Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
Bob Evans Restaurants receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding food quality and service speed. Reviewers frequently mention long wait times, with some stating they waited over two hours for their meals, while others report receiving incorrect orders or poorly cooked dishes.
Although there are positive remarks about the food being good and plentiful, these are overshadowed by complaints about the overall dining experience. Some customers appreciate the friendly and attentive staff at specific locations, but this is not consistent across the board, as many describe the service as lacking or inattentive. The atmosphere and management also come under fire, with reports of rudeness and a toxic work environment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 354 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 10 |
| Oct 24 | 2.0 | 6 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 2.8 | 4 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 3.7 | 3 |
| May 25 | 1.8 | 4 |
| Jun 25 | 2.3 | 4 |
| Jul 25 | 2.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“I had heard that a customer gave a bad review because the ceiling tiles needed to be replaced”
“My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +20% | 354 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Bob Evans Restaurants is #4 of 4 on overall rating in this group.
354 reviews of Bob Evans Restaurants. Filter by what matters to you.
We have ordered from the Bob Evans on Blairwood off of Hurstbourne Ln several times over the past few weeks. We arrive to pick up before the order it is ready and the food was still cold by the time we travel the 1.8 miles home to enjoy the meal. The orders were correct but it was very disappointing.
Ate at the Columbia, Missouri restaurant. So-so service. Meal was not “hearty” as described in the menu. In fact, when I was finished I was still hungry! Small portion size at a full meal price….$17 with beverage. Not worth it.
Our waitress, Kalie, was AMAZING! This is my first time ever eating at a Bob Evans and she made my dining experience so much better. This was in Sebring, Fl. I will ask for Kalie next time I eat here. She is superb!
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Very cold in here service horrible and slow hour to get my food. Very poor service.
Ate breakfast this morning at the Bob Evans in Lake City, FL. Not the Bob Evans we remember. The place was not busy. Service was okay, slow to get food out if kitchen. Coffee was like warm water and was out of the Strong pot. My wife's pot roast sandwich was one big chunk of meat on bread, chicken in salad was dry and lacked flavor. Very disappointed. AND they took a very popular dish off the menu, the Pot Roast Hash off of the menu!! Why? Will not return.
Ordered hot tea, waitress brought me a cup, hot water in pot without a lid but no tea bags. Took 10 minutes to get tea bags. I was by myself for lunch. I ordered a cheese omelet breakfast and some cinnamon biscuits. She asked if I wanted biscuits or banana bread. I choose banana bread. Took 30 to 40 minutes to bring out banana bread, which was very good. After close to a hour waiting I asked how much longer for my food. She told me that they were preparing it now. The cheese omelet was over cooked but because of time I did not send it back and ate what I could. This was in Pekin, il
I was delivered Bob Evans and my cappuccino tasted like dirt water my eggs were cold and tasted nasty the only thing that was halfway good was the hash browns and they were cold
I was so hungry this morning because I didn’t get a chance to eat breakfast. Waited for my food for two hours and the waitress we had served everyone else except for us and we had to speak to the manager in order to get our food. All I wanted to do was eat and didn’t have the time to wait that long. Terrible service. Way to ruin a morning AND afternoon since we were here so long.
all went well until an hour later i had food poisoning… worst pain ive experienced in my life. this is DISGUSTING and the chefs clearly need to have a cleaner environment to work in so that nobody can experience what i did
We have been to bobs Evan in jackson michigan on e michigan ave and n west Ave 4 times each to both locations 1 time was it good. The other 7 times they messed up our order, wait time ridiculous, staff flirting with each other and not doing there jobs food portions omg kid size. One of my order crispy chicken sandwich all I wanted was cheese mayo lettuce tomato it came with pi kles onion mayo some kind of mustard, the frys that I ordered within cold and 11 ffs is what I got. Another order breakfast I order eggs over medium bacon extra crispy, French toast and white toast lite butter I got eggs cooked well.done no yolk, bacon was cold and rubbery not cooked long French toast was cold dried out toast had so much butter 3 napkins to try to clean some of butter off that's enough I won't bother with rest of orders. Staff management pay attention customers are y you are there.
