Fabulous products, wonderful customer service
I’m loving the Calecim products! Customer service is super gracious and kind in addition to being quick to respond. I needed a little clarification on an order and it was easy to clear up.

CALECIM® Professional is a skincare and haircare company that specializes in products derived from ethically sourced stem cells. The company offers a range of innovative solutions designed to promote skin rejuvenation and hair health, appealing to consumers who prioritize scientifically-backed beauty treatments. Their proprietary active ingredients aim to provide effective results in a market that increasingly values natural and sustainable sourcing. Targeting both individual consumers and professionals in the beauty and wellness industry, CALECIM® Professional provides free shipping options to various countries, including the United States, Singapore, and several European nations. The company's commitment to quality and ethical sourcing positions it as a trusted choice for those seeking advanced skincare and haircare solutions backed by scientific research.
CALECIM® Professional garners a generally positive reception, with many reviewers praising the effectiveness of its products, particularly the serums that reportedly deliver impressive results for skin texture and acne scars. Customers frequently highlight the noticeable improvements in their skin, with some describing the products as "game changers" in their skincare routines.
However, there are significant concerns regarding pricing, as many feel the products are overpriced for the quantity received, leading to dissatisfaction among some users. Additionally, complaints about customer service and issues with loyalty rewards programs surface, with some consumers expressing frustration over their experiences. Despite these criticisms, the overall sentiment remains favorable, with a strong majority of users recommending CALECIM® products for their efficacy.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 703 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.3 | 24 |
| Nov 24 | 4.2 | 69 |
| Dec 24 | 4.3 | 20 |
| Jan 25 | 4.8 | 10 |
| Feb 25 | 4.7 | 23 |
| Mar 25 | 3.0 | 8 |
| Apr 25 | 4.3 | 24 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.4 | 21 |
| Jul 25 | 4.2 | 23 |
| Aug 25 | 4.2 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service here is second to none”
“Not worth the price or hype”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | −2% | 703 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.1 out of 5 (good) | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: CALECIM® Professional is #5 of 5 on overall rating in this group. On quality, Truviv scores higher (4.8 vs 4.2).
500 reviews of CALECIM® Professional. Filter by what matters to you.
I’m loving the Calecim products! Customer service is super gracious and kind in addition to being quick to respond. I needed a little clarification on an order and it was easy to clear up.
Excellent products and excellent customer service. I’m a customer for like. I truly believe my skin is benefitting from Calecim products.
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CALECIM Multi Action Cream has been a game changer for me! I'm in my 50's and this has been the best product line I have tried. My skin is tighter, pores are diminished and I have an overall glow to my face. The MAC has also reduced my deep lines in such a short amount of time. My recommendation is to definitely give the CALECIM line a try. You won't be disappointed.
So far great. I had to delay starting because of chemo treatment.
Calecim, immediately notified me that the shipping company had an incorrect delivery address and asked me to provide them with my corrected address so they could re-ship the package of my products at no cost to me, it just so happened that, the U.S. Postal Carrier was able to find my address and they delivered my order today, so immediately notified them. I am using the Multi Action Skin Cream and Eye Contour Lifting Cream as well as the hair growth product. I have to use the product over the recommended period for 12 weeks for the product before I can provide an objective assessment, and that is 8 weeks away. the same applies to skin products, any product's benefit appears over long term use.
Thus far this has been the only thing that has helped my thinking hair. After only once course I am seeing new growth. It’s early days but I am starting to feel really hopeful - losing hair is so distressing. Of note although I am an older woman the loss was not akin to male pattern type baldness but was in patches - mainly on one side of my head where I had some skin inflammation.
CALECIM HAIR SYSTEM I have tried the hair system product after watching a successful review of a UTUBER about her father/husband hair. I have hormonal hair loss with shedding and thinning due to age. Product is very expensive that's why I have applied it mainly at the front. I am afraid it didn't do much for me at all considering that I have already baby hair growth from a cheaper caffeine products. Maybe worth a try as everyone is different but it is an expensive experiment.
Theresa is exceptional, and made extra efforts to help me obtain my rewards. Calecim Professional Serum is the finest skincare product I have ever used. The customer service is an excellent reflection of a phenomenal product. Thank you!
I have the whole line of Calecim. It is healing my skin. The products are so elegant and gentle. I am 47 years old. My skin is very sensitive with acne scarring and sun-damage. My skin simply soaks up the nourishment these products provide. I am very happy with the results. I have found it is worth investing in this wonderful company.
Phenomenal customer service.
I have tried to make payment with PayPal . Then I was suddenly redirected to their site and asked to put credit card details . This means they are misleading you into thinking you are paying with PayPal and take your card details. Also this way you have no customer protection and it is difficult to get your money back if they ship nothing . Lastly their prices are without tax so price 77 € for the cream is actually 98€ which you only see in the last step. Very suspicious practices and unusual for a legit company . I will pass.
With these specialty, high end products it’s simply too soon to submit a query for effectiveness, gauge of results, etc. as an older woman who has tried nearly all medical grade skincare, I’d appreciate more time to judge the products. Customer service and communication is definitely a 5/5 even compared to other brands I use such as SkinMedica and SkinCeuticals as well as in office treatments and as a nurse I have positive vibes from Calecim and have recommended to some physicians I know, but need more time to judge the products. I’m a longtime user of SkinMedica and find it hard to see results better with other products, but hold out hope with yours based on your more pleasant, efficient, and easier ordering process and mailing time.
What made my experience great they are asking me to comment on … it’s a product Calecim has created. The Multi Purpose Cream. I follow an influencer at times, she is only into finding the best of the best in ‘lux skin skincare’ as I have always been. She uses the serum and Multi Cream, I tried them both. As I have used another growth serum for years and continue I have stayed with the Calecim Multi Cream. As the Influencer said she doesn’t quite understand it’s magic nor do I. But we both treat it has one of our serums before your moisturizer. What it is does; smother complexion, tighten pores!
CALECIM® Professional is a skincare and haircare company that specializes in products derived from ethically sourced stem cells. The company offers a range of innovative solutions designed to promote skin rejuvenation and hair health, appealing to consumers who prioritize scientifically-backed beauty treatments. Their proprietary active ingredients aim to provide effective results in a market that increasingly values natural and sustainable sourcing. Targeting both individual consumers and professionals in the beauty and wellness industry, CALECIM® Professional provides free shipping options to various countries, including the United States, Singapore, and several European nations. The company's commitment to quality and ethical sourcing positions it as a trusted choice for those seeking advanced skincare and haircare solutions backed by scientific research.
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