Bouwmaat is a professional construction wholesaler based in the Netherlands, offering a comprehensive range of over 14,000 building materials and supplies. The company caters to both professional contractors and DIY enthusiasts, providing essential products for various construction and renovation projects. Customers can choose between online ordering with delivery options or in-person pickup at one of their numerous locations across the country.
The product selection at Bouwmaat includes items such as construction materials, insulation, tiles, and tools, covering all aspects of building and renovation. Their services are designed to support the needs of the construction industry, ensuring that customers have access to high-quality materials and resources essential for successful project completion.
Bouwmaat receives overwhelmingly positive feedback, with many reviewers praising the speed and quality of service. Customers appreciate the quick order processing, often receiving their products within just a couple of hours after placing an order.
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The staff is frequently described as friendly and helpful, contributing to a pleasant shopping experience. Reviewers also highlight the good price-to-quality ratio of the materials offered. However, some consumers express frustration regarding inventory issues, noting that orders are sometimes not ready for pickup despite being listed as available online. Additionally, there are complaints about delivery delays, particularly with third-party services. Overall, Bouwmaat is well-regarded for its efficient service and product quality, despite some logistical hiccups.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
1,000
100%
-0.1
● Low
4.5 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.5▼ 0.1
12-month avg
4.5
All-time
4.5
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.5
109
Oct 24
4.5
122
Nov 24
4.4
110
Dec 24
4.5
99
Jan 25
4.6
101
Feb 25
4.7
79
Mar 25
4.8
88
Apr 25
4.4
93
May 25
4.6
99
Jun 25
4.5
78
Jul 25
4.4
22
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 452 positive reviews
Customer service20%
89 mentions
Website & app9%
39 mentions
Fast & efficient1%
4 mentions
Easy to use0%
2 mentions
“Product 2 uur na bestelling al af te halen bij de gekozen vestiging”
On “Customer service” · Jul 9, 2025
Top complaintsof 28 negative reviews
Customer service7%
2 mentions
“Prima service en goed geholpen kundig en neemt de tijd voor je”
On “Customer service” · May 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
Overall rating and review count for this company and similar companies
Het was fijn dat de spullen, die niet in de bouwmarkten verkrijgbaar waren, online kon bestellen, hier op voorraad lagen en ik ze dezelfde dag nog op kon halen. Ik kreeg een tijd op vanaf wanneer ik langs kon komen. Ondanks dat ik later langs kwam was de (kleine) order nog niet gepickt. Ik ben wel vriendelijk geholpen en tevreden over de gang van zaken.
Ik was enkele weken geleden ook in Haarlem geweest voor vloertegels, het was voor mij nieuw en even vreemd. Maar ik ben heet netjes en correct geholpen door Mevr: Paola een topper voor het bedrijf. Met vriendelijke groet, Leen van Oort IJmuiden
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Als eerste, fijn dat ik als particulier kan bestellen en ophalen.
Dan verbeterpunten:
- als particulier kon je moeilijk binnen bij de vestiging. Ik heb geen Bouwmaat pas om bij de ingang te scannen en er is geen bel.
- mijn bestelling stond niet klaar in bij de uitlevering, maar moest uit de winkel gehaald worden (stond daar wel ergens klaar) en dat duurde langer
- toen ik thuis kwam bleek de verkeerde maat meegegeven te zijn, waardoor ik terug moest
-
Had zaterdagochtend een product opgehaald in de winkel. Kwam er later achter dat ik nog iets nodig had. Heb online een bestelling geplaatst (als particulier) en zou het maandag kunnen ophalen. Werd uurtje later gebeld dat het product al klaar lag om opgehaald te worden. Top service en prettig meegedacht!
Bouwmaat is a professional construction wholesaler based in the Netherlands, offering a comprehensive range of over 14,000 building materials and supplies. The company caters to both professional contractors and DIY enthusiasts, providing essential products for various construction and renovation projects. Customers can choose between online ordering with delivery options or in-person pickup at one of their numerous locations across the country.
The product selection at Bouwmaat includes items such as construction materials, insulation, tiles, and tools, covering all aspects of building and renovation. Their services are designed to support the needs of the construction industry, ensuring that customers have access to high-quality materials and resources essential for successful project completion.