BLS International Services Ltd. is a global leader in visa and passport outsourcing, providing a range of services designed to facilitate visa processing, consultancy, and consular services. The company caters to individuals, governments, and diplomatic missions, ensuring efficient and reliable processing of visa applications and related services. With a focus on technology-enabled solutions, BLS International streamlines the visa application process for various countries, enhancing user experience and operational efficiency. The company serves a diverse clientele, including embassies, consulates, and applicants from multiple regions worldwide. Their offerings encompass eVisa assistance, passport services, attestation services, and comprehensive support for government agencies in managing visa outsourcing operations. By leveraging their global expertise, BLS International aims to simplify the complexities of international travel documentation for users across different sectors.
BLS International Services Ltd. receives overwhelmingly positive feedback from customers, highlighting the exceptional service and professionalism of its staff, particularly individuals like Alhanouf Alesia and Sumandeep Kaur. Reviewers frequently mention the quick and smooth processing of applications, with many expressing gratitude for the helpfulness and knowledge of the employees.
The experience at various branches, including Jeddah and Surrey, is often described as pleasant and efficient, contributing to a high level of customer satisfaction. However, some complaints arise regarding the time taken for certain processes and occasional issues with staff interactions. Despite these minor criticisms, the overall sentiment remains highly favorable, with many customers appreciating the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,121 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.8 | 151 |
| Mar 25 | 4.6 | 161 |
| Apr 25 | 4.6 | 196 |
| May 25 | 4.8 | 232 |
| Jun 25 | 4.7 | 132 |
| Jul 25 | 4.6 | 179 |
| Aug 25 | 4.2 | 69 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks alhanouf for you kind support and amazing service really appreciated”
“Awful service, avoid avoid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Immigration Services.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | −1% | 1,121 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 5.0 out of 5 (good) | — | 59 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.1 out of 5 (good) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 |
Bottom line: BLS International Services Ltd. is #3 of 5 on overall rating in this group. On value, Dunia Tourism scores higher (5.0 vs 1.7).
500 reviews of BLS International Services Ltd.. Filter by what matters to you.
It took long time to check the papers and they asked for additional copies that were not mentioned in the original document as we are one family with the same reservation, insurance, flights, and financial sponsorship. To proceed for payment it took another ( 3rd) revision to pay
too much delays it is better we directly deal with Indian embassy. Understaffed
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Awful service, avoid avoid!. Waste of money and time . Still waiting for a visa after applying more than 35 days ago . Now apparently is with the courier ( DX) ..they have been sending messages saying that it will be delivered and after waiting all day home .. nothing! After calling them they said that they haven't received and I need to talk to BLS...We already lost our holidays,money and time! Scam !
Only one counter available for taking submissions . No one even bothering to out the buzzer . We are waiting 2 hours and submission counter only number of waiting tokens increasing but not a single token being called for
Very disappointing experience at BLS international. I came to BLS International to submit my son’s passport renewal. The website clearly says walk-ins are allowed, so I waited in the waiting room for hours. Then a lady at the front called me and told me to stand in the middle of the way. After waiting there for a while, a guy from the staff told me to go back to the waiting area. Finally, he said both parents are required to submit the application — something not mentioned anywhere on their website. I also noticed that people who spoke Hindi were getting priority service over others. If they had told me this earlier, I wouldn’t have wasted so much time. Very poor communication and completely disorganized service.
Zero customer service they don’t have anyone answering the call and and even if you call their IVR says that we are busy no it’s drop it’s really worst customer service and people are frustrated because of that they are ruining the name of India and other service provider.
Appointment was at 9am didn't finish till 1230pm, 3.5hrs. System down. Poor communication from staff. Rude staff. Quickly directed to the complaints email than resolving issues. Staff feel like its an attack and defence interaction once questioned. No air-conditioning in the general reception area with poor seats. 4th visa acquired from this centre but the experience gets worse every time I visit. Feels like organised chaos after getting your appointment coupon as processing there after isn't based on the queue. There's alot of improvements required at this centre.
Please improve your services by keeping agent mafia away.
Such a shame, i would say a worst provider a worst system. Thousands of students facing challenges while booking appointments, facing challenges is a wrong word to use because you didn't allow them to book. Just shameless people
Poorest and fully compromised services , they sale appointments to poor nations rather than giving them a fair chance to book online appointments. They have links with embassy officials and pre book all for agents which further supply the visa appointments in black market. its a common perception among thousands of Pakistani students applying for study visas for which they need admission.
In Pakistan BLS sell Italy study appointments to agents for the black market and the students who got admissions in the universities are in no man's land. The official fees of appointment is around 11000 PKR, while agents sell it for a range of 6 lac to 10 lac pkr per appointment. Someone should look into this, so that the future of thousands of students should be secured from this Mafia.
Staff must be customer or user friendly. Yes center remain busy but it doesn't means that people become sarcastic. You are face of Spanish embassy and customer facing organization. You can't be rude or arrogant. But I experiance it not only today but on the day I came to submit my visa application. So I finally decided to write here. Need to work on soft skills of the workers.
Very disappointing experience. They have little regard for anyone’s time—the system is frequently down, and there’s a clear lack of organization. They need someone dedicated to managing appointments and more competent staff overall. Very disappointing experience. They have little regard for anyone’s time—the system is frequently down, and there’s a clear lack of organization. They need someone dedicated to managing appointments and more competent staff overall.
I called the other day about some visa details and after talking to a robot for ages I got through. They didn't know anything (didn't even seem to try and help), and said I should call the consulate. The consulate then said I should contact BLS. When I called BLS again (multiple times), they didn't pick up. The website lacks detail and clarity, which is why I had to call in the first place. any emails I received were just links to the webpages that I was confused by, and why I had to email in the first place.
Absolutely disastrous service in London. Call center has no clue what actually needed and follows general script - we spent money on tons of documents which are non needed. Applied June 26 booking a month in advance, no answer over 4 weeks, had to withdraw son's application since he needs to travel elsewhere, but they cancelled ALL family applications!!! Emails are silent - no response over a week. So our trip is not happening despite we booked all flights.
BLS International Services Ltd. is a global leader in visa and passport outsourcing, providing a range of services designed to facilitate visa processing, consultancy, and consular services. The company caters to individuals, governments, and diplomatic missions, ensuring efficient and reliable processing of visa applications and related services. With a focus on technology-enabled solutions, BLS International streamlines the visa application process for various countries, enhancing user experience and operational efficiency. The company serves a diverse clientele, including embassies, consulates, and applicants from multiple regions worldwide. Their offerings encompass eVisa assistance, passport services, attestation services, and comprehensive support for government agencies in managing visa outsourcing operations. By leveraging their global expertise, BLS International aims to simplify the complexities of international travel documentation for users across different sectors.
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