Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.5	100	100%		● Low

3.5 / 5 overall

100 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jun 2025.

Last 3 months: 1.0▼ 1.0
12-month avg: 1.5
All-time: 3.5
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Service	Quality	Trend	Reviews
Browns FashionThis company	3.5 out of 5 (fair)	100 out of 100	3.8 out of 5 (good)	3.1 out of 5 (fair)	3.0 out of 5 (fair)	—	100
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.2 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	1.3 out of 5 (poor)	2.5 out of 5 (poor)	1.9 out of 5 (poor)	+4%	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	5.0 out of 5 (good)	4.9 out of 5 (good)	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.7 out of 5 (poor)	2.2 out of 5 (poor)	3.0 out of 5 (fair)	+12%	368

Bottom line: Browns Fashion is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.0).

Isabel Russell

1 review

Jun 2, 2025

Featured

Order number

Order number: BXAWJ2 Placed an order for over £10k which they cancelled unexpectedly. Shocking customer service. Don’t shop here.

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Christine

1 review

Mar 21, 2025

Featured

Scam alert!

Scam alert! This is a total scam website and there is no store in the UK. All items are manufactured in Chine and then shipped. Customer Service is an automated robote and no chance of a refund or cancellation of order. No doubt the online shop will soon 'close' to avoid being prosecuted.

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maurizio b

1 review

Mar 20, 2025

Featured

Buona scelta

Ok. Ho ordinato ed è arrivato tutto in tempo

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1 review

Jan 16, 2025

Featured

Contacted customer service in relation…

Contacted customer service in relation to an in store query, it is not possible to contact the store by phone and it took nearly two weeks for customer service to check the stock. In comparison to net a porter the customer service is inferior

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1 review

Dec 25, 2024

Unseriöses Unternehmen !

Die Sendung wurde nicht zugestellt und zurück an Browns geschickt . Keine Erstattung und keine Antwort auf zahlreiche Mails . Unseriöses Unternehmen !

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rick daunter

1 review

Dec 19, 2024

Avoid like the plague

Avoid like the plague, bought a jacket that bore no resemblance to the advert and absolute terrible quality. Chinese rubbish.

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Tom Pickering

1 review

Nov 11, 2024

Avoid they're scammers

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Thomas

1 review

Oct 10, 2024

Unhelpful with Faulty Item

An item I bought developed a fault, I contacted Browns about this but they refused to help saying that the time I contacted was outside of my consumer rights window. I contacted them to explain that this was not true and gave them email and order receipts but then they stopped replying to all my correspondence. They have sent me a faulty item and are now refusing to make this right.

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Elena

1 review

Oct 1, 2024

SHAME ON BROWNS

They shipped me a wrong colour bracelet, i send an email to annouce this, they doesnt response, then i send bracelet back and they do not accept my return “because wrong colour”. They steal my money and also the bracelet. I give them 40 emails and never give me a response. Never recommend!

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1 review

Sep 24, 2024

Do not purchase online,

I’ve purchased in store at Browns several times and never had an issue, HOWEVER, on this occasion, I purchased a piece of fine jewellery (necklace) that arrived damaged. It was a gift for my daughter and she was adamant that this was the style she wanted which only Browns and Liberty had in stock. Everything else was fine but the necklace had a kink in its fine chain and unfortunately the kink is stuck so would need to be taken to the jeweller to repair or I would need to send to the designer at my cost and they said they would repair (they are based in France so I would need to send at my own cost and have to take out insured delivery for £2000 which is almost £100 and then I would have to pay customs on the item again once returned). The item also arrived without any certificate of authenticity which this particular designers pieces all come with. Browns do not have any more of the particular style in stock for me to return and replace for my daughter and offered me a measly 5% damage discount to keep the item or I could return the item back for a full refund. I will obviously be returning the item despite the fact that my daughter really wanted this particular style, but in all honesty, I really expected a better level of customer service. Most companies offer a minimum of atleast 10% damage discount and it’s almost insulting to offer 5% off for something with missing documents and damage to the chain. Whilst I appreciate the agents on the phone were polite, I feel the customer service overall is lacking and unhelpful. They weren’t there to provide a resolution or take any accountability to have the item repaired themselves by sending to the designer. Unfortunately my daughter REALLY wanted this necklace for her 16th and we cannot find any more stock of it anywhere now. In hindsight I should have purchased from Liberty London instead, but now they don’t have it in stock either. Very disappointing. I have no choice but to send it back and pick her second choice of gift. Really expected better from a so-called luxury goods retailer. I’m not one to leave reviews but I really feel insulted by a 5% discount on a £2000 damaged necklace which they can’t sell on but won’t even reimburse me to have it repaired by the designer myself.

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Anonymous

1 review

Sep 23, 2024

Dont order from this site

Dont order from this site. They are not very reputable. When i asked for assistance regarding my order, I did not get any help at all.

