Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience.
The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
Bob Evans Restaurants has a poor customer experience.
Bob Evans Restaurants receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding food quality and service speed. Reviewers frequently mention long wait times, with some stating they waited over two hours for their meals, while others report receiving incorrect orders or poorly cooked dishes.
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Although there are positive remarks about the food being good and plentiful, these are overshadowed by complaints about the overall dining experience. Some customers appreciate the friendly and attentive staff at specific locations, but this is not consistent across the board, as many describe the service as lacking or inattentive. The atmosphere and management also come under fire, with reports of rudeness and a toxic work environment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.0
354
100%
+0.3
● Low
2.0 / 5 overall
=
354 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
2.4▲ 0.3
12-month avg
2.0
All-time
2.0
Category avg
2.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
1.5
10
Oct 24
2.0
6
Nov 24
1.9
9
Dec 24
2.0
4
Jan 25
1.0
2
Feb 25
2.8
4
Mar 25
1.0
3
Apr 25
3.7
3
May 25
1.8
4
Jun 25
2.3
4
Jul 25
2.0
1
Aug 25
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
Top praiseof 71 positive reviews
Customer service52%
37 mentions
Prices & value11%
8 mentions
Fast & efficient10%
7 mentions
Friendly staff8%
6 mentions
“I had heard that a customer gave a bad review because the ceiling tiles needed to be replaced”
On “Customer service” · Jun 11, 2025
Top complaintsof 268 negative reviews
Customer service31%
84 mentions
Payment issues13%
36 mentions
Returns10%
28 mentions
Delivery9%
24 mentions
“My daughter and I had lunch at a bob evans today and it was one of my worst restaurant experiences ever”
On “Customer service” · Jun 1, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
Overall rating and review count for this company and similar companies
Waitress was great. Food was good abut the house keeping at this New Martinsville WV location needs real attention. Deep cleaning needs done almost all chairs in dining room are filthy black grim from hands on backs of chairs and anywhere people touch. Bathrooms had same grimy doors out of TP in womens and water on the floor. Husband said no paper towels in men’s had to dry hands on his pants. We love Bobs but this one is getting bad and I’m sure I’m not the only one that is noticing
This was the worst I have ever had at Bob Evans. I ask why we had been waiting for over 30 minutes and was told they were backed up by call in orders. More than five groups turned and left. When we finally got our order of country fried steak, the meat was cold. Not a good day!
Stopped at Bob Evan's in Weirton WV. Worst experience ever. First of all the restaurant was filthy. We got seated, ordered our food & waited & waited, we complained & was told they has to go orders to prepare before ours. Food finally came. My husband ordered 2 grilled chicken breasts. Cut into them & blood ran out. I ordered country fried steak, mashed potatoes etc. My food was cold. We complained to both the waitress & cashier, all we got was, "we are sorry". No we will precook the chicken or warm mine up. We took our food home recooked it. Worst service ever. We will never go back to that place again. Also this happened on Aug. 3rd, every day since then I have called to complain but there is never a representative to assist you, says to leave a message & someone will get back to you. This is the 9th & no one has ever called. So I tried texting , typed it all & when I tapped send. It said something was wrong, to try again. I did over & over. Never did get the message sent. Seems BE doesn't want to hear from their customers.
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We have been hear for 30 minutes the hostest sat us but she did not tell anyone that she set us hear then it took a nother 15 just to get our drinks we come hear every Saturday and Sunday and we have never had this experience the poeple hear are very nice to us and have good manners but you guys are low on staff
This review is one of few I do. The location at Tuller off Sawmill in Dublin, Oh. First the hostess/cashier was over worked and short staffed yet she was pleasant to all and tried to let everyone know that she was acknowledging them. Taking orders pick up and also seating customers. WOW This young lady needs to be accommodated as she has went above and beyond. Hire more staff but pay them as they work so hard. Good job Corretta.
DISAPPOINTED I would really like to give a higher…
I would really like to give a higher score because the wait staff was working very hard BUT the manager is why this is low. He was not only sloppy in appearance, unshaven and clothes unprofessional, his attitude matched and the restaurant suffered.
