I got my parcel very fast after I contacted support.
The Customer Support did a good job with finding my lost parcel and always kept me informed about the status. Very happy with the service.

CALECIM® Professional is a skincare and haircare company that specializes in products derived from ethically sourced stem cells. The company offers a range of innovative solutions designed to promote skin rejuvenation and hair health, appealing to consumers who prioritize scientifically-backed beauty treatments. Their proprietary active ingredients aim to provide effective results in a market that increasingly values natural and sustainable sourcing. Targeting both individual consumers and professionals in the beauty and wellness industry, CALECIM® Professional provides free shipping options to various countries, including the United States, Singapore, and several European nations. The company's commitment to quality and ethical sourcing positions it as a trusted choice for those seeking advanced skincare and haircare solutions backed by scientific research.
CALECIM® Professional garners a generally positive reception, with many reviewers praising the effectiveness of its products, particularly the serums that reportedly deliver impressive results for skin texture and acne scars. Customers frequently highlight the noticeable improvements in their skin, with some describing the products as "game changers" in their skincare routines.
However, there are significant concerns regarding pricing, as many feel the products are overpriced for the quantity received, leading to dissatisfaction among some users. Additionally, complaints about customer service and issues with loyalty rewards programs surface, with some consumers expressing frustration over their experiences. Despite these criticisms, the overall sentiment remains favorable, with a strong majority of users recommending CALECIM® products for their efficacy.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 703 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.3 | 24 |
| Nov 24 | 4.2 | 69 |
| Dec 24 | 4.3 | 20 |
| Jan 25 | 4.8 | 10 |
| Feb 25 | 4.7 | 23 |
| Mar 25 | 3.0 | 8 |
| Apr 25 | 4.3 | 24 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.4 | 21 |
| Jul 25 | 4.2 | 23 |
| Aug 25 | 4.2 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service here is second to none”
“Not worth the price or hype”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | −2% | 703 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.1 out of 5 (good) | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: CALECIM® Professional is #5 of 5 on overall rating in this group. On quality, Truviv scores higher (4.8 vs 4.2).
500 reviews of CALECIM® Professional. Filter by what matters to you.
The Customer Support did a good job with finding my lost parcel and always kept me informed about the status. Very happy with the service.
Had an issue placing an order and got an immediate resolution from the extremely helpful customer experience team. I am traveling for a few months and had to stock up, they even helped me get my order out quickly to make it in time before my departure. Apart from that, the products are phenomenal.
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The hair growth product never worked for me.
I started my journey with calecim very hopeful, as a more natural way to deal with crown thinning and temple recession and hair loss. I saw the Scottish lady and her review of the product and thought I would try it . However it was very expensive but I preferred to give this a try compared to the standard DHT blockers and minoxidil . Sadly this was an expensive failure, in fact I could have got a hair transplant for the amount I spent on the product over the whole year which is sad. Do check your expectations at the door. I think this may only be useful for women who don't have ongoing hair loss, but perhaps want. to top up a few baby hairs. This is not really suitable for men with hair loss in my opinion
I have been using the entire skincare line of Calecim for over a year now. I've seen a remarkable improvement to my sagging facial contours (Nasal labial folds and jawline) in as little as one month among other things like calming my red patchy face. These products work! That is why I have continued to use it to this day. My favorites are the pink serum, MAC and the hydration cream. I'm 60 yrs old. I still have a full head of lush silver hair so I don't need the hair serum yet. But when I feel it's time to use the hair serums I will not hesitate. Judging from their skincare, I am confident that I can trust the hair serum to work.
I haven't seen any progress yet, but I feel it may still be a bit early. I do have a suggestion however. Some of us are aging and/or plagued with mobility issues (i.e. early Parkinson's), pulling the cap off the vial and pushing the nozzle attachment onto the vial is nearly impossible. I spill half a vial every week. This product is too expensive to waste like this. As a compounding Pharmacist, I understand the issues with the bottle needing to be sealed in such a fashion to increase shelf-life, but is there no way to prepare the solution and vacuum sealed it into a vial with an applicator already attached? I will update my review regarding my results in another couple months...
An excellent customer service! Theresa and Johanne answered all questions within an hour several times. As I leave in European Union, I need to pay additional custom fee for all purchases outside of EU. Customer service kindly offered me to refund my custom fee afterwards. This is very kind and helpful as because of this fee (20% of the order amount) I was hesitant to place an order, but not any longer. Thank you Theresa and Johanne!
Your hair regrowth serum I used for a year did not work at all and was outrageously over priced. I have wasted tons of money on it and have since given up on regrowing my hair because I'm upset that I thought I found something that would work, spent a ton of money on, and have absolutely nothing to show from it. Thanks a lot.
great product. seems to give good results. its on the pricier side but if it gets results then it is worth it to me.
I’ve tried the facial serum and the multi action cream. I use the serum during & after monthly dermarolling at home, but honestly don’t see any changes. What kinds of changes should I be able to see? I was using about 1 vial per session over about 4-7 months So I started using it with my everyday skincare instead. I’m not sure I saw much difference? I stopped after a couple of weeks. The multi action cream really left me unimpressed. Did not keep my skin moisturized and saw no changes with a bottle of use. I get much better results with my bioessence copper peptide/vegan squaline night cream. Customer service has been unhelpful. I gained a bunch of rewards points after like a year of subscriptions but they wouldn’t allow me to add my rewards to my next shipments. And why is that? I’m still purchasing regularly; why not allow me to claim my rewards with my subscription purchases? That’s just greedy. Customer service was unapologetic so I told her I found a way around it, not that she helped. I just cancelled my current subscription and started a new one, in order to claim my rewards. After that she offered me a 10% discount for my trouble? …….. I’ve found that customer service agents with this company are uncaring at best, and borderline-rude. Lastly, what is with the lack of actual information on this website? There is just a bunch of jargon in the product descriptions, but I’m truly learning nothing about these products. I feel like this means they are no better than drugstore anti aging creams & serums, but the high price tag and the flashy PPT name is meant to make us think these products are some wonderful new skin technology? I REALLY wanted this to work, but I think y’all have just made fools of many of us.
Original purchase got contaminated. Very prompt response from Calecim customer service upon posting initial review about disappointment of not getting to try the Professional Serum to the last drop. Calecim will be sending a replacement bottle. If the replacement bottle does good things for my skin, I will subscribe (much better pricing) so as not to run out between re-order as bottle is very small. Good customer service is rare these days. Very impressed with Calecim customer service, which is in fact, better than good. Outstanding, actually! Having a great product is a must, but great customer service is the only way to keep customers loyal. Thank you, Calecim customer service (Leva and Theresa) for the follow up and prompt response. Five stars for customer service. Will update on result once I've had a chance to finish the replacement bottle.
CALECIM® Professional is a skincare and haircare company that specializes in products derived from ethically sourced stem cells. The company offers a range of innovative solutions designed to promote skin rejuvenation and hair health, appealing to consumers who prioritize scientifically-backed beauty treatments. Their proprietary active ingredients aim to provide effective results in a market that increasingly values natural and sustainable sourcing. Targeting both individual consumers and professionals in the beauty and wellness industry, CALECIM® Professional provides free shipping options to various countries, including the United States, Singapore, and several European nations. The company's commitment to quality and ethical sourcing positions it as a trusted choice for those seeking advanced skincare and haircare solutions backed by scientific research.
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