Builders Warehouse is an online platform specializing in providing contractor-grade building materials directly to consumers. The company offers a wide range of products, including roofing, siding, and sheet metal materials, catering primarily to contractors, builders, and homeowners undertaking construction and renovation projects. With a focus on quality, Builders Warehouse ensures that customers have access to top-tier materials at competitive prices. The company has been operational since 1985, establishing a reputation for delivering excellent customer service alongside its product offerings. Builders Warehouse aims to simplify the purchasing process for customers by providing a comprehensive online shopping experience that includes detailed product information and convenient home delivery options. By focusing on essential building materials, Builders Warehouse serves as a reliable resource for those in the construction industry and DIY enthusiasts alike.
Builders Warehouse faces significant criticism from consumers, with many expressing frustration over poor service and product quality. Reviewers frequently mention long wait times for assistance in-store, with reports of inadequate staff presence leading to subpar customer experiences.
Complaints about delivery issues are rampant, including missed deliveries and lack of communication regarding stock availability. While a few customers appreciate the speed of delivery for certain products, these positive experiences are overshadowed by the overwhelming number of negative reviews highlighting dishonesty and dissatisfaction with refunds. Additionally, some consumers report issues with specific products, such as the AutoWorx PVC Car Mats, which did not meet expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 36 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 3.7 | 3 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 36 most recent reviews.
“Shout out to Builders Warehouse Nelspruit Enock Masinga excellent service keep it up”
“Customer Service subpar”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | −49% | 36 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Builders Warehouse is #5 of 5 on overall rating in this group. On service, Builders Emporium scores higher (5.0 vs 1.8).
36 reviews of Builders Warehouse. Filter by what matters to you.
Grace Vycor eNV-S For some reason this seems to be the hardest product to locate - Builders Warehouse had what we needed and it was delivered even faster than they promised! I want to say, in the past I was skeptical about using this website because of questionable review - I'm here to say they are LEGIT and they performed on their word and delivered!
Shout out to Builders Warehouse Nelspruit Enock Masinga excellent service keep it up! Regards Hennie
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Good customer service...they sell quality goods at good and reasonable prices, always put their customers first
A great place. I think I'll contact builders as I dont think they are aware of this profile and cant vet the reviews legitimacy. I think its a great place, people are friendly and always see not help around. They try hard and it's a great place all round.
Recently I have had the pleasure of dealing with Ashwin Hendriks from the Paarl outlet again, this knowledgeable man really goes out of his way to assist in his very friendly manner. Please keep it up Ashwin!
Jason and Amy took the time to assist me with every aspect of my purchase and delivery. As a new house-owner, working on my first major projects, Amy answered all my questions and helped alleviate any concerns regarding ordering and cross-country shipping. Jason managed the shipping process and the vendors to ensure my product arrived as discussed and in good condition. Jason even went above and beyond, taking personal responsility for the shippers miscommunication. I would definitely trust Builders Warehouse and their team for future needs.
Builders Warehouse is an online platform specializing in providing contractor-grade building materials directly to consumers. The company offers a wide range of products, including roofing, siding, and sheet metal materials, catering primarily to contractors, builders, and homeowners undertaking construction and renovation projects. With a focus on quality, Builders Warehouse ensures that customers have access to top-tier materials at competitive prices. The company has been operational since 1985, establishing a reputation for delivering excellent customer service alongside its product offerings. Builders Warehouse aims to simplify the purchasing process for customers by providing a comprehensive online shopping experience that includes detailed product information and convenient home delivery options. By focusing on essential building materials, Builders Warehouse serves as a reliable resource for those in the construction industry and DIY enthusiasts alike.
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