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BudgetAir.com receives a mixed reception from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the smooth and easy booking process, highlighting the absence of hidden fees and fast transactions, the majority report severe issues with customer service and booking reliability.
Many customers describe their experiences as frustrating, citing problems such as unresponsive support, unexpected charges, and difficulties in obtaining refunds. Complaints about being unable to modify bookings or receiving incorrect refund amounts are prevalent, with some labeling the company as a scam. Despite a few positive experiences, the overwhelming sentiment points to a lack of trust and support, leading to a negative overall impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Jan 26 | 2.6 | 32 |
| Feb 26 | 2.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Smooth and easy experience”
“Aucun service à la clientèle, les vols ont été décalés par la compagnie aérienne”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: budgetair.com/en_us is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.6).
60 reviews of budgetair.com/en_us. Filter by what matters to you.
Complete trash and scam in the fine print. Won't ever use again and recommend staying away. Your better off on other sites that are up front and won't tax you over every little thing and refuse to refund you when you don't use the ticket even 60 days before the flight, unless you pay more fees.
ABSOLUTELY HORRIBLE EXPERIENCE. After they blew me off and ignored BBB complint, I posted a review here, and they said someone will get back to me within 24 hours. NO ONE EVER DID. Just like during their customer exoerince. They're thieves, DO NOT EVER BOOK with them, just go directly to airlines, they're a middle man you don't need, they'll never do any changes to your tickets, or give you credit etc, their protective fee is BS, it doesn't mean anything. I hope you croocks are enjoying the money you stole from me.
I put in a date for travelling to Turkey on the 28th day of June Somehow the site changed this to the 18th March. I informed the airline of the mistake only 5 mins later. I was told there was nothing they could do. I am extremely annoyed.
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 62% are 1–2★.
BUYER BEWARE!!!! They are set up for as many road blocks as possible when they need to refund you your money. Not worth the few dollars you 'save' going through this website. Its as close to a scam you can get with staying 'legal'. Peter's response below just adds to the suspicious nature, like they do not know their customers. I just checked my profile, my phone number and personal email are both updated and present on my account. How can you NOT have my contact information when it is in your database. You REALLY need to do better.
Ive purchased a pack of flights with more than 6 months in advance. Suddenly they change the timeline on 2/3 flights which doesnt work for me since i have already booked taxis and hotels for the timeline of the flights i had booked. Now they say they cant refund me 100% since 1/3 flights hasnt changed its timeline even though i bought the 3 flights pack with them. Now they say my refund is going to take 8-10 weeks!!! Worst costumer service i have ever seen. Avoid doing business with this terrible company of thieves. 6 days after this review and their reply, no one has contacted me…
I highly recommend this service for its professionalism and responsiveness. Although I had initial concerns regarding my e-ticket, the team handled the process seamlessly, delivering it ahead of schedule. The support agents were incredibly helpful and kept me updated throughout.
I booked a flight through Budget air as the price was good, however it was my first time and certainly the last. When I booked the flight I purchased all the refund protection possible as I have been dealing with a medical condition for the previous year so I wanted to be protected in case I needed to cancel or change the flight. I ended up asking to cancel as my surgery date related to my condition was rescheduled and now interfering with the flight. I was back and forth with customer service for days and days on end, and I provided them with all the documentation they asked for, yet I am told I do not qualify for a refund. That is absolutely disgusting and outrageous. A human being has a medical condition which ended up requiring a very much need surgery to and you won’t provide a refund. What’s the point of paying all this extra money for refund protection if it won’t even protect customers against something as serious as a surgery??? Your customer service is disgusting, heartless, and pathetic. This agency quite honestly should be sued for providing false refund protection. I certainly will be spreading the word. If you’re thinking about booking through budget air, I would absolutely recommend NOT doing so if you think there is any chance at all you may need to cancel.
I’m totally disgusted with this company,I’m not sure as yet if I had an attempted scam - I booked a flight for an elderly friend of mine on my credit card and gave his email for the e-ticket to be sent to- he didn’t receive an email and forgot his details of the flight to India-I contacted Budgetair.co.uk and tried to retrieve his details-Firstly I was met with nothing other than rudeness from a so called supervisor by the name of Max - unable to assist at all ! So I called again and spoke with another Indian gentleman and was speaking to him continuously for 2 hours and he insisted that I must pay for the ticket once more before he could give me the details and I would then be reimbursed immediately-I didn’t like the sound of this but eventually gave him my bank card details- which he said he couldn’t obtain payment even though he tried! I was not happy with the result of this so I then contacted my bank who told me that 2 attempts to obtain money had been made 1 attempt for £402 and a second attempt for £760 -so my bank froze my account which has created a major problem for me as I’m going away myself in a couple of days-the amount originally paid for the India trip was £380 so why he tried to obtain A total of £1162 I don’t know-it appears to me tha I was almost scammed-please be very aware if you are dealing with this company
Very professional, glad to see such service
Very easy and straightforward - no hassle
Apgavikų įmonė,per jų kaltė nespejau parskrides iš Bankoko į Frankfurtą persėsti I kitą skrydį I Dublina,turėjau 620 eurų papildomų išlaidų,niekas man pinigų negrąžino,ir atsakinėjo į laiškus rašydami tas pačias nesąmones,apeikite šitą agentūra
It's easy to arrange the booking. User friendly website. Thanks Team
I feel stupid for booking through Budgetair without reading the reviews when it clearly states to avoid booking with them. I've booked my DIRECT flight and suddenly they changed my flight TO A CONNECTION FLIGHT. My original trip was 2hrs and 3 min turned into a 6 hr flight. so I got connected to customer service and Budgetair just blamed it on the airlines and told me to contact them because it was the airline who changed my flight. I called the airline only to find out Budget air is lying. They said they do not change any bookings third party does. It shows that they never booked my flight and when my original flight is all sold out they rebooked it as a connection flight. Horrible now I have to live in fear hoping my now changed flight won't get changed again. I regret so much I want to turn back time and rebook my flight with the airline directly even if it costed me more.
Avoid at all costs. Very dangerous for international travel. BudgetAir refused to promptly correct a simple name field error on an international ticket — despite Lufthansa explicitly approving and documenting the correction. They were perfectly fine with stranding me in Japan. Very unfriendly helpdesk, classic methods of screwing their clients. This put my Japan trip at real risk of denied boarding. Zero ownership, slow response, and dangerous for international travel. Book directly with the airline.
Site doesnt show clear tickets selection no info on luggage etc Also now e tickers are coming in parts just one way f9r 1 person for a simple travel of mumbai to Dubai Very poor expeience will think twice next time even if some price differe
CrowdTrust is a review platform that operates similarly to Trustpilot, providing consumers with a space to share and read experiences about various services and products. The company focuses on gathering authentic customer feedback, enabling users to make informed decisions based on the insights of their peers. Targeting a broad audience, including travelers and consumers seeking reliable information on services, CrowdTrust strives to enhance transparency and trust in the marketplace. By allowing users to compare experiences and ratings, the platform aims to foster a community of informed consumers who can confidently choose services that meet their needs.
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