Car Mats UK specializes in the manufacture and sale of custom car mats, seat covers, and boot liners tailored to fit a wide range of vehicle makes and models. The company focuses on providing high-quality, UK-manufactured car accessories that are designed using advanced CAD technology, ensuring a precise fit for each customer's vehicle. Their product offerings include carpet and rubber car mats available in various materials and colors to complement individual car interiors. Targeting vehicle owners across the UK, Car Mats UK aims to meet the specific needs of customers seeking durable and stylish automotive accessories. Each product is made to order, with a commitment to dispatching orders within 3-5 working days. With a strong emphasis on craftsmanship and customer satisfaction, the company has garnered positive reviews from thousands of customers, reflecting the quality and reliability of their products.
Car Mats UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of the mats and the excellent customer service, noting quick delivery times and perfect fits for their vehicles.
Positive comments highlight the company's responsiveness, with some customers specifically mentioning helpful staff members who resolved issues efficiently. However, a substantial number of complaints center around order fulfillment problems, including missing products, incorrect items, and lack of communication. Consumers express frustration over unresponsive customer service and delayed deliveries, with some stating they received no updates or assistance after placing their orders.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | +0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 7 |
| Sep 24 | 2.1 | 7 |
| Oct 24 | 2.8 | 8 |
| Nov 24 | 2.3 | 6 |
| Dec 24 | 2.6 | 5 |
| Jan 25 | 3.3 | 4 |
| Feb 25 | 3.2 | 6 |
| Mar 25 | 2.3 | 7 |
| Apr 25 | 2.2 | 13 |
| May 25 | 2.7 | 7 |
| Jun 25 | 4.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fi...”
“Only customer service is via email and it’s takes days to get a response, I imagine this is due to the amount of peop...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 0% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | — | 1.6 out of 5 (poor) | — | 1,000 |
Bottom line: Car Mats UK is #4 of 5 on overall rating in this group. On delivery, MSP - Motorcycle Spare Parts scores higher (4.7 vs 3.6).
1,000 reviews of Car Mats UK. Filter by what matters to you.
I am impressed with the fit of the new rubber car mats however I don't think I can use them because the smell is so strong it makes my eyes water. I may have to leave them outside for a couple of weeks to see if that helps. I would buy the cloth version.
Mats came wrong for my bmw x6 which I bought on eBay from carmats, then I had to send them back to get my refund on top of that when they refunded me they didn’t refund all my money, absolutely disgusting service even though it was not my fault, also the mats are your cheap Ali express stuff
This company is an outstanding example of how a British company can offer products of a very high standard. The customer service is second to none. I have purchased mats for different models of cars from them and they always are a perfect fit.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 33% are 1–2★.
I thought I'd purchased a set of car mats but apparently I'd only ticked and paid for the upgraded carpets.I recieved an email confirmation stating my order number and an approximate 10 working days delivery and that the company would email me when the order was shipped .Having not heard from them I emailed their contact details to ask where my order was and as I'd recieved no response 24 hours later I emailed again (twice)I received a response this morning saying my order details were not completed so I would not be receiving the car mats but I'd get a refund which may take approx five days I didn't want a refund just my car mats .I found the ordering system hard to navigate but thought as I'd received an order confirmation and my bank had been debited with the purchase price all was okay. Very very disappointed with response from this company and the fact that I had to chase them for my order.Had they contacted me saying there was an issue with this order I would have rectified it straight away.
I'm disappointed with the quality of this car mat paid for extra quality mat I paid £70 they are the cheapest quality I have ever seen don't no how they stay in business they just don't care less about taking your money for rubbish product don't buy from them
Beware buying from this company ! If I can save one other person from going through what I went through with these cowboys then this review will have been worth doing! The bootliner arrived and I was dismayed to find I'd paid £127 for a couple of square metres of cheap plastic sheeting! The return process was also a nightmare but the absolute disgrace was that I was charged a 25% restocking/handling fee! ? This is not mentioned in the returns policy, it just states that a " reasonable handling fee" will be deducted, in whose world is 25% reasonable? I feel thoroughly cheated by this company and I am starting a small claims action to see if the courts consider 25% a "reasonable' restocking handling fee!? Avoid at all cost! Post script , they didn't refund me through my original payment method , they couldn't seen to find that , instead they used PayPal and I had to pay fees on an already 25% reduced refund?? You couldn't make this up !
MG HS PHEV Car Mats made incorrectly do not fit. Disappointed the mats do not fit correctly and design detailing is poor. 1) All the sockets in he mats for the front footwell fixings are aligned East - West when they should be North - South, so cannot be fixed in place. 2) The edge binding joint is finished where it is visible and will attract more wear rather than at the other end of the footwell under the dash where it would be better? FIX THEM YOURSELF WAS THEIR RESPONSE!
Ordered set of mats for car and they arrived one day later. Great quality mats and fit perfectly - they will last a while. Options to personalise available
Great fit and good quality Really hard to find mats that fit my car but these are a perfect fit,,, The staff at this car accessories store provided excellent customer service, and I appreciate their expertise in helping me find the right products for my vehicle.
1st class company ,I ordered car mats for my volvo and I made a mistake with my car when the mats arrived they were the wrong size I emailed car mats got a quick reply sent some photos of the size issues and a photo of my car ,they sent me an email to print a return and they made a new set which I received today and they fit perfectly, no hassle really quick replies to emails ,very pleased would definitely use again
I received a set in June. Although we submitted the correct registration, the front mats did not fit. Despite the company admitting they had sent the wrong mats they would not exchange as we had paid extra to have them personalised. They offered 40% off a new set. I would enter the same registration, so the likelihood of them bring wrong again is high. How many sets of the wrong size car mats do they think I need?
I ordered a set of car mats for a Volvo XC60 which arrived quickly. I found the quality to be excellent and they fitted well. I contacted CarMats UK just to ask if the driver's side mat covered sufficient area of carpet underneath the clutch pedal. Amy responded very quickly and asked me further details and asked for pics and measurements. As a result of this, a revised design of the mat was produced and fits perfectly- covering more carpet area. I was impressed Amy's fantastic customer service, professionalism and quality of work. I will always use CarMats UK and have no hesitation in recommending them.
Ordered mats for Hyundai Tuscon. Paid for their " super upgrade" and added line of "you will not be disappointed" at the basket. Well I am. Only positive is they are quite thick for heel. Otherwise very disappointed, mats are very thin and very bland for £50. Next time look elsewhere I think. Not impressed at all. Not checked yet to see if they fit, totally uninspired.
Ordered a mat for the rear of a van using the van make and model. It is way too big and this company will not accept any responsibility for getting it wrong. They charge 50% restock fee if you return it. Therefore with the cost of courier you have paid for something not usable because it is not economic to return it. Never use these cowboys again.
Excellent quality and great product. Highly recommend
Car Mats UK specializes in the manufacture and sale of custom car mats, seat covers, and boot liners tailored to fit a wide range of vehicle makes and models. The company focuses on providing high-quality, UK-manufactured car accessories that are designed using advanced CAD technology, ensuring a precise fit for each customer's vehicle. Their product offerings include carpet and rubber car mats available in various materials and colors to complement individual car interiors. Targeting vehicle owners across the UK, Car Mats UK aims to meet the specific needs of customers seeking durable and stylish automotive accessories. Each product is made to order, with a commitment to dispatching orders within 3-5 working days. With a strong emphasis on craftsmanship and customer satisfaction, the company has garnered positive reviews from thousands of customers, reflecting the quality and reliability of their products.
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