Loyalty rewards and gift with purchase are scams
Despite spending $1000s subscribing to 3 different products, I am unable to use my accumulated loyalty points on rewards as I need to make additional purchases to use them. Sounds like a scam.

CALECIM® Professional is a skincare and haircare company that specializes in products derived from ethically sourced stem cells. The company offers a range of innovative solutions designed to promote skin rejuvenation and hair health, appealing to consumers who prioritize scientifically-backed beauty treatments. Their proprietary active ingredients aim to provide effective results in a market that increasingly values natural and sustainable sourcing. Targeting both individual consumers and professionals in the beauty and wellness industry, CALECIM® Professional provides free shipping options to various countries, including the United States, Singapore, and several European nations. The company's commitment to quality and ethical sourcing positions it as a trusted choice for those seeking advanced skincare and haircare solutions backed by scientific research.
CALECIM® Professional garners a generally positive reception, with many reviewers praising the effectiveness of its products, particularly the serums that reportedly deliver impressive results for skin texture and acne scars. Customers frequently highlight the noticeable improvements in their skin, with some describing the products as "game changers" in their skincare routines.
However, there are significant concerns regarding pricing, as many feel the products are overpriced for the quantity received, leading to dissatisfaction among some users. Additionally, complaints about customer service and issues with loyalty rewards programs surface, with some consumers expressing frustration over their experiences. Despite these criticisms, the overall sentiment remains favorable, with a strong majority of users recommending CALECIM® products for their efficacy.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 703 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.3 | 24 |
| Nov 24 | 4.2 | 69 |
| Dec 24 | 4.3 | 20 |
| Jan 25 | 4.8 | 10 |
| Feb 25 | 4.7 | 23 |
| Mar 25 | 3.0 | 8 |
| Apr 25 | 4.3 | 24 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.4 | 21 |
| Jul 25 | 4.2 | 23 |
| Aug 25 | 4.2 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service here is second to none”
“Not worth the price or hype”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | −2% | 703 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.1 out of 5 (good) | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: CALECIM® Professional is #5 of 5 on overall rating in this group. On quality, Truviv scores higher (4.8 vs 4.2).
500 reviews of CALECIM® Professional. Filter by what matters to you.
Despite spending $1000s subscribing to 3 different products, I am unable to use my accumulated loyalty points on rewards as I need to make additional purchases to use them. Sounds like a scam.
No change can been seen. The product smells bad, like it’s slightly off. Very expensive for smelly stuff that doesn’t do anything. The smell leads you to wonder from what it’s made from.
Honestly don’t bother..used the growth serum for months, zero difference to my fine lines. Bought the MAC cream which is in a jar so obviously even if it would be an efficient formulation with the repeated air and light exposure the growth factors would become ineffective after a short period of time anyway.. not to mention how unsanitary a jar is. The other cream has fragrance (in 2025..) so didn’t even bother with that one. Overall quite an underwhelming experience.
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This is a product review, not a customer service review. Hair serum: good. I used one kit to help regrow hair after extensions pulled out mine. There was some regrowth. However, it was short lived. No regrowth in one patch at front hairline. Maybe if I continued on for 2-3 more cycles? Serum: used one ampule after Morpheus8. I developed insane acne (I have never had acne) for about 10 days. After that, I received comments about how pretty my skin is. Multi action cream; I used one 20g jar after Morpheus and serum. All seemed well. I had to stay indoors most of that time healing from Morpheus so I wasn’t in the sun. But how much was product and how much was Morpheus? I was willing to give enough credit to Calecim to order more serum that winter (still have not used it) and 1.5 years later I just started multi action cream again, as well as the eye cream. Why 2 stars? Use with caution. As far as I can tell from the website, both creams contain citric and or lactic acids. That explains the instant skin brightening. It’s not the PTT6. Both of those acids cause photo sensitivity, and citric acids drive hyperpigmentation (brown sun spots). any responsible dermatologist will tell you that. Because Calecim is a face cream claiming that it can combat hyperpigmentation and truly heals the skin with growth factors, Calecim has a special obligation to make clear the inclusion of these ingredients and the potential for issues layering them, and especially applying them during the day, every day. They are not listed as actives and I had to dig a little to find them in the list. Lactic acid absolutely should be listed as an active. My face turned bright red and felt sunburned all day. I have an acid burn at the corner of my right eye and one on each side of my nose bridge where it meets the eye sockets after one day of using the eye cream and multi action cream together. The tissue surrounding my eyes, including the “water line” were blood angry red the whole day. Had I known there were acids in these products I would not have purchased them. I would have stuck to the serum. I also would not have applied them the afternoon after I had sampled a bakuchiol eye cream. (I showered in between applications) I suspect the Exosomes are effective. But the formulation is not right for me, and it’s too difficult to tell if the bright and tight results are driven by the acids or the Exosomes. I’m going to continue with the serum I have and see how that works. I have hope because it’s just plain serum. READ the ingredients carefully. Not just the actives section. You have to click on a different section to see ALL.
