Building Materials Wholesale is an online retail company specializing in the distribution of a wide range of building supplies across the UK. The company operates a growing network of specialized online stores, each offering extensive selections of building products at low wholesale prices. Their offerings include sheet materials, insulation products, and a diverse range of bricks from reputable manufacturers. This extensive product portfolio is designed to meet the needs of businesses of all sizes in the construction and manufacturing sectors. Targeting contractors, builders, and construction companies, Building Materials Wholesale aims to streamline the purchasing process for building materials by providing 24/7 access to their inventory. The company prioritizes customer service and ensures that clients can easily find the materials they require for various projects. With a commitment to offering the widest selection of building products online, Building Materials Wholesale is positioned as a reliable resource for the construction industry.
Building Materials Wholesale receives mixed feedback from customers, with a notable divide in experiences. Many reviewers praise the company for its "really good and quick service," highlighting competitive pricing and great product quality.
Positive comments emphasize helpful staff and reliable delivery when expectations are met. However, significant complaints arise regarding poor customer service and delivery issues. Customers report a lack of communication, with instances of unapproved changes to orders and unexpected charges for missed deliveries. The overall sentiment reflects a blend of satisfaction with service quality and frustration with delivery logistics and customer support. Ultimately, while some customers have positive experiences, the negative feedback on service consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.2 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.0 | 2 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“Really good and quick service from this company”
“Shocking customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 50 out of 100 | 3.4 out of 5 (fair) | 2.6 out of 5 (poor) | — | 9 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | 35 |
Bottom line: Building Materials Wholesale is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 2.6).
9 reviews of Building Materials Wholesale. Filter by what matters to you.
Over a year ago
Shocking customer service. Ordered a number of sheets so a really bulky item. No option to choose delivery day or time. And I was told I would be charged for a failed delivery if I wasn’t there at 8 a... See more
Over a year ago
Really good and quick service from this company. Competitive prices. Delivery expensive but the overall price was still cheaper than other companies. The delivery driver was really helpful and chatty... See more
Over a year ago
Ordered, no email, no phonecalls, no delivery date. Suddenly I am called, the delivery is outside.. we were not there, so they wanted to charge us £50 for a delivery of 1 timber sheet. What a rip... See more
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Polarized pattern: few middle ratings. 56% of recent reviews are 4–5★ and 44% are 1–2★.
Shocking customer service. Ordered a number of sheets so a really bulky item. No option to choose delivery day or time. And I was told I would be charged for a failed delivery if I wasn’t there at 8 am the same day. A very rude person on the phone. It’s like customers are an inconvenience for them…. AVOID. It’s just not worth it.
Really good and quick service from this company. Competitive prices. Delivery expensive but the overall price was still cheaper than other companies. The delivery driver was really helpful and chatty and helped me unload the wood and carry it into the house! There was a couple of scuffs on the panelling but nothing some paint and filler wouldn’t fix.
Ordered, no email, no phonecalls, no delivery date. Suddenly I am called, the delivery is outside.. we were not there, so they wanted to charge us £50 for a delivery of 1 timber sheet. What a rip off, they make their money on delivery costs! They said (apparantly proved they emailed me by showing my email address in their system), but NO proof of email sent, no proof provided. Absolutely useless, and frankly lying customer service. NEVER shop again!
Building Materials Wholesale is an online retail company specializing in the distribution of a wide range of building supplies across the UK. The company operates a growing network of specialized online stores, each offering extensive selections of building products at low wholesale prices. Their offerings include sheet materials, insulation products, and a diverse range of bricks from reputable manufacturers. This extensive product portfolio is designed to meet the needs of businesses of all sizes in the construction and manufacturing sectors. Targeting contractors, builders, and construction companies, Building Materials Wholesale aims to streamline the purchasing process for building materials by providing 24/7 access to their inventory. The company prioritizes customer service and ensures that clients can easily find the materials they require for various projects. With a commitment to offering the widest selection of building products online, Building Materials Wholesale is positioned as a reliable resource for the construction industry.
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