British Grocery is an online retail platform specializing in bulk discount grocery deals, particularly focusing on authentic British products. The company offers a wide range of traditional British favorites, including tea, biscuits, crisps, and jams, catering to customers looking for genuine UK delicacies delivered directly to their doorsteps. With a commitment to customer satisfaction, British Grocery emphasizes quick and reliable service, which is reflected in the positive feedback from their customer base.
Targeting both British expatriates and food enthusiasts, British Grocery provides an accessible way to enjoy beloved UK products from anywhere in the world. The platform's offerings are designed for those seeking quality and authenticity, ensuring a seamless shopping experience with no import fees for European customers.
British Grocery receives a mix of praise and criticism from its customers. Many reviewers highlight the great quality of products and commend the reliable delivery service, especially for British goods that are hard to find elsewhere.
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Positive experiences often mention neat packaging and reasonable prices, making it a favored choice for expats. However, a significant number of customers express frustration over long delivery times, with some orders taking over a week to arrive, contrary to the advertised 2-3 days. Complaints also include issues with missing items and poor customer service, leading to feelings of being scammed. Overall, while British Grocery has its strengths in product selection and quality, the delivery and service aspects leave much to be desired.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Low volume · weighted down
3.4
8
100%
● Not enough data
3.4 / 5 overall
=
8 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
3.7▲ 1.2
12-month avg
3.4
All-time
3.4
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.0
2
Jan 25
5.0
1
Feb 25
—
0
Mar 25
2.5
2
Apr 25
—
0
May 25
—
0
Jun 25
1.0
1
Jul 25
5.0
1
Aug 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
Top praiseof 5 positive reviews
Prices & value80%
4 mentions
Customer service80%
4 mentions
Delivery60%
3 mentions
“I received my, British-Grocery”
On “Prices & value” · Aug 1, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
Overall rating and review count for this company and similar companies
I received my, British-Grocery.com, order on time, and as usual, it was neatly and thoughtfully packed, in strong, good-quality, delivery-parcels, with protective wadding inside of the delivery-parcel... See more
I can't recommend British Grocery enough! As an expat it's been such a relief to find a reliable online shop for all my favourite products at a reasonable good price.
Their communication is excellent... See more
Appalling ServiceCertainly was Pineapple Crushed Tins!
Appalling Service! Bought 12 tins of pineapple crush as supermarlets do not stock it anymore and I use it for a family cake recipe which everyone loves.Six of the tins were dented.I contacted sellers... See more
Second time ordering Tayto crisps.
Reasonable price. Well packaged
Delivery from yodel takes over a week, tracking yodel doesn’t give time of delivery . My order came at 19.45, not ideal as waited in... See more
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I received my, British-Grocery.com, order on time, and as usual, it was neatly and thoughtfully packed, in strong, good-quality, delivery-parcels, with protective wadding inside of the delivery-parcels in order to prevent the ordered items moving around in the delivery-parcel, when the order is in transit
The products are very good quality, whether it be detergents, or food items
British-Grocery.com, is like your local newsagent on a larger scale
They stock a large variety of cupboard foods, and a lot of unusual brands that you wouldnt find in most supermarkets, or shops
There's a great range of sweets and chocolates and beverages, also unusual brands, which is good for children's parties, and as presents for children, as well as for adults
British-grocery.com, give Customers good value for money
I bought some bamboo-paper disposable straws, and they are the best quality disposable, bamboo-paper straws that I have ever tried, and I have tried many different brands by now, and these ones are brilliant, theyre much wider, and stronger than other brands, and they look nice too
They are also in a plastic, resealable, sleeve, which is more protective and hygienic, than the flimsy cardboard boxes that disposable straws are usually packed in
I also bought some flying-insect spray from British-Grocery.com, and it is great stuff, and better than the many other brands that I have used
Its fragrance is pleasant, and it is very accurate when sprayed, and works fast, so that you dont need to spray a lot for it to take effect, which is best
The spray is dry, which is more hygienic, and makes no mess
I got a pack of 12 flying-insect spray aerosol cans for a good price, and they were in their manufacturers box inside of the delivery-parcel, which was great, because it kept the flying-insect spray separate from the rest of my order
I also bought a 9 pack of Domestos thick bleach, which was packed in a separate delivery-parcel as well as in its manufacturer's parcel, which I appreciated, because I prefer to keep food items separate from cleaning agents, and I like when items are in their manufacturer's box
British-Grocery.com, always pack orders very thoughtfully
And, British-Grocery.com's Customer Care, are helpful and informative
Great delivery, hope to shop again soon
Thank you
I can't recommend British Grocery enough! As an expat it's been such a relief to find a reliable online shop for all my favourite products at a reasonable good price.
Their communication is excellent and the order was fully tracked which gave me peace of mind. Everything arrived well packed and on time.
I'll definitely be ordering again soon. Thanks for bringing the taste of home to Spain!
Appalling ServiceCertainly was Pineapple Crushed Tins!
Appalling Service! Bought 12 tins of pineapple crush as supermarlets do not stock it anymore and I use it for a family cake recipe which everyone loves.Six of the tins were dented.I contacted sellers , sent pics and still no reply.The sellers blamed the couriers but the box arrived perfectly intact.Amazon ans Ebay should not accommodate this company .They are a disgrace!
Second time ordering Tayto crisps.
Reasonable price. Well packaged
Delivery from yodel takes over a week, tracking yodel doesn’t give time of delivery . My order came at 19.45, not ideal as waited in all day. Reluctant to order if delivery through yodel.
The site advertises shipping to Ireland (ROI) in 2-3 days. It took 12 days. I could have walked to the store. Packing took 2 working days, delivery took 7 working days.
Product turned up eventually but I won't be buying again.
I've been using British Grocery for a few months and they have been great. Better prices that my usual shops and the orders always arrive very well packed. Thank you!
I have been ordering monthly for the last year and very impressed with British Grocery. Great customer service and they have helped me save a fortune on some of my favourite products mainly Lucozade zero!
Hice un pedido hace casi dos meses por valor de casi 90 euros y nunca lo recibí. El paquete fue devuelto una vez aquí a pesar de que la dirección era correcta. Se lo hice saber y me dijeron que lo enviarían de nuevo. Les di una dirección nueva, porque el nombre de la calle estaba en proceso de cambio de nombre y ya no supe nunca nada sobre el pedido.
British Grocery is an online retail platform specializing in bulk discount grocery deals, particularly focusing on authentic British products. The company offers a wide range of traditional British favorites, including tea, biscuits, crisps, and jams, catering to customers looking for genuine UK delicacies delivered directly to their doorsteps. With a commitment to customer satisfaction, British Grocery emphasizes quick and reliable service, which is reflected in the positive feedback from their customer base.
Targeting both British expatriates and food enthusiasts, British Grocery provides an accessible way to enjoy beloved UK products from anywhere in the world. The platform's offerings are designed for those seeking quality and authenticity, ensuring a seamless shopping experience with no import fees for European customers.