The hair growth product never worked for me.
I’ve tried the facial serum and the multi action cream. I use the serum during & after monthly dermarolling at home, but honestly don’t see any changes. What kinds of changes should I be able to see? I was using about 1 vial per session over about 4-7 months So I started using it with my everyday skincare instead. I’m not sure I saw much difference? I stopped after a couple of weeks. The multi action cream really left me unimpressed. Did not keep my skin moisturized and saw no changes with a bottle of use. I get much better results with my bioessence copper peptide/vegan squaline night cream. Customer service has been unhelpful. I gained a bunch of rewards points after like a year of subscriptions but they wouldn’t allow me to add my rewards to my next shipments. And why is that? I’m still purchasing regularly; why not allow me to claim my rewards with my subscription purchases? That’s just greedy. Customer service was unapologetic so I told her I found a way around it, not that she helped. I just cancelled my current subscription and started a new one, in order to claim my rewards. After that she offered me a 10% discount for my trouble? …….. I’ve found that customer service agents with this company are uncaring at best, and borderline-rude. Lastly, what is with the lack of actual information on this website? There is just a bunch of jargon in the product descriptions, but I’m truly learning nothing about these products. I feel like this means they are no better than drugstore anti aging creams & serums, but the high price tag and the flashy PPT name is meant to make us think these products are some wonderful new skin technology? I REALLY wanted this to work, but I think y’all have just made fools of many of us.
I tried you hair growth serum and 4 face products. I felt for the price, they were average. The hair growth my husband and I didn't see much for results. You asked for specifics: My husband used the hair serum for over 7 months, and the new hair growth was more like peach fuzz, and very little of it. I had 1 product of face cream sent after expiration date, had to get replacement. Had another turn color on me, way before expiration date. Yes a new one was sent, but for the cost would expect these things not to occur.
CALECIM HAIR SYSTEM I have tried the hair system product after watching a successful review of a UTUBER about her father/husband hair. I have hormonal hair loss with shedding and thinning due to age. Product is very expensive that's why I have applied it mainly at the front. I am afraid it didn't do much for me at all considering that I have already baby hair growth from a cheaper caffeine products. Maybe worth a try as everyone is different but it is an expensive experiment.
Just to update the comment (I have use the product for professional solution pigment for the pigmatintion on my skin more that 6 months but l haven’t found any differenent , l will carry to complete all tje container and update my comment if l doubd something good 🤔, l would like to add mainton that tje custmor services help me becouse l lost my parcel but it’s lime to sort it out .my clinic they are recommend this product if they not l didn’t use it because there’s no change.) . Well l have received an email that saying (We would be happy to offer a refund of your latest order if you would be willing to remove the review.) 😡 The request to remove my comment instead of refunding my money was ridiculous. Seeing a business resort to such tactics is disheartening. Rather than cheating, you should focus on improving their product and maintaining a good reputation. It's absurd to think I paid for this kind of treatment or that I would tolerate being deceived just to get my money back.
CALECIM® Professional is a skincare and haircare company that specializes in products derived from ethically sourced stem cells. The company offers a range of innovative solutions designed to promote skin rejuvenation and hair health, appealing to consumers who prioritize scientifically-backed beauty treatments. Their proprietary active ingredients aim to provide effective results in a market that increasingly values natural and sustainable sourcing. Targeting both individual consumers and professionals in the beauty and wellness industry, CALECIM® Professional provides free shipping options to various countries, including the United States, Singapore, and several European nations. The company's commitment to quality and ethical sourcing positions it as a trusted choice for those seeking advanced skincare and haircare solutions backed by scientific research.
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