Bkeratin Professional is a leading online retailer specializing in high-quality hair care and cosmetic products. The company offers a diverse range of items, including hair straighteners, make-up, and treatment kits sourced from renowned Brazilian brands. Committed to providing customers with effective beauty solutions, Bkeratin strives to deliver products that promote self-expression and confidence. Targeting consumers seeking premium hair and skin care products, Bkeratin Professional emphasizes value with competitive pricing and fast delivery options. Its product lineup includes popular categories such as vegan cosmetics, deep cleaning shampoos, and hydration kits, catering to a wide audience interested in maintaining their beauty and grooming routines. With a user-friendly website, Bkeratin aims to enhance the shopping experience for its customers.
Bkeratin Professional enjoys a strong reputation among its customers, with many praising the quality of its products and the speed of delivery. Reviewers frequently highlight the effectiveness of the shampoos and conditioners, often describing them as the best they've ever used.
The service is also commended, with several customers noting excellent communication and responsible handling of issues like lost shipments. However, there are some complaints regarding product quality, with a few consumers expressing dissatisfaction over receiving diluted products or incorrect orders. Additionally, some customers wish for more flexible purchasing options, such as buying keratin treatments separately from accompanying shampoos. Overall, Bkeratin Professional is well-regarded for its fast service and high-quality offerings, despite a few notable concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 334 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 3.0 | 2 |
| May 25 | 4.0 | 5 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | 4.7 | 3 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 334 most recent reviews.
“Fast delivery”
“Yo recibí un pedido incorrecto y pedí por devolución y que me contactaran, costumer service jamás me contactaron y el...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | +5% | 334 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Bkeratin Professional is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.3).
334 reviews of Bkeratin Professional. Filter by what matters to you.
This website sells a product call plastics dos fios. It is a scam. I purchased the product and when I removed the label it says VOID OPEN. I emailed them about the issue and they blocked me. I have pictures emails to prove it.
My order came missing products. I’m so disappointed. I wouldn’t buy at this store again.
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No es el producto q pedí
I wrote this company 3 times about not receiving my order and no one has responded.
It's been 20 days and my order still hasn't arrived. I tried to connect them and they said they are working to resolve the situation, but It's been more than 20 days and they still haven't resolved it.
Yo recibí un pedido incorrecto y pedí por devolución y que me contactaran, costumer service jamás me contactaron y el teléfono que tienen en la plataforma, nunca responden.
Ordered January 15th it is now February 6th and still no delivery.
Ordene botox y me enviaron nanoplastia estoy muy desilucionada solo gaste mi dinero, necesito botox n nanoplastia n quiero el mismo producto quiero botox me siento horrible y mi pelo se quebro con ese producto k mas bien parece alisado yo tengo higthligh en mi pelo n necesito alisarlo
I did not receive my package
eu ainda não recebi meu produto
Primeramente me cobraron shipping cuando se supone que era free shipping por ser mas de $179. Luego de muchos mensajes por email ya que nunca contestaron el telefono, supuestamente me lo acreditaron pq todavia no lo veo reflejado en mi cuenta. Estuve monitoreando el envio ya que debia llegar como en 5 dias y no aparecia enviado, llame a UPS y me dijeron que ustedes aun no les enviaban el paquete. Escribi de nuevo y me dijeron que fue por problemas con el suplidor y me mintieron al decirme que lo enviarian viernes y no fue asi. Volvi a escribir y entonces fue que esa noche el paquete fue enviado. Fue la primera vez que compro con ustedes y en realidad estoy muy decepsionada
Jamás llegó el Producto que compre aun haciéndoles saber q era de carácter urgente
I didn’t received my package. It was sent back to Brazil to the sender. The address information was not accurate. I am very disappointed
What went wrong: I received the incorrect order I ordered two detanglers and two bottles of moisturizers: I received the two bottles of detanglers,one bottle of moisturizer, and one bottle of hair conditioner ( I did not order conditioner). The delivery took a very long time I did receive messages letting me know there was a probable at the port. I won’t be in ordering again takes to long to receive your order. I would love to receive my corrected offer. Unhappy expectations. Please send a link so that I can include pictures of the products I received. There definitely was a mistake with my order.
It came unopened and burst all over the box. I have not received an email back on my purchase.
I still have not received my package. Customer service does not reply back to emails. Seems to be a fraud
Reseca demaciado las punta,arrastra el color,y cuando lo repites a los tres meses se reseca mucho mas Aunque le adiciones mascarilla siguen resecas igual Soy cosmetologo y segui todos los pasos y el tiempo sugerido por el fabricante
Bkeratin Professional is a leading online retailer specializing in high-quality hair care and cosmetic products. The company offers a diverse range of items, including hair straighteners, make-up, and treatment kits sourced from renowned Brazilian brands. Committed to providing customers with effective beauty solutions, Bkeratin strives to deliver products that promote self-expression and confidence. Targeting consumers seeking premium hair and skin care products, Bkeratin Professional emphasizes value with competitive pricing and fast delivery options. Its product lineup includes popular categories such as vegan cosmetics, deep cleaning shampoos, and hydration kits, catering to a wide audience interested in maintaining their beauty and grooming routines. With a user-friendly website, Bkeratin aims to enhance the shopping experience for its customers.
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