Rae was so helpful and very polite…
Rae was so helpful and very polite during our phone conversation this evening. I trust this company wholeheartedly. Cynthia Brown
Carolina Legal Services is a legal service provider that likely offers various legal assistance and consultation services to clients. The firm may provide representation, legal advice, and document preparation across different areas of law. As a business services provider, they likely serve both individual and corporate clients with their legal needs.
Carolina Legal Services receives a mix of praise and criticism from its customers. Many reviewers highlight the professionalism and responsiveness of the staff, noting that they provide clear answers and support throughout the debt consolidation process.
Positive experiences often mention the friendly service and effective communication, with some customers expressing gratitude for the assistance in managing their financial issues. However, there are significant complaints regarding specific staff members, particularly Daniel Rufty, with multiple reviewers alleging issues related to payments and account management. Customers report feeling misled about their debts and express frustration over a lack of communication and unresolved issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 62 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2023.
| Month | Average | Reviews |
|---|---|---|
| Apr 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“Carolina Legal Services has been super helpful and transparent with how they go about helping me to consolidate and p...”
“I paid 342 dollars for 3”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | — | 62 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +2% | 692 |
Bottom line: Carolina Legal Services is #5 of 5 on overall rating in this group.
62 reviews of Carolina Legal Services. Filter by what matters to you.
Rae was so helpful and very polite during our phone conversation this evening. I trust this company wholeheartedly. Cynthia Brown
Answered any and all questions I had. Even if he didn't know the answer, he figured them out for me!
Excellent service, she explains me really well, I'm glad this company have my defense.
CLS is an amazing group of people to work with. I highly recommend them!
Quick answers to the questions people ask most.
Carolina Legal Services offers a comprehensive range of legal services including business law, real estate transactions, estate planning, family law, and civil litigation. We serve both individual clients and businesses of all sizes. Our experienced attorneys can handle everything from contract drafting to court representation.
Our office is open Monday through Friday from 9:00 AM to 5:00 PM. We also offer evening and weekend appointments by special arrangement for clients who cannot meet during regular business hours. Emergency consultations may be available depending on the circumstances.
You can schedule a consultation by calling our office directly, using our online appointment system on our website, or emailing us with your preferred dates and times. We typically respond to scheduling requests within one business day.
We offer a complimentary 15-minute phone consultation to discuss your legal needs and determine if we're a good fit for your case. For more detailed in-person consultations, standard attorney fees apply. We'll always discuss costs upfront before any paid consultation.
We accept cash, checks, and major credit cards for payment. Our fee structure varies depending on the type of service, with options including hourly rates, flat fees for specific services, and contingency arrangements where applicable. Payment plans may be available for qualifying clients.
Our attorneys are licensed to practice in North Carolina and primarily handle cases within the state. For matters in other jurisdictions, we can often refer you to qualified attorneys in those areas or potentially associate with local counsel depending on the case.
The timeline varies significantly depending on the complexity of your case and the type of legal matter involved. Simple document preparation might take a few days, while litigation can take months or years. We'll provide you with realistic timeframes during your initial consultation.
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Very polite and very helpful!
Great communications and there when ever I need questions answered.
I just canceled the program. I asked for a copy of my signed papers stating that I shall not pay my creditors or use anymore credit since Carolina legal services was going to represent me. Never received it. It's been a month since I signed with the program and none of my creditors have been notified. I sent an e-mail to my case lawyer and it was sent back to me because the e-mail appears to be nonexistent. All this made me not to trust this program and very slow process. I expect then to returned the total amoth of money they debitef from my account within 7 to 10 weekdays as they stated today.
Kevin is a wonderful worker, he is listening my concerns and he is trying to make me feel better with my process, he is a great.
Priscilla was very nice, helpful, and professional! She answered a lot of questions, and cleared up my concerns!
When I called with related questions, I was glad to be paired with a pleasant and knowledgeable woman who was able to answer my questions in a timely and professional manner. She also supplied me with info which she mailed to me promptly. I was completely satisfied with her assistance.
great service
I was a new client and needed to move my payment date. The representative was extremely professional and efficient with helping me make the change.
Whenever I call the person is always very helpful and really clarifies things for me.
Always willing to help me with whatever my needs are. Very friendly representatives.
I was very skeptical to sign up for the service. I tried a debt recovery service in the past and no resolutions were ever started. Carolina legal services went right to work contacting my creditors Only one creditor ever called me during the process and that was also quickly resolved. Yes my credit score suffered briefly during the process but several months later my score is already recovering. I appreciate the customer service folks especially Amalika. She was persistent and resolved all of my accounts .
Kevin S. was very efficient and helpful with the concerns I had and was able answer all my questions.
I've had nothing but great service from Carolina Legal Services every time I've called. Their customer service reps are very polite and very knowledgeable of their job. If needed, I don't mind being put on hold if I have a question about something because if they don't know the answer immediately then they find out and get the answer. I have nothing bad to say about the service from CLS.
Christina was very pleasant and helpful.
My Rep was Crystal Moye she was very well informed an all questions were answered clearly and professionally. She was very engaging during the entire process. Thanks so much for your help Crystal. Toni J Smith xxx-xx-5067
Kristina was superb and worked through the account number versus card number issue with me. She was a delight to work with and patient with me.
Please bring any relevant documents related to your legal matter, such as contracts, correspondence, court papers, or identification documents. A list of questions or concerns you'd like to discuss is also helpful. We'll provide a specific checklist based on your particular legal needs when you schedule your appointment.
We have Spanish-speaking staff members available to assist clients who prefer to communicate in Spanish. For other languages, we can arrange for professional interpreters when needed. Please let us know your language preferences when scheduling your appointment.
Carolina Legal Services is a legal service provider that likely offers various legal assistance and consultation services to clients. The firm may provide representation, legal advice, and document preparation across different areas of law. As a business services provider, they likely serve both individual and corporate clients with their legal needs.
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