
B&M Stores is a discount retail chain based in the UK, offering a wide range of products across various categories, including groceries, home essentials, garden supplies, and toys. The company focuses on providing significant savings on big brand items, making it a popular shopping destination for budget-conscious consumers. Customers can find both everyday necessities and unique items at competitive prices, ensuring a diverse shopping experience. With an extensive selection that includes seasonal products and latest arrivals, B&M Stores caters to families and individuals looking for affordability without compromising on quality. The company operates numerous locations throughout the UK, allowing easy access for shoppers seeking value in their purchases. Through its user-friendly website, customers can also explore new product launches and special offers, enhancing their overall shopping experience.
B&M Stores receives a mixed reception from consumers, with a significant number expressing dissatisfaction. Many reviewers highlight appalling customer service, noting that staff often seem indifferent to customer concerns.
Complaints about items being on shelves but not in the system further frustrate shoppers, leading to a perception of disorganization. However, there are positive mentions of helpful staff members, particularly in specific locations like Larne and Maryport, where customers appreciate the attentive service. Despite these positive experiences, the overall sentiment is marred by the prevalence of negative feedback regarding service quality and customer care. As a result, B&M Stores struggles to maintain a favorable reputation among its clientele.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 2.4 | 45 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 45 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“Very helpful staff, with great customer service”
“Appalling customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | — | 45 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: B&M Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.2).
100 reviews of B&M Stores. Filter by what matters to you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 62% are 1–2★.
B&M Stores is a discount retail chain based in the UK, offering a wide range of products across various categories, including groceries, home essentials, garden supplies, and toys. The company focuses on providing significant savings on big brand items, making it a popular shopping destination for budget-conscious consumers. Customers can find both everyday necessities and unique items at competitive prices, ensuring a diverse shopping experience. With an extensive selection that includes seasonal products and latest arrivals, B&M Stores caters to families and individuals looking for affordability without compromising on quality. The company operates numerous locations throughout the UK, allowing easy access for shoppers seeking value in their purchases. Through its user-friendly website, customers can also explore new product launches and special offers, enhancing their overall shopping experience.
This profile hasn't been claimed by the business owner.