Food was not up to standards and cooks and wait staff could be observed being at odds with each other.
The staff was told several times by customers there was a problem in the restrooms which my husband could not use because it was disgusting. The managers reply was we will get to it when we can. He had an I don’t care attitude which actually puts everyone’s health in jeopardy.
I have eaten in Bob Evans multiple times when in holiday in Orlando and in my opinion it is the best breakfast restaurant. The food is always great and service is on the whole very good. The traditional dinners, like roasted turkey and pot roast are delish. There's plenty of choice across the menu for 3 generations of the family. We've sat in and taken out, and on the whole we love Bob Evans.
Stopped at a Zanesville Ohio location. It was a joke. My coffee was cold and it took about 45 minutes to get a refill of lukewarm coffee, cold food, and burned
home fries. Asked for a fresh cup and all she done was pour a little coffee in a cold cup. Absolutely the worst experience. They are SLOW and couldn't care less about giving good food or good service.
Worst experience EVER...My fiancé and I are regular customers to Bob Evans and usually have fairly good experiences when there BUT NOT TODAY! We were greeted fairly quickly and were to be seated in an area near the kitchen(my fiancé has hearing aids and the dish noises hurt his ears) We explained this and we asked to please be moved further away from kitchen. The HOSTESS (I assume that’s what she was?)acted as if it was an inconvenience to move us but did...She took our drink order and left, another young lady brought my fiancé his coffee and forgot my drink. 20 minutes later a waitress came to take our order and I informed her I had not received my drink she said she’d go get it for me...1/2 hr. later she brings my hot(lukewarm) water and tea bags to the table and proceeds to spill it on the table as well as the saucer with no apology or a clean up and zips off... An HOUR later our food finally arrives it looked delicious (presentation wise ) But was stone cold like it’d been sitting a while SO not only were our drinks luke warm our meal was cold... We were never checked on but once as she rushed by bringing hot water and coffee. By this point I was beyond upset, As I sat there waiting I observed things that troubled me, most especially that the tables and seats were not being cleaned between customers (even without COVID they should be cleaned but especially with COVID!!)The floors were a sticky mess that our shoes were sticking to the tile. Which I’m actually not surprised based on my observation of one waitress and all the spilling she was doing...Good thing I wasn’t an health inspector (imagine what that could have caused) I have worked for almost 40 years in customer services (as well as waitressing when I was younger) and have never experienced such lack of concern for a customer services as I did at the Englewood location today.Upon departure we weren’t asked “Was everything alright?” And when we left there wasn’t even a “Have a good day” Sad to say but if asked I will not recommend that location to guests or family
Always bad service here waited 3 months to stop back by and guess what wrong order waiting again
Never follow thru
Just sick of it
Circleville Bob evans step it up.
The worse so called food I ever experience ever!! The atmosphere was horrific, the smell was bad, the workers were ruff talking. I wish I had walked out. Couldn’t eat the sausage, if that is what it was supposed to be. Tasted like something I never experienced an never want to again. I was so very disappointed. Never never stop at any bob evens anywhere again.
Bob Evans should be ashamed to serve what they call their chicken and fruit salad plate. It was mostly grapes, three very thin and tiny pieces of cantaloupe, maybe two or three strawberries cut up, and a very small scoop of chicken salad. For this they charged 10.99. Even if you loved purple grapes you couldn’t eat that many at once. In years past it truly was a fruit salad with watermelon, pineapple, and a nice portion of strawberries and cantaloupe. Very disappointed, it was always our go to place for a good quality meal. Other menu items have gone down in portion and taste as well.
Advertised a $5 Bonus gift card on Father's Day with a $25 gift card purchase. I've got the screen shot. Purchased the card, never got the "bonus" and my customer service request has not been answered. What is with these businesses being allowed to do this kind of thing? Will go elsewhere from now on.
Bob evans in benton harbor michigan was so bad. They had hardly anyone in there and we waited and waited and finally was waited on. Ordered salad with our meal and got one, took about 45 min. To get our food. Lousy service.
