Certified Watch Store is an online retailer specializing in a wide range of timepieces, catering to watch enthusiasts and everyday consumers alike. The company offers an extensive selection of both luxury and affordable watches, ensuring that customers can find a timepiece that suits their style and budget. With a focus on quality and authenticity, Certified Watch Store provides detailed product descriptions and images to assist customers in making informed purchasing decisions. Targeting individuals seeking reliable and stylish timekeeping solutions, Certified Watch Store serves a diverse clientele, including collectors, gift buyers, and fashion-conscious consumers. The company is committed to delivering a seamless shopping experience, featuring user-friendly navigation and secure payment options. Through its comprehensive product offerings and customer-centric approach, Certified Watch Store aims to meet the varied needs of the modern watch market.
Certified Watch Store receives a mix of reviews, with many customers praising the fast shipping and great prices. Reviewers frequently highlight the excellent service, noting that some orders are delivered within hours.
However, there are significant complaints regarding product quality, particularly concerning watches arriving with dead batteries and issues with warranties. Several consumers express disappointment over items that were not properly checked before shipping, leading to functionality problems. Additionally, customer service experiences vary, with some reporting unhelpful responses when issues arise. While many appreciate the value and speed of delivery, the lack of warranty and quality control raises concerns. Overall, the sentiment leans positive, but the critical feedback on product reliability cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 59 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2022.
| Month | Average | Reviews |
|---|---|---|
| Aug 21 | 5.0 | 2 |
| Sep 21 | — | 0 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | — | 0 |
| Dec 21 | — | 0 |
| Jan 22 | 5.0 | 1 |
| Feb 22 | — | 0 |
| Mar 22 | — | 0 |
| Apr 22 | — | 0 |
| May 22 | — | 0 |
| Jun 22 | — | 0 |
| Jul 22 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 59 most recent reviews.
“Great price , fast shipping”
“They should test all the watches before shipping”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | — | 59 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Certified Watch Store is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.1).
59 reviews of Certified Watch Store. Filter by what matters to you.
The watches were ok but they all arrived with dead batteries. I had to replace the batteries in all watches and they were gifts for family and friends. They should test all the watches before shipping.
Not an authorized Kate Spade reseller so you get zero warranty and store will not back product. Do not trust these guys. *** Edit to their reply *** That's exactly the issue your failure to disclose and you don't even get it. Summed up you guys are not trustworthy. You make the case for one star worthy! *** Edit to their reply 10/11/21 *** You were a 3rd party reseller on walmart.com, I had no idea you were in the 'grey market'. Shame on Walmart too for allowing your shady company to sell on their site. All you had to do was say item is backed by return period, no additional warranty. How hard is that to be fully transparent instead of failing to disclose and then TRYING to defend your poor choices on sites like this. 6% off retail is not enough to even trigger the thought of your store being some type of "grey" market or liquidation company. I would ask you to do the right thing and update your listing on walmart.com, but it appears you're no longer have any listings on walmart.com. For the people of the Internet's benefit are your watches warranty backed by the manufacturer or does Certified Watch Store take care of all the warranty work?
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The Oris I bought was not checked and the date/ month cannot be manually changed without winding it..... very disappointed
I tried purchasing a watch at certifiedwatchstore.com for a 5 year anniversary gift. This item is rare, and I could not find this model anywhere else. My transaction was declined. I kept trying for 5 days asking customer service for help and talking with my bank. After confirming my billing information and checking with my bank that there were no security blocks, I still could not make the purchase. Customer service was impersonal, would not work with me to figure out how to correct the situation, and then after seeing the many many attempts I had made over 5 days to purchase, they said I was a fraud attempt, and told me to stop contacting them!! I am very very sad that I won't be able to purchase this anniversary gift. This was by far the worst shopping experience I've had in my life.
Got a great deal on 2 bracelets. Shipping was fast and items are beautiful.
Bracelet didn’t fit. Set fell out of the earring. I put it back with super glue
I emailed you trying to ask if a return was possible. And I've never had a response. That was months ago.
The pictures of the calvin klein bracelet I purchased misrepresented the size of it. Thank you
Product not working when recieved
No one replied the first time I emailed customer service. The second time, the person helping me didn’t even know the difference between “too” and “to.” They didn’t fix my problem either or apologize for ignoring me the first time. Never received the watch. I had to go through my credit card company to get my money back.
3of the 4 I bought do not work anymore. The other one I haven’t worn yet. This should not be the quality of any watch. Very disappointed.
Certified Watch Store is an online retailer specializing in a wide range of timepieces, catering to watch enthusiasts and everyday consumers alike. The company offers an extensive selection of both luxury and affordable watches, ensuring that customers can find a timepiece that suits their style and budget. With a focus on quality and authenticity, Certified Watch Store provides detailed product descriptions and images to assist customers in making informed purchasing decisions. Targeting individuals seeking reliable and stylish timekeeping solutions, Certified Watch Store serves a diverse clientele, including collectors, gift buyers, and fashion-conscious consumers. The company is committed to delivering a seamless shopping experience, featuring user-friendly navigation and secure payment options. Through its comprehensive product offerings and customer-centric approach, Certified Watch Store aims to meet the varied needs of the modern watch market.
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