BLS International Services Ltd. is a global leader in visa and passport outsourcing, providing a range of services designed to facilitate visa processing, consultancy, and consular services. The company caters to individuals, governments, and diplomatic missions, ensuring efficient and reliable processing of visa applications and related services. With a focus on technology-enabled solutions, BLS International streamlines the visa application process for various countries, enhancing user experience and operational efficiency. The company serves a diverse clientele, including embassies, consulates, and applicants from multiple regions worldwide. Their offerings encompass eVisa assistance, passport services, attestation services, and comprehensive support for government agencies in managing visa outsourcing operations. By leveraging their global expertise, BLS International aims to simplify the complexities of international travel documentation for users across different sectors.
BLS International Services Ltd. receives overwhelmingly positive feedback from customers, highlighting the exceptional service and professionalism of its staff, particularly individuals like Alhanouf Alesia and Sumandeep Kaur. Reviewers frequently mention the quick and smooth processing of applications, with many expressing gratitude for the helpfulness and knowledge of the employees.
The experience at various branches, including Jeddah and Surrey, is often described as pleasant and efficient, contributing to a high level of customer satisfaction. However, some complaints arise regarding the time taken for certain processes and occasional issues with staff interactions. Despite these minor criticisms, the overall sentiment remains highly favorable, with many customers appreciating the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,121 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.8 | 151 |
| Mar 25 | 4.6 | 161 |
| Apr 25 | 4.6 | 196 |
| May 25 | 4.8 | 232 |
| Jun 25 | 4.7 | 132 |
| Jul 25 | 4.6 | 179 |
| Aug 25 | 4.2 | 69 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks alhanouf for you kind support and amazing service really appreciated”
“Awful service, avoid avoid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Immigration Services.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | −1% | 1,121 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 5.0 out of 5 (good) | — | 59 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.1 out of 5 (good) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 |
Bottom line: BLS International Services Ltd. is #3 of 5 on overall rating in this group. On value, Dunia Tourism scores higher (5.0 vs 1.7).
500 reviews of BLS International Services Ltd.. Filter by what matters to you.
Staff must be customer or user friendly. Yes center remain busy but it doesn't means that people become sarcastic. You are face of Spanish embassy and customer facing organization. You can't be rude or arrogant. But I experiance it not only today but on the day I came to submit my visa application. So I finally decided to write here. Need to work on soft skills of the workers.
Everything was done professionally and big thanks the whole team and specially aarti madam very polite kind and helpful person god bless Dada shyam
I took the appointment in Jeddah, they are so kind and so fast.
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Kiara is the BEST!!! She was incredibly helpful and worked with me patiently to gather my documents. I am so grateful for her work and amazing energy. I will absolutely be working with her in the future for my visa applications.
quite crowded and the waiting area was hot, but the staff were excellent—especially the receptionists, who were friendly, professional, and very helpful.
Very disappointing experience. They have little regard for anyone’s time—the system is frequently down, and there’s a clear lack of organization. They need someone dedicated to managing appointments and more competent staff overall. Very disappointing experience. They have little regard for anyone’s time—the system is frequently down, and there’s a clear lack of organization. They need someone dedicated to managing appointments and more competent staff overall.
Very well organized, thank you
Very good, But period of time the passport remains at the center is very long.
I called the other day about some visa details and after talking to a robot for ages I got through. They didn't know anything (didn't even seem to try and help), and said I should call the consulate. The consulate then said I should contact BLS. When I called BLS again (multiple times), they didn't pick up. The website lacks detail and clarity, which is why I had to call in the first place. any emails I received were just links to the webpages that I was confused by, and why I had to email in the first place.
Thanks for everything Jeddah team
Great experience
BLS Jalan Besar is very worst service. The receipt shows $95.80 but they are asking $98 to pay Aramex Local Courier charges less than $5 for deliver, but BLS charges $15 with delivery by Aramex They wanted to fill up the application form by themselves and charge $15 extra for application fee, even if we fill up the application correctly. additional documents they ask other than what mentioned in the website. people are not given clear information and giving false information, so they can charge extra. worst experience i have faced there.
Mr.Shami helped ke for passport renewel, he was so friendly, and he did fast and good customer service. Thank you bls.
Miss Jazzlyn was extremely helpful throughout the process for my student visa. Thank you!
It was wonderful experience, The staff here is so friendly and cooperative, I would like to thanks madhavi for helping me out.
I am here in bls surrey centre was great experience here in new office everything is well organized and explained all enquire issues Thank you for help
So patient and helpful!! The young woman (I tried so hard to remember her name - it started with a K) was so organized and professional! We were missing a couple of documents, and she assisted us in getting them by email. It took a bit longer than we expected - but that was our fault, and she stuck with us. I wish we could give her more stars, and a raise.
BLS International Services Ltd. is a global leader in visa and passport outsourcing, providing a range of services designed to facilitate visa processing, consultancy, and consular services. The company caters to individuals, governments, and diplomatic missions, ensuring efficient and reliable processing of visa applications and related services. With a focus on technology-enabled solutions, BLS International streamlines the visa application process for various countries, enhancing user experience and operational efficiency. The company serves a diverse clientele, including embassies, consulates, and applicants from multiple regions worldwide. Their offerings encompass eVisa assistance, passport services, attestation services, and comprehensive support for government agencies in managing visa outsourcing operations. By leveraging their global expertise, BLS International aims to simplify the complexities of international travel documentation for users across different sectors.
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