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AnnaM

1 review

Sep 6, 2024

No delivery at all

I've been waiting for the express delivery (for which I paid extra for) of the purchased item for 1,5 weeks by now. According to the delivery status information the purchased item has not yet even left their premises. Despite several requests made regarding the delivery, no action has been taken by this company. Completely ignorant. Best to avoid.

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Franchesca Hierro

1 review

Aug 8, 2024

I bought a shirt from here I didn’t…

I bought a shirt from here I didn’t even get to wear the shirt because once I put my head in the shirt ripped I send it back I even let them know the sawing of the shirt is coming out they said that’s not they problem once you buy a shirt the sawing is not supposed to come out or the shirt not supposed to rip like this they didn’t help me or anything I will never ever buy from this store again they are so easy to take your money like if you don’t work hard for your money unbelievable this is the first time this ever happened to me don’t buy form this store there clothes are not saw in correctly‼️‼️‼️‼️

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1 review

Jul 24, 2024

Missing refund for weeks and no customer support response

I've been shopping at Browns for years with absolutely no issues, in fact it was one of my favorite places to shop! However, my most recent order has been nothing but a debacle. I've been emailing for over 3 weeks regarding a missing refund and in that time I received only a single reply stating that the refund had been issued. However, only a partial refund showed up on my credit card statement. I have sent email after email trying to resolve yet no assistance has been received. Browns customer service used to be reliable and quick, unfortunately that is no longer the case. I am no longer comfortable shopping with Browns due to the missing refund and completely absent customer support. It has already taken up far too much time and energy and I will now have to take the matter up with my credit card company.

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Kamil

1 review

Jul 11, 2024

Balenciaga Triple S Denim Black

Everything as it should be order on time. I'd love to order something again sometime. Thank you

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Alex

1 review

Jun 26, 2024

Generally a good experience

Had a generally decent experience. Ordered leather SLP jacket on the 14th June, received on 19th June. The prices are great, much better than other places especially for Saint Laurent. The reason didn't give full stars is due to the bad performance from dhl

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Elaine Everett

1 review

May 21, 2024

I didn't receive the item and Browns refuses to refund

I purchased a Gucci women's schoolbag from this website on May 1st. The delivery address is Macau. The order number is: YZNHBT. The other party showed that it was shipped at 03:20 in the morning on May 2 (Asia time). The carrier was DHL and the tracking number was 5155049480. The package was not dispatched after arriving at the Macau operation station. Instead, it was returned directly to the sender. I did not sign for it or touch the package. DHL Macau can also confirm this! Includes logistics information. Now the other party (website) refuses to refund. They say that the package sent does not match what they received! Put the responsibility on my side! I didn't receive the package at all. Why is the responsibility on my side? ?

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I.M.

1 review

Apr 4, 2024

1 Stern ist noch zuviel

1 Stern ist noch zuviel! Shirt bestellt, in der falschen Farbe geliefert. Versandkosten nach Deutschland wurden trotzdem nicht erstattet, keine Reaktion auf Emails.

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Iris

1 review

Mar 22, 2024

Ich habe bei Browns Fashion ein…

Ich habe bei Browns Fashion ein Designer - T-Shirt bestellt, das in schwarz angegeben und abgebildet war - Versandkosten betrugen 10 Euro. Als es ankam, stellte sich heraus, dass das Shirt grün/grau war. Ich kontaktierte den Kundenservice 2x, erhielt nie eine Antwort. Ich sendete es zurück mit dem Grund der Retoure und dem Hinweis, mir die Versandkosten zu erstatten, da es fälschlicherweise ja ein Fehler ihrerseits war - heute ist das Geld erstattet worden: die Versandkosten wurden abgezogen!!! Geht gar nicht und ist sicherlich meine letzte Bestellung dort

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1 review

Mar 10, 2024

Extremely disappointing experience.

Very, very disappointed with Browns Fashion. The website is clunky and offers extremely poor UX. I purchased an expensive white t shirt which arrived marked and stained. I emailed Browns Fashion Customer Service Team advising them of this and requested a replacement but never even received a response… Totally non-existent customer service. Hugely disappointing experience from start to finish. I would not recommend Browns Fashion to anyone. Try Matches or Mr Porter instead.

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Month	Average	Reviews
Jul 24	3.0	2
Aug 24	1.0	1
Sep 24	1.3	3
Oct 24	1.0	2
Nov 24	1.0	1
Dec 24	1.0	2
Jan 25	1.0	1
Feb 25	—	0
Mar 25	2.5	2
Apr 25	—	0
May 25	—	0
Jun 25	1.0	1

Browns Fashion reviews & trust report

Browns Fashion has a mixed customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 61 positive reviews

Top complaintsof 38 negative reviews

How it compares

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