Outstanding customer service.
Outstanding customer service.

CALECIM® Professional is a skincare and haircare company that specializes in products derived from ethically sourced stem cells. The company offers a range of innovative solutions designed to promote skin rejuvenation and hair health, appealing to consumers who prioritize scientifically-backed beauty treatments. Their proprietary active ingredients aim to provide effective results in a market that increasingly values natural and sustainable sourcing. Targeting both individual consumers and professionals in the beauty and wellness industry, CALECIM® Professional provides free shipping options to various countries, including the United States, Singapore, and several European nations. The company's commitment to quality and ethical sourcing positions it as a trusted choice for those seeking advanced skincare and haircare solutions backed by scientific research.
CALECIM® Professional garners a generally positive reception, with many reviewers praising the effectiveness of its products, particularly the serums that reportedly deliver impressive results for skin texture and acne scars. Customers frequently highlight the noticeable improvements in their skin, with some describing the products as "game changers" in their skincare routines.
However, there are significant concerns regarding pricing, as many feel the products are overpriced for the quantity received, leading to dissatisfaction among some users. Additionally, complaints about customer service and issues with loyalty rewards programs surface, with some consumers expressing frustration over their experiences. Despite these criticisms, the overall sentiment remains favorable, with a strong majority of users recommending CALECIM® products for their efficacy.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 703 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.3 | 24 |
| Nov 24 | 4.2 | 69 |
| Dec 24 | 4.3 | 20 |
| Jan 25 | 4.8 | 10 |
| Feb 25 | 4.7 | 23 |
| Mar 25 | 3.0 | 8 |
| Apr 25 | 4.3 | 24 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.4 | 21 |
| Jul 25 | 4.2 | 23 |
| Aug 25 | 4.2 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service here is second to none”
“Not worth the price or hype”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | −2% | 703 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.1 out of 5 (good) | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: CALECIM® Professional is #5 of 5 on overall rating in this group. On quality, Truviv scores higher (4.8 vs 4.2).
500 reviews of CALECIM® Professional. Filter by what matters to you.
Outstanding customer service.
Really nice cream that I believe has Growth factors present- I use it in conjunction with the Pink GF liquid several nights a week- it’s luxe.
This is my 3rd time ordering. I love this serum and am looking forward to trying Calecim's other products. They have very fast shipping and the products are packaged well. I als9 love the reduced pricing with a subscription.
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Took away the microneedling redness very quickly. Feels like water on my face. No downsides after almost finishing the first bottle. Really like it so far. It’s just such a tiny bottle, it’s not realistic to maintain long term.
Great communication, safety delivery and good product
I have tried and tried to get my return done and all I get are hoops. They purposely make it difficult to even find where to do a return and put a lot of strictures on it.I got my request sent in finally 5 days ago and they still haven't sent me the label. Their responses are slow and don't give you what you need, and it drags on and on. I am calling my bank today. Too bad, because that was for one product, but I like the Recovery Night Complex a great deal. Calecim, Customer Service is everything. You have a huge amount of room for improvement here.
I finished the first 6 weeks…nothing noticeable at this point. I’m giving it another try with another batch…crossing fingers…
Good service with regular updates. The samples are very useful and in fact persuaded me to buy the multipurpose cream.
Loving my calecim products. Noticing more firmness slight plumpness from the multi action cream, have used the professional serum for micro needling once and definitely sped up the healing. Only one month into using these, but I plan on continuing for life.
Aside from the fact that their products are excellent, their customer service is astounding. The recently advertised a free product with any purchase- when my purchase arrived, it came with the promised free item, but also samples of four others! It all arrived quickly and with a free pouch as well
CALECIM® Professional is a skincare and haircare company that specializes in products derived from ethically sourced stem cells. The company offers a range of innovative solutions designed to promote skin rejuvenation and hair health, appealing to consumers who prioritize scientifically-backed beauty treatments. Their proprietary active ingredients aim to provide effective results in a market that increasingly values natural and sustainable sourcing. Targeting both individual consumers and professionals in the beauty and wellness industry, CALECIM® Professional provides free shipping options to various countries, including the United States, Singapore, and several European nations. The company's commitment to quality and ethical sourcing positions it as a trusted choice for those seeking advanced skincare and haircare solutions backed by scientific research.
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