Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.

Car Mats UK specializes in the manufacture and sale of custom car mats, seat covers, and boot liners tailored to fit a wide range of vehicle makes and models. The company focuses on providing high-quality, UK-manufactured car accessories that are designed using advanced CAD technology, ensuring a precise fit for each customer's vehicle. Their product offerings include carpet and rubber car mats available in various materials and colors to complement individual car interiors. Targeting vehicle owners across the UK, Car Mats UK aims to meet the specific needs of customers seeking durable and stylish automotive accessories. Each product is made to order, with a commitment to dispatching orders within 3-5 working days. With a strong emphasis on craftsmanship and customer satisfaction, the company has garnered positive reviews from thousands of customers, reflecting the quality and reliability of their products.
Car Mats UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of the mats and the excellent customer service, noting quick delivery times and perfect fits for their vehicles.
Positive comments highlight the company's responsiveness, with some customers specifically mentioning helpful staff members who resolved issues efficiently. However, a substantial number of complaints center around order fulfillment problems, including missing products, incorrect items, and lack of communication. Consumers express frustration over unresponsive customer service and delayed deliveries, with some stating they received no updates or assistance after placing their orders.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | +0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 7 |
| Sep 24 | 2.1 | 7 |
| Oct 24 | 2.8 | 8 |
| Nov 24 | 2.3 | 6 |
| Dec 24 | 2.6 | 5 |
| Jan 25 | 3.3 | 4 |
| Feb 25 | 3.2 | 6 |
| Mar 25 | 2.3 | 7 |
| Apr 25 | 2.2 | 13 |
| May 25 | 2.7 | 7 |
| Jun 25 | 4.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fi...”
“Only customer service is via email and it’s takes days to get a response, I imagine this is due to the amount of peop...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 0% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | — | 1.6 out of 5 (poor) | — | 1,000 |
Bottom line: Car Mats UK is #4 of 5 on overall rating in this group. On delivery, MSP - Motorcycle Spare Parts scores higher (4.7 vs 3.6).
1,000 reviews of Car Mats UK. Filter by what matters to you.
Over a year ago
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
Over a year ago
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Over a year ago
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Over a year ago
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 33% are 1–2★.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Had a very positive experience with this company, ordered some car mats and they arrived in 3 days! quality was grand and so was the price!
Failed to send ordered product, failed to respond to emails. Have used before and were fine, but looking at recent reviews they clearly have an issue, avoid chances are you’ll lose your money.
Great experience. Affordable price Excellent customer service from Amy and Kate who resolved a delivery issue in a professional and stress free manner Mats fit perfectly to offer maximum protection.
First bad review I have ever given. 3 weeks since order went in, have chased on numerous occasions to be told it will be dispatched immediately but never received confirmation. I have asked that if it’s not received by today I would like a refund. They have sent an email today saying it has been dispatched and given me a tracking number, however they have just arranged delivery and the item hasn’t been collected by the currier. Only customer service is via email and it’s takes days to get a response, I imagine this is due to the amount of people chasing orders now that I have read reviews. I understand that there can be issues, which I would accept as long as they are honest about it and resolve it in a timely manner.
Seat covers appear to be good quality and fit. However I paid for embroidery and this was not done. No contact from the company despite my endeavours.
Easy to order. Perfect fit. My only regret is that I didn't personalise it
Great company, great mats. Sorted a small problem immediately- would recommend this company
Placed an order for mats with confirmation they would be received within 5 days. Nothing arrived so chased company. Still no response with an automatic warning not to chase again. No reply so chased again. Received a reply stating they were moving premises hence the delay but would receive the item within next 5 days. At this point we are talking at least a month since order placed. No notification on the website to say orders would be delayed. Still no item so raised a dispute with the bank. Once the bank credited back the money the mats arrive and they want their money back. Complete waste of everyone’s time, avoid this company, they are nothing but useless with no customer service. Shocking!
Ordered mats in March , didn’t get delivered until mid April . Only 1 mat in the delivery not 4 and been told to sort out the issue of missing mats with Evri . Only contact with car mats uk is by email which they only seem to send once in every 2 weeks .
Fit is good but the quality of the mat is not as I would have expected. I selected the ‘super mat’ quality for a cost of over £50 and would have expected the mats to have been thicker and of a higher quality than they are.
Avoid them The item I ordered was incorrect, and contacting these guys is impossible. There is no phone number and they do not reply to emails.
Placed a £55 order on 1 March 2025 with an indicated dispatch time of 3-5 working days. After no delivery, dipatch notification, or correspondence, I followed up on status on 17 March 2025 via online contact form, since there is no listed telephone number or e-mail address. I immediately received an automated reply stating that a response can be expected after 5 days and an ominous warning not to submit further enquiries since it might delay the response (the automated response also included some belated advice on Christmas closure times of almost 3 months before). I finally received a response 10 days later on 27 April, blaming the non-delivery and delayed response on factory relocation and providing a new committed dispatch date of 4 April. Once again, no delivery or further communication prompted me to follow-up again on 8 April. After not receiving any further communication for another two weeks, I initiated a dispute process with my credit card provider.
Ordered a custom boot mat for my specific make/model of car The mat was delivered on time however it is completely the wrong size and shape. I've emailed the company twice with no reply. The car mat was cheap and I'm glad as I can't see this being sorted and was a total waste of money and awful customer service.
Waited much longer than advised. Order not as requested Total shambles.. Never again. Despite e mailing them twice not received a reply Third rate company
I placed an order with Car Mats UK on the 3rd of March 2025 for mats costing me €74.97 and, unfortunately, never received the item. I received one response on the 27th of March—after three emails—promising dispatch by the 4th of April. Since then, despite several follow-up emails, I’ve had no further communication. On the 14th of April, I gave the company a final opportunity to provide an update or issue a refund within seven days. Once again, no reply. I had no option but to take time out of my busy day to escalate the matter to my bank and request a chargeback, which has thankfully now been awarded. I have now also reported them to trading standards. They have no phone number—or at least none that works. From what I can tell, they’ve stopped using phones entirely, and now I see why. You can’t speak to a human being. Everything is automated, and if you reply within five days after sending an email, you’re pushed back to the bottom of the queue. Absolutely disgraceful! This whole experience has been not only frustrating but a complete waste of time. I would give minus stars if I could. Awful experience. Awful customer service. Awful company. Never again. Avoid, avoid, avoid! Car Mats UK, if you’re reading this—do better. FFS!
Car Mats UK specializes in the manufacture and sale of custom car mats, seat covers, and boot liners tailored to fit a wide range of vehicle makes and models. The company focuses on providing high-quality, UK-manufactured car accessories that are designed using advanced CAD technology, ensuring a precise fit for each customer's vehicle. Their product offerings include carpet and rubber car mats available in various materials and colors to complement individual car interiors. Targeting vehicle owners across the UK, Car Mats UK aims to meet the specific needs of customers seeking durable and stylish automotive accessories. Each product is made to order, with a commitment to dispatching orders within 3-5 working days. With a strong emphasis on craftsmanship and customer satisfaction, the company has garnered positive reviews from thousands of customers, reflecting the quality and reliability of their products.
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