The service was not good at all.. there was not enough servers.. the food wasn't good at all
I ate a breakfast meal at Bob Evans today. Huntersville location. Only one server. Tonya. They were out of grits, my 2nd time going and they were out of grits. I saddened. She took my order and she was very busy taking care of all the Open tables. I felt for her but overall she seemed to have handled it all. More help needed Bob Evans. I hope Tonya got good tips. Thanks 👍🏼 Ms C.
if you are looking for a wonderful breakfast then go to Bob Evans . Bob Evans has amazing coffee and wonderful meals . I really love bob Evans so very much and I really love their green beans and ham , Mashed potatoes , hashbrowns , and even their delicious fruit . Iwill give Bob Evans 100 gold stars for being the best Restaurant . even Bob evans has wonderful meals for lunches too including their newest drink the Appleberry Splash , one word refreshing.
I bought this meal from Bob Evens off Bethal rd Columbus Ohio everything went well till after we prepared the meal cooked and warmed up everything per their instructions but it went bad after I ate the turkey and others had the ham after four hrs I got violently ill puking and diarrhea for three days after I basically crapped 154 dollars down the toilet we threw away the rest others guest got ill also would not recommend at all buy and eat at own risk but you have been warned no telling how long turkey was left out of refrigeration and how it was handled all I know is I will never order or eat from Bob Evens again!! November 27 2023
A kind neighbor told me you can order Thanksgiving Dinner online from BOB EVANS, Venice, Florida. What a great idea! I went to their website and placed an order for 4. You check what you want, and the next question is, do you want it delivered on Tuesday or Wednesday? I checked Wednesday. The next question was what time: early, late, or ASAP. I checked ASAP, thinking we would be one of the first. It would give me time to heat it up. We are the first! Our doorbell just rang, and the dinner was just delivered. It's November 12th, not November 23rd. I called and said there was a misunderstanding. I explained I ordered the Thanksgiving Feast, and Thanksgiving isn't until the 24th. The woman who answered asked me to wait and she would get the manager. She returned and said the manager said we can't refund you. The manager couldn't even come to the phone. How rude? She could have come and said I am so sorry, but once delivered, we can't refund you. I said I had a few questions. Can it be frozen? She said you can freeze it all. We froze what we could. The turkey was cold, but all the side dishes were piping hot. I will have to wait until they are cooled and in freezer dishes. We cut the pie because the whipped cream would not freeze. The crust is horrible, and the whipped cream is fake. Very disappointed. Bob Evans used to have good food. This will be our last meal eaten or delivered by Bob Evans. Horrible food and inexcusable customer service
We visited the location on American Drive last night about 7:00 PM. The server let us wait at least 20 minutes before she asked if we wanted something to drink. There was no tableware and napkins at the table - we had to ask. We eventually (another 10+ minutes) placed our order. Finally the food came - my wife's burger was fine but my chicken fingers were overdone and the green beans weren't hot. We used to like this restaurant a lot but don't think we shall return, The place has only 2-3 customers besides us when we were there. The manager who used to be there made sure people were well taken care of. Not last night!!!! If this place doesn't shape up with their servers and timeliness we might be reading about another restaurant closing. You can't live on the reputation you used to have if you don't try to keep up with good service and food.
Food is always good. Staff was helpful, but sometimes,people in higher positions are not sure what to do… So… Brad (assistant manager) at East Peoria location, if your employee is on the phone for a long time with a call in order…Take initiative and help that employee out by taking care of customers who are ready to pay. Obviously the employee was busy on the phone. There is another register “ 5feet away..In stead of having customers who are ready to pay and leave just look at you twiddling your thumbs… Hope this helps
Was there for breakfast today it was the worse breakfast we ever had. I order French toast and was cold as ice. Didn’t eat them. My husband had eggs hash browns and sausage. It was cold and Toast was hard as a brick. Took forever to get r food and couldn’t get a Refill on coffee til we flagged the waitress down. This was the second time we had this problem. And What we paid was horrible for what we Got.
Long wait to order and receive our food. Coffee was luke warm and instead of giving my husband a fresh cup, the waitress just filled the cup with more coffee. Finally after still getting less than hot coffee, we requested fresh coffee and it was hot. Our order was not complete when we received it and we had to wave down our waitress to bring us the missing food. Then, had to wait at least ten minutes to pay for our meals since no-one was at the front taking payment or seating people.
Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience. The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
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