
Bourne Estate Agents is a professional real estate agency operating in Surrey and Hampshire, specializing in residential sales, lettings, and property management. The company provides a comprehensive range of services tailored to meet the needs of both buyers and sellers, as well as landlords and tenants. With a focus on delivering a seamless and stress-free experience, Bourne Estate Agents guides clients through the entire property transaction process, from initial valuations to final sales. The target market for Bourne Estate Agents includes homeowners looking to sell or let their properties, first-time buyers, and seasoned investors in the buy-to-let market. With an experienced team dedicated to maximizing property value and ensuring customer satisfaction, the company aims to protect clients' investments while facilitating successful outcomes in the competitive real estate market. For more information, visit bourneestateagents.com.
Bourne Estate Agents receives a mix of praise and criticism from its clients. Many reviewers commend the staff for their professionalism, helpfulness, and smooth service throughout the buying and renting processes.
Customers like Shaun and Andrew are highlighted for their exceptional support, making transitions easier despite challenges. However, a significant portion of reviews expresses dissatisfaction, particularly regarding poor communication and issues with property conditions, such as mold and damage. Some consumers report frustrating experiences with unresponsive staff and misleading information about property availability. While many appreciate the proactive approach of the agents, the negative feedback about time delays and inadequate support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 47 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 4.0 | 1 |
| Mar 25 | 3.0 | 4 |
| Apr 25 | 1.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 3.9 | 7 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 47 most recent reviews.
“Friendly and honest and helpful advice”
“We were given an appraisal by Andrew Miller, the director at Bournes, who sent a photographer from NICHECOM, who chan...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.6 out of 5 (poor) | −20% | 47 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Bourne Estate Agents is #2 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.6).
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Bourne Estate Agents is a professional real estate agency operating in Surrey and Hampshire, specializing in residential sales, lettings, and property management. The company provides a comprehensive range of services tailored to meet the needs of both buyers and sellers, as well as landlords and tenants. With a focus on delivering a seamless and stress-free experience, Bourne Estate Agents guides clients through the entire property transaction process, from initial valuations to final sales. The target market for Bourne Estate Agents includes homeowners looking to sell or let their properties, first-time buyers, and seasoned investors in the buy-to-let market. With an experienced team dedicated to maximizing property value and ensuring customer satisfaction, the company aims to protect clients' investments while facilitating successful outcomes in the competitive real estate market. For more information, visit bourneestateagents.com.
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