipping fees, further contribute to dissatisfaction. Additionally, some customers report empty shelves and a lack of available sizes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 34 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 34 most recent reviews.
“I visited the store in West Valley City today to get a support for my ankle, the young girl that waited on me didn't...”
“Absolutely terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | 3.4 out of 5 (fair) | — | 34 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 1.8 out of 5 (poor) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 25 |
Bottom line: Big 5 Sporting Goods is #4 of 5 on overall rating in this group. On value, ONE Sports Warehouse scores higher (5.0 vs 2.4).
34 reviews of Big 5 Sporting Goods. Filter by what matters to you.
Hobbs N M store. Bought grand kids a Malibue pop up for shade. Manager extremely helpful. Carried it to my car thus is a nice change for this store. I was there 8/16/23 at 1:30 pm Young lady that checked me out very polite also.
Great place to get something that you need quick that is sports related. I wish they carried the higher end stuff. I needed a evo Wilson ball and I had to order. Luckily I went to Walmart of all places and they had it.
Quality service, had everything I was looking for when it came to basketball supplies! They have tons of shoes in store as well.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 56% are 1–2★.
Bought a lot of fishing tackle and some camping supplies here. My only complaint is the lack of options - you're still better off visiting a Bass Pro or Turner's here in Southern California for a greater selection, but their prices are excellent.
Big 5 Sporting Goods is a retail company specializing in a wide range of sporting gear, fitness equipment, active apparel, and sport-specific footwear. The company offers products for various sports, including running, basketball, soccer, and more, catering to athletes and outdoor enthusiasts of all ages. Customers can shop both online at big5sportinggoods.com and at physical store locations across the United States. The company's product lineup includes men's, women's, and youth footwear, as well as apparel designed for performance and comfort. Big 5 Sporting Goods focuses on providing quality brands at competitive prices, ensuring that customers are well-equipped for their athletic and recreational activities. With a commitment to accessibility and value, the company serves individuals seeking to enhance their active lifestyles through quality sports equipment and apparel.
This profile hasn't been claimed by the business owner.