The food here is really good, but priced insanely. Bacon and sausage are crazy high, 1$ per strip of bacon. 12$ for 12 pieces of bacon that's just plain bacon.
Overpriced chicken pot pie eyes with virtually no chicken with almost nothing inside.... Total waste of $10.... Go to the store and get Marie calendars or Boston market..... The new management kill this one
The Dynamic duo! Mrs. Lordess, and Mrs. Sarah never fails me providing exceptional service even when it's crazy busy. We came in to grab a bite and was a lil apprehensive about dining in due to a limited time to eat. Together these ladies sat us in a timely fashion then shortly after served our breakfast piping hot to perfection. Thank you ladies so much for helping me and my girls sneak away to grab breakfast with out going over our time limit.
Bob Evans in Waverly Ohio. Address: 50 Morningside Dr, Waverly, OH 45690
Today I have reviewed Bob Evans hand breaded chicken breast, with mac n cheese, rolls, and mashed potatoes.
The service was really good, and the employees was really nice. Even though they wasn’t really busy they didn’t even come back over, and ask if we needed anything else.
The chicken was a decadent, and crispy just the way I liked it. The buttery salty flavor was hitting different; I loved the chicken it was really juicy with a pop of flavor! The chicken was crispy, buttery, salty, and well cooked though!!!
The mac n cheese had a weird taste like their wasn’t any cheesy taste to it. So to be said the mac n cheese didn’t have much flavor but just had a weird taste can’t explain the taste.
The mashed potatoes and gravy was flavorful but it was missing something else in the potato’s like it needed more of a buttery flavor to it.
The rolls was dry but had a good flavor to it the rolls was different than I remember it so I definitely think they have changed the recipe to it. The rolls how I used to remember it was better.
After all I have reviewed this it was pretty good. 1-5 stars: The service was 4 stars, the rolls was 3 stars, the potatoes was 2 1/2 stars, the mac n cheese was 2 stars, and the chicken was a solid 4 1/2.
So if you’re like me, and you like good service, and good food than this is the place for you I highly recommend it. 4 stars I can’t complain!!!!
Side note please if you can go back to the old roll recipe I definitely would come in more often if you do. Thank you!
Mothers Day, taken out to our local Bob Evans, my Grandson, treated his mother and me great grand mother, his two children, to a Mothers Day treat, We actually went on Saturday, instead of Sunday. We arrived, and waited a hour , before we were called back, the young man didn't give us any meues, we then were put at a table, for 5 , no menus, we waited another, 20 minutes, finally a waitress came, she took are drink order, I personally ask her for menus, and silver ware, she left. She later came back, with drinks, we told her we had no menus, I ask for water to be bought, she brought it , to me alone, not everyone, then I told her we didn't have menus , we have no sliver ware, no rolls, nothing , this was 20 minutes later, she brought us 2 rolls and butter on separate plates, we ate that , minutes passed by, another waitress came and we ask for more bread, and menus, we finally got to order our food, I am 74 and know dressing , the dressing was dry and hard, it to me tasted like Stove Top, Gravy about 2 tablespoons, Now , my grandson ordered a sirloin steak, when it came the steak was about 1 inch thick , looked like a Hamburger patty, My little grandson had a Hamburger, and Fries, I think his meal was good. What has happened to Bob Evans Restaurants, Used to be the best place to get Home Made food, BOB would be ashamed.
Bob Evans Restaurants is a dining establishment known for its comfortable atmosphere and homestyle meals. The company specializes in offering a diverse menu that includes breakfast, lunch, and dinner options, featuring classic American dishes made from fresh ingredients. Bob Evans is particularly recognized for its signature breakfast items, farm-fresh sides, and hearty entrees, catering to families, individuals, and groups looking for a casual dining experience.
The target market for Bob Evans Restaurants includes families, working professionals, and anyone seeking a warm and welcoming place to enjoy a meal. The company aims to provide a satisfying dining experience that emphasizes comfort food and friendly service. With locations across the United States, Bob Evans Restaurants strives to meet the needs of its customers by offering both dine-in and takeout options, making it a convenient choice for various dining occasions.
